LensCrafters

I only gave this one star because there is no option for zero or negative stars. They are running a scam through which they bring you into the check-​up room for a «basic» eye exam (since that is what my eye insurance covers) and then they give you some medical advice inside the room and inform you this just became a «medical procedure». My medical insurance, cigna, was not in their network and they insisted I pay out of pocket. I was not even informed that I was undergoing a medical procedure, or the fact that they don’t accept my medical insurance. They misinformed me and when I called them out on it, they proceeded to talk to me with an attitude. I told them this is not normal practice, patients should always be told about costs and if costs are changing (since this wasn’t an emergency procedure). Finally after speaking with two receptionists who tried to get me to pay, they admitted they were wrong. If I had been someone who doesn’t know her rights or speak proper english, they would have definitely taken advantage. Never going back here!

Excellent service overall! I was greeted as soon as I came inside!
DR. Wong was great and explained everything very well! She was very kind and made me feel comfortable I would definitely see her again!
I also had great service from a woman named Ria, one of the lens technicians I believe, she was very nice and helpful and explained the difference between certain anti-​reflective lenses also did not push me to get things as far as the lenses go. I also had a great experience with one of the technicians who work on the fitting and prescription of the lenses he was super nice and I did not make me feel rushed even though they were pretty busy. Unfortunately I did not get his name but I how he looks so I know who to go to and next time get his name and update this review with his name !

Overall, I am very pleased with my new glasses. I feel confident in the quality and durability of the glasses, and I feel my face was measured very well.
They also had a decent selection of mid-​to high end frames, but there could have been more looks and more wire-​frame. The prices for designer frames are very reasonable.
They do have an issue where they are utterly packed on Saturdays, and you will be helped by multiple people all who will get pulled away. There is also next to no seating, and you may have to wait for measurements. Try to go any other day of the week.

I went here for my two most recent eye exams and contact lens fittings. The Drs. and staff are always friendly. They are up front about costs and they always have good deals on contacts. I’ve been very satisfied with my prescriptions and with the contacts they prescribe.

This Lenscrafters is on the outside of Willowbrook Mall, near the entrance to California Pizza Kitchen.
My mom stopped here a few times during a frame sale to find a new pair of glasses. She invited me to see what she chose before she bought them. Unfortunately, the glasses my mom originally picked out appeared to have been sold; however, the staff did their best to find her a comparable pair. After spending some time on fitting the new pair, we actually found the original frames she wanted on another shelf. We went through the whole process again, but she left with a good looking pair of everyday glasses. The glasses were finished and adjusted quickly, and the same saleslady helped my mom through the whole process.
Points for a good sale & great service, no points for (slight) disorganization — and no seating! We were in there for a while, looking for a replacement pair, and the only seats were the ones being used by the staff. I had to switch chairs every few minutes.