Waterford Collision Inc

My Jeep Liberty looks great! Good people treat you really well.
Very happy with their work, hope I don’t need them in the future, but if I do would gladly give them my business again.

Waterford collision did a excellent job. They took the dents out of my charger and match the paint perfectly. Excellent experience from beginning to end.

A couple of weeks ago, I was rear ended and needed to have my rear bumper replaced. I called Waterford Collision after seeing their advertisement at MJR Theater. The staff were very knowledgeable and friendly. My vehicle was drivable so I was able to wait a few days until they had a loaner car for me. I was called by a gentleman named Fred who said he had a loaner and I could drop off my car for repair. I went down the next morning and dropped off my car and they gave me the keys to a loaner that had less than 8000 miles on it. It was a small chevy that was very pleasant to drive. Fred called me early this afternoon and said my car was ready. I drove down after lunch and picked up my newly repaired car which was also cleaned inside and out. Hopefully I won’t need their services again. however, if I ever need body work again, I will return here.

Friendly and courteous staff. Car was done two days ahead of schedule with no complaints. Ask for Fred! He was very professional and knowledgeable about the repairs needed.

Wish I could give it no star. Terrible mediocre subpar work done here. Customer service is awful. Never fully fixed my front bumper on my Volkswagen Beetle. They damaged my headlight; it kept popping out. When I took it back to tell them that they basically told me their work was finished & nothing more they could do.

I’m surprised of the negative ratings here. I guess people tend to complain more then they compliment. That is why I decided to rate Waterford Collision. I called to get a quote on a door handle replacement. I spoke with Fred, who was attentive, accommodating and very fair with their pricing. Before I went there today I read the reviews and almost turned around. As I was pulling into the driveway I was relieved to see a well kept very busy collision shop. I immediately realized I was in the right place.
I called several body shops to get an estimate. Everybody requested I bring my vehicle in so they could quote me. This was unnecessary because I had no damage to my door, I gave the specific model and year and mentioned I had my parts. What’s so hard about just getting a quote? The one company that was willing to quote over the phone quoted me 1 to 1 ½ hours of work.
Waterford collision got me in and out in 30 minutes and did a great job.

Edit: they fixed the mistakes and everything looks great thanks guys
I brought my car in because i got rearended and needed some body work done. Well they fixed my car within two days and fixed it faster than the insurance getting the paper work done which i was impressed by. Well after i got my car home i noticed i had three rather large scratches on my hood and there was also a nice gash in the new paint on my bumper. The ‘caliber sxt’ that was supposed to be replaced the ‘caliber’ is super crooked and there is no ‘sxt’ since i didnt need any work done to the front and i know for a fact i dont put anything on my hood, how did those scratches get there? Also i now have a check engine light from my gas tank area and i just replaced my gas cap for the previous light about a month before. Either way id highly recommend that you do your research online for your local body shop specialists and look at their reviews so that way you dont end up with a headache.

If I could give this place no star, I would. I wish I had seen the previous review before we took our van here. I beg whoever’s reading this NOT to take your vehicle here.
Let me start from the beginning. My dad’s van slipped into a ditch during a snow storm and needed some fixing so we took it here since they were advertising free rental car while our car is in the shop. We asked about the car rental and they said they didn’t have one in and they’ll let us know when they do. They also told us they’ll have an estimate for us on Monday (it was a Saturday). So ok, we waited. Monday come by, we heard nothing. We called then and they said they don’t have an estimate yet, so we waited some more. Over a week later we finally got word, but still no rental car. Another week go by before they called about a rental car, so my dad came by for it, they told him there’s a problem with the tire and asked if he could bring it to belle tire for them and that belle tire would know what to do. So we did. Yes, we were too nice and too patient. At belle tire they didn’t know what we were talking about so they called the collision shop and we’re not sure what they talked about on the phone but they were laughing together and staring at us. Belle tire said it would take 3 hours and we HAVE to wait there, we can’t leave it and come back, or they won’t do anything for us. At this point, we were just livid. The rental car they gave us was less than subpar, the seats were covered in motor oil and the car smelled of cigarette smoke. And they’re making us wait for it to be fixed up while they’re apparently making a mockery of us for being so patient with them. We gave them back the rental car and wanted to take our van back to take somewhere else. They told us we can’t because they already have our parts and ready to put it together. We decided to give them another chance because we’re just that forgiving.
Really long story a little shorter, it took them over a month and a half to finish our van because «they didn’t have the parts in… That’s right, they lied to us the first time when we wanted to take the van somewhere else. We never got a rental car from them, so that’s another lie from them, complete false advertising. When we got our van back, they didn’t fix a cracked mirror and they screwed up some electrical wiring that broke our automatic sliding side doors. We had our radiator and coolant container apparently replaced but they didn’t even fill up the coolant. We had to do that ourselves the day after picking up the van.
Basically they did a terrible job and kept lying to us the whole time. They even BROKE parts that were originally fine. They said the insurance didn’t quote the mirror so they’re not responsible for what the insurance company didn’t tell them to do. What kind of irresponsible cheat of a business is that??? Please do yourself a favor and stay away from this place.

I brought my car in to have the rear quarter panel replaced and was told it would take five days. Two weeks later, I got the call saying it was done. When I went to pick up the car, the paint felt like sand paper and dust filled the back seat as they didn’t even clean up their work. I gave them another chance to correct their mistakes. I dropped the car off before I went into work and was given a ride to work by one of their drivers who had the nerve to light up a cigarette while I was in the car and played music as loud as possible. When I picked up the car after work, it was as if nothing was done to the car and I couldn’t see a single difference between then and when I brought the car in 9 hours prior. I began to grow impatient and agreed to bring it back a third time. When I went to pick it up this time, it still wasn’t finished and one of the employees had to wipe it down as he was showing me only this time, my quarter panel was as crooked as possible. I demanded to speak with the owner as this was the third time I brought it there and it looks worse every time I pick it up. The owner said he would personally see to it that everything was fixed. Now, this is my fourth time picking it up and everything is fixed except there is a dent and paint missing from the front bumper. Now, I’ve owned this car for over two years at this point and drive it every day so I know it wasn’t there when I brought it in. The owner would not see me and the guy I dealt with flat out called me a liar and said I was trying to cheat his business. I demanded my money back and was told I would be called later in the day. I never got a call and all of my future calls would ring once and then go to voicemail as they were screening my calls. I do not recommend this awful establishment to anyone unless they enjoy getting poor service, smoke blown in their face, and being insulted.