Watsonville Cyclery

Came in needing the cleat plate for my old pair of cycling shoes. The attendant found the right style for my shoes, installed the cleats, and offered to give me the Allen wrench he’d used to put them on. He only charged me $ 4 dollars for this and gave me some advice for positioning the cleats. Very helpful.

Watsonville Cyclery is a cute little store with budget conscious road bikes and cruisers. The inventory is small but then, that is typical in a small rural town. The staff was very friendly. We chatted about bikes and about their business. They gave me the names and locations of other bikes shops in the area that carry other cycling goods. I had a good time here.

Bought my beach cruiser here very nice staff good selection everything you need guy with the mullet is a chill guy so is the owner

I have taken my road bike twice here, and both times they deliver good service to me as a customer and to my bike. The owner is a nice guy and the mechanic is as well. Their prices as much better than compared to other high-​end bike shops. I’ve had no negative issues with the owner or any of their employees.

I purchased a bike online and couldn’t put it together. I took it to Watsonville Bike Shop and asked if they would fix it for me. Jules, the young man working at the shop was very helpful and assured me he could do a tune up and fix my bike for me and have it done on the same day. Wow! What customer service! Jules was very nice, polite and represented the shop very well. He also assisted me in choosing a new helmet and lock for my bike. I want to recommend Watsonville Bike Shop to anyone that needs bike service by qualified, experienced and cheerful employees. There is ample parking and in the same block there is a great Mexican restaurant if you want to wait for your bike repair and get hungry. Thank you Jules and Watsonville Bike Shop!

Owner is racist and will not negotiate. I was prepared to buy three bikes. He would not negotiate on price on one. I will now buy from target all three bikes. This is why small businesses fail.

I’ve recently brought my bike in here for service a couple times because the bigger shops in the county have a 1−2+ week wait on service. But being a smaller shop, Watsonville is able to take walk ins and has had all of my tuneups and repairs done THAT DAY. And to top it off, the quality of the work is EXCELLENT! I’ve never had derailleurs function so well — and mine are fairly cheap. Definitely my go-​to place for service now.
As a side note, they also carry a lot of fixies now — probably a third or more of the shop is dedicated to fixed gear bikes.

I had gone in and had a tire flat-​proofed, and was treated well. However, another time I went in due to my crank bearings failing and the guy at the counter was dismissive and rude. I think he doesn’t value bike owner’s experience and is fairly full of himself. He asked if I had lubed the chain lately and then ignored me because he was talking to a young female customer. I took my bike back to Santa Cruz and had the bearings replaced by the professionals. I doubt I will go back to Watsonville Cyclery.

My husband and I just purchased 2 bikes from Watsonville Cyclery and we were extremely happy with the entire transaction! We received attentive, professional service from the owner who spent a good deal of time with us to make sure that we would be happy with our purchases. He helped us determine exactly what each of us was looking for in a bike, and let us test ride several. We love our bikes and feel that the prices were reasonable. Overall, a great bike shop with great service — highly recommend!

Today I went here with my sister who is looking for a new bike. She asked the guy with the clown hair (my sisters words) about the frame sizes and which size he would reccommend for her. She is pretty knowledgable about bikes because my dad is a former professional rider. So anyway, she asked if the 49″ frame would be right for her height. The guy didn’t respsond and actually laughed at her like she was stupid or something so she asked what he would reccomend and he said, «A small one.» She asked him to elaborate and he was very vague and said they had some in stock but he didn’t offer to help her anymore than that and was more interested in helping his male customers. He didn’t offer to show us where said frames were and was just generally rude and inattentive. We went in with intentions to buy but our poor treatment led us to make the drive to Santa Cruz instead.

I went in today to buy two bikes, one for me and one for my wife. I had previously gone in and tested a bike (about two weeks ago). The guy with the goatee helped me out that day and he’s was very helpful. When I went to buy my bikes today there was another guy there who was rude to me and other customers who went in while I was there. No customer service skills what’s so ever. Thanks to that guy I won’t be going there ever again. Just fyi I was there on 1÷16÷12 at 1100 am.

I had been wanting to buy a bike for awhile now and finally my boyfriend took me down here today since we live a few blocks away. I was really overwhelmed since I know nothing about bicycles and haven’t even rode one in a few years. My boyfriend asked the guy working there to size me /​help me find a bike and I ended up buying the second one he suggested. It was super comfortable and easy to ride. It’ll be perfect for commuting and just cruising the neighborhood. They also give you a free tune up within 6 months of purchase which is pretty neat!

This is a great bike shop! I went in to get an estimate for fixing my bike and they were super friendly and helpful. They were able to take my bike that day and had it ready the next. Awesome!