CoCo Key Water Resort Hotel & Convention Center

I’m going to tell u the real deal… my kids and I had fun but would I go here again nooo… why? The pools are cloudy and look dirty… your eyes burn from just being inside of there not even going in the water, from all the chlorine they use to hide the filth… my newborns eyes were burning just being in their stroller… they have a second pool I didn’t dare get in because it looked like sea water, too dirty… my daughter complained about her skin itching… the public bathrooms had no soap to even wash your hands so imagine all the dam germs in their from everyone… my only suggestion I can give you is to go to the one in nj I’ve been there it’s way better…

Took my family on last minute vacation for winter break. We got there checked in about 330 everything seemed ok we got to our room and it was a little outdated but fine. Then we went to the water park and that’s when it hit the fan! Took the kids into the water park went on the kiddy slides and that was fun. Then we went to go into the pool with the basketball hoops and there was poop floating around in the pool! Life gaurd was told and didn’t do anything for about 3 minutes the water was disgusting ! Before giving up we walked to the other pool in the hotel hot tubwater was brown and pool water look like there was milk in it! Do NOT WASTE THE MONEY OR THE TIME! the only thing that we smooth was getting out of there Manger gave full refund!

The place is not as bad as people make it sound. Its supposed to be for children. All the kids are running around & having fun. I went to the gym and read a book while my nieces & nephews had fun. My rating is based on how much fun the kids had.

EWW. Where to start?
PROS
–We liked the water park! The slides there were enjoyed by all of the kids for the most part. There was three of them, one that was more for younger children and two that older children and younger children would like. The lazy river was somewhat small and there was a lack of tubes sometimes. But most of the kids liked it. Their play structure was great for younger children.
–the exit
Okay, prepare yourself.
CONS
–FILTHY. DIRTY. ALL TOGETHER DISGUSTING. Walked into the room and it looked clean. LOOKED. Then you notice that carpet was gross. (We told the kids that they had to wear flip flops to avoid touching the ground). Chips and holes in the dresser. One of our rooms (we booked two) had a written on notepad in the dresser, which shows how extensively they clean the rooms. And then, AND THEN, one of the kids picked up a flip flop and asked who’s it was. She had found it under the bed. IT DIDN’T BELONG TO ANY OF US. It had been there before we entered the room. I don’t think that they clean under the beds at all, after looking at some other reviews with problems similar. The drain plug was missing from one of the baths. (Didn’t look in the other room’s bathtub). One room had no towels. Toilet clogged. Pillows were thin. AC wasn’t working. The TV was still lit when turned off, which kept children up. We had to unplug it, and when we did it sparked. Just don’t book a room. Please. Save your money! Let me say it clear: REVOLTING, DISGUSTING ROOM. Need more of a reason not to go?
— The hallway was probably never vacuumed. Going up the stairs with shoes on made you want to sanitize your feet. And the hallway smelled like marijuana. Just saying.
–The service! The people at the restaurant looked like they would rather be doing anything else but their job. At night we called down for milk to put the baby to bed and they said that they would bring it up. Half an hour later and we called again. Then they said that there was no way that they could get us milk because the chef had gone home and there was no way anyone else could go into the kitchen. !!! Then, the next day, we asked for shampoo because none of the bathrooms in the water park had any. They said that it was the busiest week and that they didn’t have any. After a lot of nagging we finally got some. Over all, terrible service.
–Tap Water had white dots in it. Not clean, in other words.
— 40%ish of arcade games were broken.
–Could not find water ANYWHERE! Up at 2 o’clock in the morning. The vending machines did not have any water. After going on all floors, I finally went down to the reception and asked to give me water. She got the security guard to go into the convenience store/​Starbucks and get me some. That was after I told her my child was sick and not sleeping.
— Pool water was murky. If you put your hand too far down it would get lost. I didn’t want to put my head under.
Overall this place is terrible. However tempting the Groupon may look, resist! Just please. Gross rooms and more will make you want to barf.

