Baybrook Village Apartments

If you’re living here you’re strictly paying for the area… only a handful of apartments are zoned to Clear Springs high school. We haven’t been here a full year and can’t wait to leave. Drug deals happened right in front of you, They have no shame. My FULLY UPGRADED apt. Is failing apart. The trash is unbearable, I look at torn up blinds daily walking to my car. Some front doors look like the mold is trying to escape from their apt. This place is truly a disappointment. Not a place for children bc they drive in the parking lot like it’s bay area blvd. Over priced and under value! Leasing office is all rainbows and butterflies but walk into the resident center to see the most happiest people ever, don’t walk in there in a good mood, the door frame sucks that out on your way out.

I’ve been all over the country and lived in some real hellholes but I believe I have now found a new champ. Mold (from the A/​C, vents, plumbing above and beside you), roaches, fights, stray cats and dogs, toilet AND bathtub backflows, potholes, damaged vehicles, drugs, flooded walkways, a complete lack of competence by maintanence, and a Dr. Jekyll front office (you get Mr. Hyde after the lease paperwork is filled out). There are two huge plus sides that make this place worth it though. If you are a parent who doesnt want a kid to move out, have them rent here and they’ll come running back in no time. The most positive thing that I can come up with is that this place helps build some serious character. Im still trying to figure out if the constant headache I have right now is because i was suckered into a contract here or because of the mold spores. Again, character! Good luck!

The rent might be cheap and you think you can deal with whatever for that amount of money but you will regret it. 3 weeks into my lease I was miserable. I am extremely ready for my year to be up.
2 plugs in the whole apartment worked.
We rarely ever have hot water. If we do, it’s for 5 minutes. I have a 6 month old and we have to boil hot water just so she isn’t freezing like me.
The front office is extremely rude.
The resident office never picks up the phone.
Even if you get a renovated apartment, which I did, they do a horrible job. Everything is sloppy. Paint on counter tops, cabinets, floors.
We have told them about the water damage that was present when we moved in and no one has come to even look at it.

These apartments are the worst ones ever in houston. They are badder the the dope houses in houston. Moving in here is just like moving into the crack house. The a/​c dosent work and the pluming is real messed up. They have trash all over the complex and dont pick it up on time. The bathroom is one of the worst places because it leaks water over you while you are taking a bath or shower. The kitchen is the next terrible room because you have hood roaches. these are roaches that only comes out when you are cooking or the lights are off. These roaches have been around a minute. While you are cooking they will crawl on the top of the wall over your food and soon as you open the top to your food they will commit suicide by falling right in it. Lets get to the supposely new management they couldnt manage their weight with slim fast. They dont want to fix anything i had to threaten them to fix my next door neighbor a/​c unit and she is 80 years old. Her a/​c unit having been working for two days and she have been telling them to fix it constistly. I had to call channel 13 news to complain and then I called the office and let them know what I just did and then they came to fix her a/​c. The maintenance men are the worst ones because they act like they know what they are doing but do know nothing. I had one to come check out my a/​c and he couldnt even fill it but he said that it was working just fine. Then you have another maintenance men that was about to get some hot led in his butt because he was going to come in my house. I left the door open and was attending to my dog and he was to close to my door when i went out. He know that he was doing wrong so he came up with a quick story. He start telling me that the apartments told him that if he see a door open to just check on the person. I didnt believe that but he was going to feel an 47 bullet. These apartments are just to bad especially when you have to watch your surroundings with management and maintenance.

