MAC

I’ve been to this location three or four times so far, and my last visit yesterday prompted me to write this review.
As I entered, no salesperson greeted me or asked if I was looking for anything special, which I can certainly understand as they were all so busy gossiping with each other. I walked up to the boxed eyeliners, beautifully displayed in the customer area and finally a salesperson approached me to rudely inform me that those items are only for them to pull if a customer requests to purchase them. Your section is over there, she snapped at me. I walked to the center where the open products were available to sample, but chose not to try any as they looked fairly worn down and filthy from so many people dipping their fingers into the products.
I’m really disappointed with this store, but I’m consoled by the fact that I can order online and will only need to bother with them for returns.

The MAC counter at Macy’s in Mayfair has been in my regular rotation for many years now. The staff is usually knowledgeable and often even friendly and I can purchase about 75% of the product I use regularly. But the lines can be long and the staff can be rushed and it just isn’t the same as the great service I’ve gotten at MAC Stores in other states.
So imagine my bliss when I happened upon this newly opened (it’s debut was in early July 2014) candyland of colors and products as I wandered the mall (which happens to not open until 10am on Saturday mornings for some unknown reason).
But one glance at the rows and row of colors and stacks of brushes and pallets and any frustrations with time quickly subsided.
One of my favorite things about MAC Stores is that the salespeople are true junkies of their craft and they pride themselves on finding just the right product for your skin type and desired effect. And the two clerks that assisted me at this location are some of the best.
They asked questions about which products I use, what I liked and didn’t about each, about my skin tone and texture and how much time I prefer to spend on applications.
And after making my decision they emphasized MAC’s liberal return policy (if you don’t like the product, for any reason, return with receipt for a refund or credit, no questions asked). They want you to like their products as much as they do. And they will work to find what works for you. I love that kind of service.
Not to mention their products. The price may be higher than what you spend at drugstores or Target but try it once and you’ll see it’s totally worth it. The quality of the product allows you to use much less of most of them, plus in general their products just last longer. Add to that the lack of preservatives and harmful additives and it’s a good investment for certain.
Before I became hooked I was a bit skeptical. But a good friend insisted we go to one of their free makeover sessions «just to try it out». That was over 12 years ago and I haven’t used another product since.
So if MAC at all peaks your interest give them a call or stop by and ask about their free sessions — their happy to schedule you and you’ll be even happier you did!