Ok I was not going to get on the negative band wagon but as our trip progresses it just seems like I should. Overall it’s not awful. I think day passes at the waterpark would be nice but the hotel is really sub par. They really phone it in probably because they can since there is only 1 other option for waterparks indoor and that’s the ridiculously priced but amazing wolf lodge.
Ok so when we called they said a cot wouldn’t be an issue but when we arrived they said it was illegal to have a cot in our room. Ok we asked for extra blankets.
So the hotel room is great sized. Seemingly clean… wait the desk is sticky from a spill, the chair is all tore up, the towel has a black curly hair (looks like a pube) and the lotion has been opened and used. That’s swell
We went to the hotel pool and honestly I expected something to jump up and bite me. It is so cloudy it’s gross and I thought well maybe they were busy, although they are only open Wednesday through Sunday and it’s Friday, but there was tons of dirt at the bottom of the pool. Clean your pool people.
The water park was decent. Kids loved it. It’s small but doable then we got hungry. So we decided to dine at the hotel restaurant. I should have know when we were seated without menus but I wanted to give it a chance. We got our own menus. well menu they only had 1 and we looked over it. Ok I’m not paying $ 25 for a hotel steak so u guess a wrap will do… tick tock 10…20.minutes go by and still no server. Huh so I grab the girl I’ve seen multiple times go by me. She informs me she isn’t my server. Well can you get her? So she comes over and I tell her we are waiting with 3 kids that are starving and she hadn’t even said hi yet. Her response was she was busy and has big tables. Well hope that table was worth it cause we tip 25%!! Anyways I say honestly how long till we get food if we order now and she says at least 40 minutes. I cooked and waitresses. I know the routine. This place was not busy and while I sat there I saw multiple potential customers leave because no one say them. We are going to attempt the breakfast buffet tomorrow and I’ll update it then.

Not very happy with my visit. The waterpark was smaller than I expected. As soon as we entered the place it smelled gross. The rides did not look clean. You can see the mildew and dirt through the water on the floor throughout the entire park. The walking area where the lockers were was also dirty. We booked an overnight stay thinking we would go to the waterpark on both days but after our first visit we decided to just go home on our second day. The hotel room was okay but make sure you bring your own toothbrush, toothpaste, and shower cap. We were not provided with a «Do not disturb» sign. The TV quality was poor with minimal channels available which would have been fine if we had been able to use our iPads to view Netflix but we were never able to connect onto their wifi hotspot even after calling the front desk. The phone was in desperate need of repair because some of the keys were missing. Finally, there were some positives such as the front desk staff when we first checked in. Also, the First Aid clerk at the waterpark (both of my kids scraped their toes in the water rides) was very nice and helpful. The hotel quarters were for the most part clean and so were the lobby bathrooms.
Another thing we were not very happy with was the $ 30 resort fee and $ 30 hotel tax at check out. They actually charge $ 5 per person for a parking spot, wifi and Café access. We were 5 people total (3 kids) and this was absurd. Their wifi never worked and how can they charge for a café which you have to pay for the food anyway and let’s not even discuss the whole parking spot charge.
But overall, the most important thing is that my 6 year old had fun though. My 2 year old wasn’t as into the place. Therefore, I can’t totally write off not returning. However, IF I ever do I definitely won’t be doing an overnight stay. It will be a visit strictly to the waterpark.

HORRIBLE ROOMS ! DIRTY LINEN ! I’m afraid to sleep in my room. Water park could use an upgrade there aren’t enough rides.

This just applies to the hotel. Stayed here over Christmas. The hotel is horrible. Furniture in the room is broken and missing hardware. Had a pullout couch for my kids. Had to call the front desk as there were no bed linens. When we called the front desk they said, «oh you have to tell us there are no linens because people steal them». Really? We just checked in! Was the room not cleaned prior? When the housekeeper came she said, «I brought sheets before». Um, no you didnt. The pullout matress is bare. Rediculous. Amenities were bad. 4 of us in a room with 1 tiny bar of soap. TV wasn’t clear. Wouldn’t stay here again for what they charge.