This place doesn’t even deserve 1 star but you’re forced to put something. Every single review on here is the truth, the worst apartments you could ever live in. Let’s start a list shall we?
–insane roach issue (it’s disgusting!!!)
–my husband has now killed 2 HUGE rats that have found their way into our apartment.
–trash is left outside for days before being picked up… which would be for the infestation of roaches and rats!!! it is absolutely embarrassing to have anyone come over.
–bought a new vehicle and had it backed into not 1 week after the purchase, fucking up the front 9 ways to hell and back and please don’t ask if they left a note.
–can stand out on the front porch and enjoy the smell of your local meth dealers cooking away in a very near by apartment.
–have watched an actual burglary take place as we watched a movie in our living room. took police 30 minutes to show up… long enough for us to watch him kick down the door, and leave with everything he wanted.
–have had the pleasure of watching the police raid our neighbors apartment, kicking down the door and all that good stuff.
Shall I keep going??? Yes please…
–we have called the fire department out here 4 times in the last year, due to idiots starting fires on the porches from chain smoking and using PLASTIC containers… ask me how well I sleep at night???
–at least twice a month the hot water goes out for up to 5 DAYS AT A TIME, with no explanation at all, and the front office is actually put out if you address the issue. try boiling hot water on the stove for 5 days straight just so your children can have a decent bath.
–at least 1 time a month sewage backs up and fills the walk way with shit, toliet paper, YOU NAME IT, and you actually have to walk through it to get to the parking lot.
–front office is literally the rudest people i have ever dealt with in my life. and if you follow up with them on something that wasn’t done, their story changes every single time.
–dogs are allowed to shit where ever they want, side walk, in front of your car door, the patio under neath you so when you go outside to do laundry in the summer the small of dog crap follow by pee is so disgusting that you cannot hardly stomach standing outside before you puke on yourself.
–tenets who have outdoor cats do not care for them, so they meow, fight, and get in front of your window constantly. oh, and my favorite, how they feed them is a pile of food on the ground… yet another reason for the roach and RAT issues.
the sad part is, i could keep going but if you have read this far and you sign a lease with them, then you are an idiot. we have a few months left on our lease and this will be more than a distant memory, more like a distant nightmare.
–good luck!

So, where do I start on this hell hole?
Hmm, let’s go with my bathroom. Yes, I still live here, and I’ve only lived here since the end of march, and I’ve already got issues. My bathroom, the side of my sink is rotted out so there is a leak somewhere. The paint on my bath tub is pealing, which makes giving my 2 year old a bath, dangerous. The bathroom door will not close if the AC is running, and my toilet runs and runs and runs some more.
My kitchen.
Well for one, storage is impossible in a teeny place like my own, and not to mention the dishwasher likes to decide when it wants to work. The oven is ancient, my refrigerator is cracked and dented in all sorts of places, and I cant get a good balance for the freezer, either is frozen solid items with frost on everything, or melting. I don’t get it.
Living and dining room aren’t so bad, except, there’s no light in the ceiling of my living room, yet there’s one for my dining room. Wtf?
Over all. I’ve killed about 5 roaches since I moved in, and about 10 that were outside, you know, the giant ones that fly? Blechhhh. I will be bombing my home probably in the next few days, before the infestation gets any worse. Also, every time it rains, there’s a constant waterfall DUMPING onto my back patio… Cruddy rain gutters. The pool is nice, except for the fact that the ratio of chlorine to water is about 999 999 999: 1. Also, management is horrendous. I got a dirty look for requesting a trash can. Like… seriously? This is my very first time living on my own, and honestly, I want to move back to my mom and dads house. It kind of blows living here. the parking lot is insane, you can never be guaranteed a parking spot, and a lot of the tenants are loud and rude in the middle of the night. Also Ive gotten a notice about leaving an empty box outside for trash pick up. Apparently everything has to be in a bag. Maybe if your trash people werent so f*cking lazy, I could leave a small box out there, rather than waste more plastic by putting it in there. Mail is always mixed up, and I keep receiving letters for the previous tenants… They’ve been out since february! But anyway, my AC works fine so far, I dont turn it down past 70 anyway, and the ceiling fan in my bedroom keeps the air circulating pretty well. Other than that, I upkeep my place as much as possible, but there’s only so much one can do. But honestly, Don’t live here unless you’re kind of like me, and rarely around to deal with such issues.

