It is difficult to separate the feelings of sadness and anger surrounding a loved one’s death from the disappointment with the funeral service so I waited awhile to right this review. The service from the time the body was removed from the home(they let me know how busy they were and could not wait for me to get a shirt) to the cemetery service. The«hosts’ during visiting hours could not control the flow of traffic and asked family members to do this. When family members were standing(as opposed to sitting after long periods of time) they were asked why they were«just standing around.» This group needs a course on customer relations and basic tactfulness. When arrangements were made for planning the service, the director reiterated how busy he was, which he was, I know. But your busyness pales in comparison to the grief of your customers. It is not about you, Mike, not at this time. The nameplates on the empty toilet paper roll holder was the most personal touch to be found. Drive a few miles for much better service.