Before we went there I looked up the reviews and I didn’t find anyone saying anything good about this place. So going there I was preparing myself for the worst. But to be honest it’s a great place. Starting with check in. Quick and easy. Very nice décor by the fire place. The rooms were clean and no defects that ruined our vacation.
The water park was very clean and fun for our 6 y. o and 2 yo. Would Deff go again in the future.
So I think that people expect too much for the price that they pay.

My family and I bought a groupon for the resort. Next time (if we ever go back), we will make it a day trip rather than an overnight stay.
My children enjoyed being there. The actual water park was ok, not that impressed.
The rooms need some upgrading. Our tv didn’t turn on, we had to turn it off and on in order to get it to work. The remote had no batteries, and when we tried called the front desk to place a request in regards to the remote; no one answered any of the 10+ times we tried calling. My husband had to go down to the front desk to let them know. We couldn’t order room service because the kitchen was closed (at 6pm!!! Who does that?!?).
Won’t be going back any time soon!!!

This review is for the convention center only — came here for a pool tournament
The table set up was slightly tight (players at the tables would have to wait when players at the next table were shooting in the same area — expected in a bar room but not at a tournament!) but the spectator seating was ridiculous.
They put banquet chairs two wide, four rows deep so tight together that even skinny people were having trouble getting in and out if their seats without disturbing both teams.
Then, they proceeded to constantly announce that people should not congregate in the middle of the room leaving it open for people to walk through. Yeah, well if the seating arrangement wasn’t so poorly laid out, that would not have been an issue!
Overall the venue was okay but I thought 2 bucks for a room temperature water was pretty silly.
Your a hotel and convention center — you couldn’t get more ice and put some waters in it!!! Luckily– the afternoon bartender was intelligent enough to at least offer people cups with ice.
They did have lots of bathrooms which was nice and they were pretty clean which I was surprised to find.
It’s a shame they do not seem to maintain the hotel and resort area of the property — we had 2 rooms full of players stay up the street at Comfort Suites… think about that — your lack of maintenance and poor reviews (with horrifying photos to boot!) cost you a ton of potential customers!
(There were 64 teams and if half rented rooms for even 1 night — let alone teams that played all weekend… they could have made quite a bit of coin!)
Overall, great tournament but the venue wasn’t anything to write home about!

The pool is the best part of this hotel ! I dont understand a 5.00 per person coco key resort charge when you don’t use that part of the hotel! If you book your stay thru Expedia or Buy through Groupon you will save money! But if you wait until the day before your stay your not going to save anything so my advice is if you waited that long book the day your going and you will save money unless you know it’s a holiday weekend that you better do it when you remember otherwise you may not even get a room! This hotel is very popular reason being it’s connected with the only indoor waterpark in the tristate! The hotel can really use an upgrade! We had 2 rooms in which they connected! I really appreciated the fact I can hear the kids while in my own room.
Problems:
Our AC did not work in our room, and it’s not like it happened overnight bc the thermostat box cover was missing all together! We didn’t notice until 11 pm and by then no one was available to take a look or come fix it! The drain cover was missing so it looked really creepy when bathing my 5 yo cousin (his words) LoL ! The bathroom door needs fixing it wouldn’t close completely. Oreo Cookies andShaving Razor under the bed! Our beds were all sinking, dipping & leaning ! That was very uncomfortable! I found my cousin on the floor and in the morning I understood why he fell! I saw that the dip is where he rolled his body to sleep! The 2 rooms were charged 2 different rates and that was bc of the time/​way we reserved our rooms. I didn’t know until morning when I brought it up to the manager Luis, attention he informed me of the reason why this happened but he could not make any price adjustments. He did however give me a 4 person pass to CoCo Keys ! That was greatly appreciated! This hotel is very clean and super kid friendly but not Pet Friendly! Boooo to no pets! Also Devonte was the rep that checked us in he is pretty great at customer service as well as Amalia !! 4 stars I’d give 5 but those beds and other problems just wouldn’t let me give the 5 !!

