Cozy Cafe – Waukee

Daughter and I went here early in the morning the day of the Bacoon Ride after dropping off my husband and son and it was a nice experience. Nice fresh, good coffee and I had the corned beef hash and eggs. It was delicious. Our service was nice.
The one thing I did observe was the two servers that were on didn’t seem to like each other and it was quite obvious. Leave that stuff at home girls. Customers don’t wanna see bickering servers. It makes them uncomfortable.

We’ve previously had bad experiences here but decided to give it another shot today — huge mistake! Ordered the corned beef hash, it came out with more onion than potato or corned beef and the menu didn’t mention onion at all. When I asked the waitress if I could get it without onion she insisted the menu did say it had onion and she knew this because they’ve had many complaints about the amount of onion. I had to ask for a menu to prove to her that it didn’t. When I got a new order it was pure grease and fat, it was inedible.
We’ll never go again. The service is bad but the food is terrible.

I’ve tried 2 different locations now. This is my 4^th time eating at this chain and I have very little to report that’s worth coming for. If your going to make me wait 25 min for breakfast at least give me one coffee refill. The food is food, but that’s it. Service staff appears to be untrained and today my server seemed to be lacking a soul entirely. Hate to say it because I love to support locally owned businesses but I’m done. 4 strikes, you’re out.
EDIT: I wrote my review while still sitting at the table. As I was finally leaving (after the server ran my card and didn’t give me a pen) was met at the front door by a Pizza Hut delivery person… bringing food… for the staff! I’ve worked in restaurants and If they won’t eat here you shouldn’t either.

What a great little diner.
My husband and I went for Sunday breakfast around 11:00 am. It’s seat yourself and we found the only empty seat, a nice corner booth. They were busy and it wasn’t cleaned off yet, but a waitress was there quickly to wipe it down for us. She took our order and was quick to refill coffee when it was needed. The staff was all friendly and informal.
Our food was great. Eggs cooked perfectly. Hashbrowns crispy.
If you’re looking for a homey diner that reminds you of a small town, this is the place. We will be going back for sure.

Just had the French Dip for lunch. It was one of the best I’ve ever had! Lots of roast beef and very tasty!

Well, this is the second location we’ve tried, and I just don’t understand why this restaurant is so popular. We were barely acknowledged when we walked through the door. A waitress slapped menus on our table and walked away without saying a word. She returned and held up a pen and and paper to take our order, again, never saying a word. She acted like we were an inconvenience to her. Food was fine, not particularly noteworthy but adequate. I overheard another waitress say the location just opened last October. Which is amazing considering how dirty and dingy it was inside. My feet were sticking to the floor.
Now that I’ve experienced this kind of indifferent service and dirty appearance at two locations, I can conclude this restaurant is under poor management. There’s just no excuse for this kind of bad service.

It was dirty inside and my biscuits and gravy were poorly made. I do not recommend this place. My son, however, did enjoy his pancake. That saved me from giving them one star.

Nice and new diner. We needed a quick lunch. This location is new, but has a similar menu.
The tenderloin is big, so my sister and I split one and got an order of fries. They came crispy, just as we asked. Our niece had a chocolate milkshake.
Will return again.