Osuna Auto Electric

This business was recommended by a friend, and has now relocated to W. Beach in Watsonville. My review relates to the small motor repair, specifically chainsaws. If possible, I would not give them one star for the way I was treated, and the way they conduct their business. Approximately one year ago, I paid them $ 80.00 to repair my chainsaw. Specifically, they rebuilt the carburetor, and replaced all of the gas lines. I used the saw one time, and it worked fine. About one month ago, I attempted to use the saw, but was unable to start it. I brought the chainsaw back to Osuna’s, and was quoted $ 88.00 to rebuild the carburetor and replace the gas lines (again). I asked the service guy (Antonio), who seemed skeptical, to check his records to prove that the work had been previously done. He asked me if I had drained the gas after using the saw, and I assured him that I did. He told me they don’t have any records since they moved, but that is no excuse. I was told that he would have the manager (Al) call me, but he never did. I finally just went back and retrieved the chainsaw. Antonio was behind the counter, and just made excuses. He said Al tried to call me but my message machine was broken. I have Verizon, and have never had problems. I showed him my receipt (yes I keep my records), and he just looked at me. I therefore will never use this business again, and cannot recommend it to anyone. They do not maintain records, do not stand behind their work (I was told there is just a 30 day warranty), do not follow up on phone calls, and have terrible public relations. There must be a reputable service that repairs chainsaws, but in my opinion, it is not Osuna.