Gave this place 2 stars only because our 2 ½-​year old seemed to have an «ok» time, however, from my perspective, it gets 0 stars. It took 35 mins to check in; there were four people in front of us. This seems to be the norm after seeing a consistent line in the lobby during our entire trip. It took 10 mins to sign up for towels and 10 mins to wait for a hotel rep to allow us to return them for the pool (nobody at the window). There seems to be no manager on site.
While there are elements of this place that have been renovated, the hallways and rooms are disgusting. The floors have stains, one of our beds had hair in it, the AC unit had no controls and could not be adjusted, the TV and dresser had some sort of sticky substance on them, the sliding door in our room did not lock, the main door itself shows signs of a break in, and is not secure, etc. (It’s a particular crowd that comes here, which I will not comment further on)
The actual waterpark area for the kids is ok; the main play area and lazy river have clean water. The «murky» water that people described existed in the basketball pool. Our son had fun in the waterpark area; the remainder of the facility could use a lot of work, and the speediness of the front desk staff (or, the amount of staff at the front desk) needs to be addressed. Note: Don’t get any food from the snack bar inside the waterpark — bring your own food or go out somewhere for lunch. It makes sense that this place has resorted to advertising on Groupon.
While our (wife and I) visit was not the best, we are glad our son seemed to enjoy himself.

I was on a three-​day tour of New England and stayed here for one night. The room was clean overall, but the hotel itself was just run down looking. The water resort was closed so I can’t comment on that, but there were lots of stains, ripped furniture and so forth all over the place. There was water leaking from the ceiling in the hallway and just dripping down into the carpet with nothing being done to catch it. We also checked in around 8 or 9, and there seemed to be a lot of people just hanging around the lobby chatting with the guy at the front desk. I’m not sure if they were his friends or what, but it seemed a little strange. If I were in the area again I would probably look for somewhere else to stay.

Ewww. I wish I had checked the reviews before I booked but a friend (about to be former friend… j/​k) recommended this place for the kids.
So far this is comparable to a motel with an indoor water park attached. It’s completely run down. The carpets are dirty and stained. Bathrooms are gross. TV lacks choices.
Check-​in sucked. No information on activities or wifi or how to get towels, where to get water park tix… nothing. We arrived late on a Friday and went to the arcade. The girl that worked there was very nice. Took good care of us and any issues we had with the games. I
I am not looking forward to staying here another night. Kinda grossed out.
Hopefully the water park is okay. But not feeling too hopeful.

Ok… soooo… We had a big group coming and had reservations for 5 rooms that were booked 2 months in advance with a birthday party room reservation.
We tried to check in after the birthday party and only 2 rooms were ready. After 4 attempted and 5 hours later the other 3 rooms were finally ready.
The rooms were nice. The pillows were too soft. I had to get more pillows to be comfortable. The bed was comfortable. The bathroom was clean as it should be.
They also have an indoor pool which had murky water. The indoor jacuzzi was totally disgusting. It had dark water and all kinds of things (hair & dirt) floating in and on top of the water.
The indoor water park is smaller the some other water parks, but the kids had a really good time. They had life guards everywhere (except the indoor pool area) so I felt my child was safe.

Don’t go here! The place is disgusting! Dirty and run down. I can’t believe
Groupon is offering it up again. I bought the groupon for my daughter and family for Christmas. They went in January and she called me as soon as they walked in the room. She sent me pictures of dirty sheets, mold in the bathroom, a broken lamp and carpets that had never been vacuumed. They never stayed and when they were leaving there was another family at the desk trying to get their money back. Groupon did reimburse me after they heard my story and saw my pictures. I just can’t believe groupon would offer this deal again!