We’ve been living here for the past 5 years and get ready for the list of complaints. Before I begin the only reason we still stay here is because we work so close to the apartment and the prices are not bad.
01. The apartments are infested by cockroaches
02. The foundation moves according to seasons which means none of the front door locks work right. They have to adjust them every year.
03. Trash collection people show up whenever they feel like it
04. None of the maintenance people can speak any English. As a result when you ask them to fix the stove they replace the air filter.
05. There’s a huge utility bill every month they will bill you separately if you use the utilities or not
06. There’s raccoons in the parking lot
07. Front office people are very rude and don’t like to help you. They are extremely helpful when they’re signing you up for a new lease.
08. Rain gutters haven’t been repaired since late 80’s. As a result your whole patio get soaked every time it rains
09. The A/​C units suck so bad I got tired of complaining for the past 5 years so I went ahead and bought portable ac units for every room
10. The fridge didn’t work right when we moved in on 2010 and they replaced it on 2014
11. Stove and dishwasher is over 20 years old, don’t work right. We have been complaining since the first day we moved in but they don’t care.
Avoid this dump and save your hard earned money. We have grandfathered in a lower rate and that’s the only reason we don’t pack up and leave.

I was going to rant about this place but I see a few other residents unlucky enough to have to call this place home. My family just moved out of here and not a day too soon. Everything said previously is true and the one thing I would add is our experience with the ROACHES. Our place was infested and we were told to have the apartment sprayed 4 weeks consecutively to eradicate the pests. We did this and all it did was piss the roaches off and they were all over our apartment instead of just in the kitchen. Finally, I just decided to live with them because there was no use in trying to get rid of them.
TRASH — it’s $ 20 and they might pick it up or they might not. And God forbid you leave the bag out there if they don’t pick it up. You’ll get a notice.
POOL — The pool nearest our apartment was usually green like a swamp. It was closed for most of the Summer in 2013.
AC UNIT — We had mold growing out of our vents when we moved in. They came in and cleaned that out. Our apartment temp wouldn’t go any cooler than 78 degrees. If we used the oven, the temp would go up. The AC was BARELY working and our electric bill was always around $ 300 during the warm months.
One good point about this place: plenty of storage. There were two closets inside our apartment and walk in closets in both the bedrooms plus you have a decent size closet on the patio. So storage space is a plus.
Bay Area Blvd is noisy as hell so if you have to rent here, get a unit away from that road. I never got a full night’s rest while I lived there. It’s ridiculous.
Water will be shut off or hot water will be cut off without notice and could last for days. This happened to us a few times in the 12 months we lived there.
I hope management is reading this. You guys need to step up your effort. It’s horrible and I’m really irritated that you’re making money off this slum.

HORRIBLE! HORRIBLE! HORRIBLE! Lived in two diff. Apt’s here. Ive got my car broken into, once while I was in the car w/​my pregnant wife! I was armed, and pulled the guy to the side along w/​3 others! Wait for the police! Horrible area for law enforcement as well since its not considered webster jurisdiction! Took 2hrs for the officers to arrive JUST to let them go! I spoke to a snobby employee named Jessica who gave a rats behind about it! Even tho i recommended for her to send out flyers, they never did! Later my roof caves in and floods with sewage water! (Downstairs apt) they did nothin upon the call of my wife, so i left work after 3hrs of flooding and spoke to them in person. What do they do? Take out the bottom pad of the carpet and left w/​o a single word. I tried contacting them for a week to replace the dirty carpet, apt had a rancid smell of sewage and mildew. They could care less… i later had to go thru corporate and the manager even then tried to evict me, making up all kinds of things to get me out in fear of her job! They finally decided to put us in a diff apt. With older non working appliances and still charged me another deposit and application fee! Ridiculous! They force you to pay a trash fee of $ 20 a month and half the time the tradh guys dont pick it up or if it disappears its bc of the high volume of stray cats they have roaming around! Which btw i found 3 dead kittens on a sidewalk! We brought it up they said it was animal controls issue and the cats sat there for 2 days! Parking well… theres never any! The manager is another snobby one! Roaches, rats, stray cats! You name it! Oh! And my friend’s a/​c went out… took them 3 months to repair, whom may i add also got threatened to get evicted when she called corporate. Mere coincidence? I think not. This is the closest it gets to section 8! I take that back… ive seen better section 8 housing…

Well I figured I would get on here and voice my personal disgruntled grievances with BAYBROOK VILLAGE. This is literally the worst place in the world to rent from. The office staff is beyond useless. The maintenance staff is the same. Heaven forbid you have a service request because it will take them a month and a half just to even consider it. But even when they do find the time the work is half ass completed or not completed at all and signed off as they have done something productive.
People at that complex can not park worth anything. Cars being vandalized including my own. The complex has a courtesy officer that patrols the entire complex. Only problem with that is NO ONE EVERYTHING SEES THEM. THE COPS EVEN LOATHE the complex.
But to be perfectly honest…
IF YOU A considering renting from this place. DON’T. It will be a big letdown and an even bigger headache.

