Dunkin’ Donuts

Don’t try to use a coupon at this location, because no one has been trained how to key it into the cash register. This is one of those fast food chain locations that print out a ton of coupons from various sponsors. I happened to have one that was printed on the back of a hockey ticket for a «free coffee» no purchase necessary. The coupon even had the «PLU» number printed on it for the cashier’s convenience. After 15 minutes of a 4 employee mini-​meeting (with the Sunday store manager present), they decided that the «computer in the cash register was just updated and couldn’t identify the coupon» and I needed to make a purchase in order to receive the free coffee. Not sure if this is a DD corporate issue, or if the employees are poorly trained, but it’s sad when even a store manager has no clue how to handle a small issue like a coupon.

I absolutely love Dunkin Donuts coffee. I never have ANY bad experiences except for this location. They have screwed up my order a number of times, charge me for the wrong sizes, and screw me over when I try and use a simple coupon. Never again will I go to this location. Management needs some work, especially on their attitude.

Worst Dunkin I’ve ever been to… I must admit I did have a decent size order (four beverages, a sandwich, and a side), but I believe that I was extremely disrespected. The woman taking my order at the drive thru actually muttered, «really?» under her breath as I continued to place my order… At that point I had only ordered 3 of the items listed above… I live in the town where this Dunkin is and I’m truly disappointed that I was being an inconvenience for this employee. I’ll try harder next time…

Undeserving of a single star. I used to visit often as I live right around the corner. The get my order wrong literally 50% of the time. My wife just went there and ordered two beverages. She got home only to realize that both of them were wrong. I returned to allow them to right the problem. They then got one of the two wrong a second time. I went back to get my money back and the employee argued with me that «French vanilla swirl» has no sugar in it. Once she realized that I knew what I was talking about since I order it several times a week, she told me that my wife originally ordered it wrong. My wife knows the exact order so I know this isn’t the case and it further does not excuse my second trip back when I reordered it! Looking at the floor under the donut rack and the rack itself, it is a filthy store. It does not appear to be daily dirt, but months worth. This store desperately needs a surprise visit from corporate and possibly IDPH! BE WARNED! DO NOT VISIT THIS LOCATION!!!

This is the cleanest and most friendly Dunkin’ Donuts /​Baskin Robbins I have ever been in. The gentleman working the counter tonight was very very nice. He was honest when a customer behind me asked if this ice cream was good he responded with I have not tried it yet would you like a sample! My coffee was tasty. Oh, and I almost forgot my donut was soft and scrumptious. Give this place a try, you won’t be disappointed.

If you are craving a pumpkin spice latte on a crisp fall day do not bother coming here because chances are they are out of it and will crush all those expecting taste buds. I have come here on two occasions hoping for my fix and was shot down each time. What kind of DD is this place?

They don’t even deserve a star. The last 4 times the screwed up my order and spilled hot coffee on me. The people that work there I don’t think made it past high school. Get new management please!