I was here with my family using the groupon deal on a Sunday. I must say this place is small, overcrowded, dirty, obnoxious kids and parents. I would not give them any star if Unilocal allows.
First, let’s start with the women’s bathroom. There’s only one decent size shower stall with a bench area to leave your dry clothes to change. The other two stalls are small stalls. There’s one family room and a mega long line for it. If anyone has kids, you’d know that most of the time, women need space to shower herself and her kids and need space to get dressed.
Their bathroom stalls have no toilet tissues. I’m lucky that I checked before pee so went to a stall that has tissue.
The place is jam packed and literally there’s no place for you to even sit in the pool. Oh, that’s right! There’s no pool really. You’d sit near the area where kids play the 2 ripped up and bent basketball net.
A bunch of kids pushed and shoved to get the basketballs. The parents encourage them to do so and one even stepped in to snatch a ball out of another kid’s hand. It didn’t happen to my son because I was there. I witnessed it all and so did the damn lifeguard who stood there and didn’t do shit. The lifeguards on the slides area don’t do anything either. They hide under some shaded area so they don’t get wet and just blow whistles all day. They don’t stop kids from running or jumping down the slides one after another. Kids bump into each other and get hurt at the bottom of the slides. Kids and their overweight parents slides down the water slide. Isn’t there a weight restriction in these slides?
My family won’t be coming here again! Save your time and money and find other indoor water park. Trust me, your kids will thank you.

Horrible. Quality, service, standards. Just plain horrible. I’ll start with the hotel. They lost our reservation, and still charged us a holding fee. Be aware — the holding fee is $ 25 if you pay with a credit card, but it’s $ 100 if you choose to go with cash. They did give us a suite upgrade, but only after we found out they didn’t give us the room they said they were giving us (two double full sized beds instead of a king bed with a pullout couch). There were burn and stain marks on the blankets, on the floors and hair everywhere. There’s almost never anyone around to do their jobs, everything is filthy and/​or broken.
The restaurant in the hotel is buffet only (I believe) and the waiters were clearly focused on the families who appeared to be «well off». We waited a long time for our water, and our waiter left for another table to take their order after pouring only one glass with a pitcher full of iced water. The manager was excellent though and took care of the issue right away once I informed him.
The kids weren’t exactly impressed with the water park itself, but they were able to entertain themselves. There’s NOBODY at the first aid station, and they don’t check the bracelets. The food was reasonably priced, however you can bring your own food. Seating and tables are very limited. By the way, any adult may accompany their children without a pass only if the child has one. Don’t even bother with the arcade, while it is decent sized everything is filthy and and the prizes are extremely cheap and… sparse.
You probably could get away with doing whatever you want in this place. This is our first & last time coming here. Good luck!

Water Park:
We brought our 18 month old son and there was a splash park area but between the huge water bucket and the temperature of the air and water he was shivering within minutes. It couldn’t have been 84 as advertised as my husband and I were also cold and we aren’t when we are in an 84 degree day in the summer… turns out the hot-​tub (marked 18 and older but being used as a place to warm shivery kids) was open to the outside — that coupled with the front door made the place lose heat faster than it could be replaced.
The Hotel:
The front staff allowed us early check-​in which was fantastic given our babysickle situation. The room was so dated it was almost hip. Definite chlorine and must smell, but not to the point where we felt it was too much as other reviews have said. Room was clean as was the linens. Had we paid full price for the room I would have been furious cause this is a $ 49 room if there ever was one.
***i wrote the above before bedtime. The evening was spent dodging people who were getting absolutely hammered in the lounge (family place?!?). Then, at around 11, obviously inebriated people came to the rooms and were obscenely loud until 2am (this despite a call to the lobby — they said they would send security at midnight, they either did not or had zero effect). Not something I would have voluntarily exposed my kids to.