Mrs. Thimble’s Cleaners and Tailor

I’ve been a client for years. I haven’t experienced any issues dealing with the business owner except for one time when I needed to pick up a dry cleaned clothing item at open of business and they were not open. I found out later that they experienced some car trouble. In hindsight, this is understandable.
In terms of their tailoring services, I have used them as well. What I found that works best is to bring in a similar clothing item that fits you well and use it as a visual aid on exactly how you want it done.

I needed a pair of pants taken in and figured I’d give this place a chance. I arrived a little before 6 pm and the manager seemed agitated that I wanted to do business with him so close to closing time. As most business don’t typically refuse work based on the fact that it is close to closing time, this should have been my first indication to leave quickly. In any event, the guy agreed to do the alteration for me out of the goodness of his heart, I assume. I picked the pants up about a week later and didn’t have time to really try them on. When I got home, I realized that they were a bit too snug and needed to be let out about ¼ inch. With my normal tailor, this would not be a problem and he would have not let me leave until I tried them on. When I returned to Mrs. Thimble, the manager was not there and the woman working the counter did not want to take care of the request. Instead, she asked that I come back later and speak to the manager. As I was in a rush and did not have much time to spare, I insisted that she take the pants and have him call me if he had any questions. Not expecting a call as the request was very simple; let the pants out, I was surprised that he called me and asked that I come back. I returned and tried on the pants to prove to him they were too tight. He asked if I put on weight. Really, after less than one week, I put on enough weight to need the pants taken out! After some back and forth, I grabbed the pants and left. My time is worth more than the $ 10 I paid for the alteration.
Can anyone recommend a «normal» tailor in the area that takes care in their work? This place is a joke!

I was referred to Mrs Thimble by a friend when I was looking for a reputable dry cleaning service in Wayne and unfortunately they are anything but! They ruined an expensive Elie Tahari rayon blouse, completely shrunk, which means their process either isn’t dry or their machines are running too hot, that’s why it dry clean only… but I gave it another chance… until recently I took a pair of pants to them that I got coffee on and not only did they NOT get the stain out, there was now a new black stain on them that wasn’t there when I dropped them off. They told me this is impossible to happen in their store and refused to do anything! I guess they never make ANY mistakes. HORRIBLE CUSTOMER SERVICE! If you spend a lot of money on your clothes do not trust this business.

I came here many years ago to have jeans hemmed, and I thought the tailor did a great job. She took into consideration what I like to do and when I would wear the jeans and made suggestions on the length of the pants.
Most recently (on a Monday), I brought in 8 dresses and a skirt to be dry cleaned. I brought up some deodorant stains on the dresses, and she told me not to worry. She then said it would be ready on Saturday but I said I was leaving town that day and she offered Friday, which I accepted.
I was a little nervous paying $ 85 ($ 10/​dress, $ 5/​skirt) because I admit that I wear my stuff once or twice at least before taking them to the cleaners and the clothes had traveled with me from DC a few days earlier. Unfortunately, my $ 1.99 cleaners just wasn’t working anymore (stuff came back seemingly pressed but not clean smelling or deodorant stain free) so I was advised by my sister to try this place for their cleaning services.
The receipt said the items would be ready for pickup after 5 pm on Friday but when I came in around 1 pm, the items were ready to go. An assistant neatly placed plastic on my items, and I was out the door.
When I took the clothes home, I inspected it for smell and stains. Almost nothing! No easy feat I will admit. Happy, happy.
The owner who works there is a sweet Korean lady who does the tailoring. When I brought in my stuff on Monday, it started to pour. After I left, she closed her doors, which she usually keeps open to get some ventilation and fresh air. I thought it was nice she didn’t rush to do that first and was attentive to my needs and time.
When I returned on Friday, she and her assistant were standing outside chatting. It was cute that her assistant had to tell her I was coming in because the owner didn’t notice. When she came in, she had misplaced her glasses, but I found them and pointed it out. She cutely giggled.
Point is, good, friendly, reliable service. Highly recommend!