H & H Wholesale Tool

In May I placed an order with this company for some carbide inserts. The bill was to be $ 162.00. I received the product and they were not what I ordered. I contacted the sale representative and he advised that he would send a call tag and send out the correct product. I then received my credit card statement and it was billed for $ 200.00, I contacted the sales rep once again and he said he would look into it. The replacement product was received and it was once again wrong. After months of correspondence with the sales rep, I received no call tag, no correction to the overcharge on my credit card. I finally spoke to accounting who said she would send out a call tag, shortly there after I received a phone call from their «Claims» manager. In short, they won’t do anything to correct the issue because their sales rep sat on it so long that it now doesn’t qualify for their return policy. I have filed a formal complaint with my credit card and have opted to no longer do business with this company, but potential customers should know how dishonest this company is.
This company made it very clear that there was to be no corrections made because I should have sent the product back even though the sales rep said he would send a call tag. It appears that this is a usual business tactic to take advantage of the customer, why else would that type of business need a «Claims» manager whom told me he hates having to do this day after day. Also he said he received all of this correspondence awhile back but he didn’t step in to take care of business even though it was obvious there was an issue.
I have also filed a formal complaint with the BBB. Consumers Beware!!!

Worst company in the world. they are not honest they lye about who they are when they call. Then they send you free samples then you get a bill to follow it. Oh my I can’t even begin to tell you the horror story with them. They turn you into a collection agency even when you don’t owe them anything. Just beware.