Ugh! Where to begin?! When I first moved here, it was okay. They were cheap and I was basically getting what I paid for. I been here a little over 2 years. Now as time has gone by they want to add every single fee they could think of on to my monthly bills. They have trash pick up, which use to be free, but now they have started charging me for. They charge me if I break any of the trash rules like not closing my bags properly or not bringing the trash cans in on time. I just got a charge today for having a bag out there without the proper trash can! Really?! I could understand if this was a nice property and they were trying to keep the place looking nice but this place is a s@#t hole! My AC has gone down several times already. My shower leaks water all over the floor every single time. Parking is okay but people like to act like they are driving BMWs and take up 2 parking spots at once. People are always having some kind of loud party. The pools are disgusting! They are never cleaned. I haven’t had an pest problems which has been a miracle. Just not worth dealing with their bs for the price I am paying now. My lease is almost up and it is time to start looking somewhere else.

I SPEAK NOTHING BUT THE TRUTH.
If I could give –120 stars… I would… but this site forces me to chose at least 1 to proceed.
Seriously, I am sitting here writing this and I’m not sure if I want to punch someone or cry myself to sleep. This is has been the worst renting experience of my life. I can’t imagine anything could top this
Let the complaining commence…
Where to begin?! This place is an absolute hell hole. I have 4 months and 7 days left on my lease and I can’t wait to get out of here. Yes, I have a daily count down.
I lived in this complex in early 2010 in a one bedroom and had no issues, so when my room mate and I decided to find a place we chose Baybrook Village. Together we signed a year lease (BIG BIG MISTAKE. GIGANTIC!) to secure our «discounted» rental move in price. Since we have been here, we have had to call maintenance at least 4 times a month for various issues. We have also had to call maintenance multiple times for the SAME issue because they would never come to fix it!!! The first 3 months we lived here our sliding glass door repeatedly came off the tracks and our toilet chain broke therefore our toilet was continuously running. Every time we flushed we had to open the back of the toilet and adjust the chain so that the toilet would not run and would be ready to flush for its next usage. We called over and over and over and OVER AND OVER AND OVER to get this issue fixed. 3 months later… maintenance showed up.
Ok so sliding glass door and toilet chain. No big deal, right? That’s what I thought. It is July 2^nd. Early morning of July 2^nd to be exact, 3:39 a.m. Why am I up at 3:39 a.m. writing a review, you ask? BECAUSE MY AIR CONDITIONING IS OUT FOR THE 4TH TIME IN A MONTH. I just LOVE waking up dripping in sweat with wet hair and sheets and clothes. AWESOME… not. Also, my electric bill for a small 2 bedroom is now 300+$. Yep. Even better! Not only is my rent outrageous for this crappy place but now my electric bill is almost as much as half of the rent because my a/​c is having to work extra hard to compensate for it being old and not working properly. When the a/​c has to work extra hard, so does my bank account. They supposedly «fixed it» about 6 times since we have lives here but apparently not. Not to mention that the last time our a/​c broke it was on the weekend. Supposedly they have an emergency line for such things. We called the emergency line 5 times and no one called us back and no one came to fix it for 48 hours after our call… THIS IS UNACCEPTABLE! It is summer in Houston. Living without a/​c can cause deaths in this city. It was over 90 in my apartment for this entire time. We opened the windows because it actually felt cooler outside in the heat than it did the apartment. When Monday rolled around they still didn’t get around to us until 3 or 4 p.m. and pretended like they didn’t receive our messages and just said they were sorry… SORRY?! I would like to see how you feel without a/​c for 48+ hours and then you can let me know if «sorry» is good enough for you.
I regret doing this now but 4 months ago I referred a friend here. The sign promises «300 $ off your next rent for referral»… it has been 4+ months and we have still not received our discount for the referral. Why does the sign say «next» if 4+ months have passed and every month there is an excuse?! Not only do I regret having referred someone to this POS apartment complex but this place LIES! Don’t tell me you’re going to do something, if you’re not. The past 4 months have been a waiting game and a phone tag session between myself and the apartment complex office, discussing this supposed 300 $ rent discount. It has taken temper tantrum after temper tantrum to get anything done around here. They are now promising that the check will be here by Friday for the referral. Hmmmm funny how they keep promising it week after week after week and it never shows up! I guess we will have to see if it is in my mailbox on Friday but honestly… even if I do finally receive the discount…300 $ isn’t enough for the troubles I have gone through in this poorly managed and unkept complex.
Save yourself the trouble and DO NOT RENT HERE. I repeat, DO NOT RENT HERE.
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DO NOT RENT HERE. Do your research. Read the City-​search,
, and other reviews, they do not lie! Yes this is an old complex but that isn’t an excuse for the problems that my husband and I have had here. I’m almost ashamed to say that we’ve been renting here for just over 3 years. We thought we’d be saving money and all would be grand. Now here’s where the review gets good. All of the photos that I’ve uploaded for your viewing displeasure are from our actual apartment and from the areas of the complex surrounding our building. I hope if this review doesn’t persuade you to stay clear of this dump that the pictures will.
To start: the office staff. For whatever reason we’ve had to contact them it always resulted in a fiasco. We’ve been lied to more than twice. We’re always told what the person on the phone THINKS we want to hear. Our issues are slow to be resolved, if resolved at all. We’re constantly told by one person that «this» is the situation but after speaking to someone else about the same issue we find the opposite to be true. I could go into a lot more detail but I’d rather cut to the chase: the reasons WHY we’ve had to contact the office staff so often. Yes, it’s an old complex but that’s no excuse for the laziness and incompetence of the staff to get the issues solved.
The A/​C CHAPTER –Our A/​C was a huge issue for a long time. The inside is covered in mold or mildew, upon move-​in our apartment came with a deluxe bucket to catch the water dripping from the condenser (that we had to dump every day), and because it is a unit from the 20’s it couldn’t keep up with the heat causing our electric bill to jump to $ 212 FOR A ONE BEDROOM APARTMENT LESS THAN 800 sf!!! I can’t recall the number of times we had to call about this problem but, finally after about 6 months the new manager got someone in to replace the condenser. Yes, juicy photos of that experience included.
The TRASH CHAPTER-we’re all for a clean complex and that’s the way it should be. ONE of the features of this place is the valet trash service. But they are quick to slap a notice on your door for not using the provided trash receptacle but the complex has no qualms about the trash sitting around the parking lot, the trash man coming at 6 in the morning and slamming the dumpsters down repeatedly and leaving a trail of garbage floating behind him, or the young kids who have been allowed to chalk graffiti all over the building walls. There’s more but I’m bored with this subject. It never ends.
The STRAY CAT CHAPTER-​my word this place was almost over run with strays. Our neighbor thought it a great idea to keep leaving food and water out for them which attracted more. They get into people’s trash (the ones that wouldn’t use the provided receptacle) and that gets spread everywhere not to mention the fleas and disease they could be spreading to our inside pets. When contacting the office staff about the issue we were told that Animal Control had been notified. Yeah. A year later and it’s still a problem.
The EVERYTHING ELSE CHAPTER-​we were told to remove any grills and bikes from our patios and balconies (or we would be fined) because they’re striving for a more «unified look». Well if that’s their goal then they need to take a jack hammer to all the other drive ways to match the one in front of our building that has a huge crater in the middle of it, now a week old. I’ve included that photo as well. What else? Broken disposal that went unfixed for almost a week, the quality of people they allow to rent there, the parking lots are too small and when sharing with people that can’t park to begin with… I want to pull my hair out.
I’m sure there is much more I’ve left out either because I’m tired of typing or can’t bare to think of the horrors any longer. Please heed my warning. Look at the pictures. Look inside your heart. Save yourself the pain. I know you’ll make the right decision.