Jos a Bank Clothier Inc

Was looking for a JAB store and hesitated BC of this ones reviews. I’m glad I went in anyway. These guys were great. Great attitude, great service, and friendly service.

Horrible customer service. I enjoy their products but will never go back to this location. I had so many issues with my purchase and was lied to about what I was getting

Horrible customer service. I was one of five customers waiting to be seen and two of the 3 workers decided that it was a good time to go outside for a smoke break. Unbelievable. Store is not clean giving you the feeling that you are buying cheap clothes. Even when I was seen the person helping me would leave to help someone else and didn’t come back. We just left. Don’t waste your time here.

Try Men’s Warehouse just south of El Dorado off the southbound access road. I bought a suit for a wedding at Jos A Bank and the pants (which we very loose) tore a whole foot through the material, not the seam, from squatting down at the wedding a few months after purchase. When I tried to return them, the best they could do was 65% off for a pair a pants that cost more than the entire suit (the suit was on sale at the time). The manager told me they stand by their product, but these pants didn’t snag on something or even tear down the seam; they were just made from crappy material. If they really stand by their material, why am I being asked to pay for pants again? I’ll never go back to Jos A Bank.

So I was looking for a suit and thought to come to this store. First of all I feel like the service that I received at this store, at this specific location was a lot slower than the three other men’s suit store I visited. The person who helped me was extremely slow. I will not name names bc this person seem like they need their job. But this person just didn’t seem to know what they had in the store as for as colors and things like that. When ur planning in dropping over $ 500 for a suit, you want someone who’s with it and is on the same page as you. So after he tried on the suit, I noticed that the lighting and mirror area was not clean. It was very cluttered. There there suits that had alteration tickets on it all over the back area. I was not impressed. We did like one suit from his a bank until a customer came in. Apparently this customer ordered three suits like a few weeks ago and is now coming back to pick it up. When he got there he was told that only two of the three suits were ready. This man wanted the manager on the phone right away. When I saw that this was how angry a customer got after purchasing suits from his a bank, I was out of there!!! The man managed to say that there was one girl at that whole store that knew what she was doing. She was off that day.
I did see a lot of sales and if you didn’t need alterations and you fit their clothing perfectly then by all means I would recommend this place to you. I saw some suit jackets as cheap as $ 98. BUT they do make their money from alterations. The place I ended up purchasing from was Men’s Wearhouse near by bc the customer service was great and I was able to pick up the pants (after the hemmed it) within 2 hours of purchased. Instead of aha JBF a headache like the man I saw at his store today.

Every Jos A Banks has the same stuff inside. I gave this one a 4^th star because of the staff. Everyone I’ve worked with their is very friendly. Ask for Neil– he is the man!

Horrible experience. Purchased 8 suites for a wedding, as some needed to be ordered they said they would hold on to all of them and then send them all out at once. Said that she would call me when they all came in and would ship them where ever they needed to go. A month later still hadn’t heard anything, I had tried to get a hold of them 5 times but unless the original person you worked with is there they refuse to help you at all which is where my frustration is. Finally I get hold of our original person who tells me she has zero idea where any of our suites are and that someone else lost all of her paperwork and that it was not her fault. Made a apt to meet with her at a specific time as I knew I would not be serviced with out her there. As we arrive at the appointed time where she said she would be there they tell me she just left for lunch and we would have to wait a hour for her to get back! Without her there no one would even look anything up and just stood there and tried to make small talk stating” if I go through her stuff she will be ticked off you have to wait” finally found all our suits each one was under a different name and they made me look through all of their closest to find it on my own. Turns out the person we were supposed to meet with was outside of the building the entire time. She then continued to state how none of this was her fault. She blamed everyone else that worked there for the mishap, and said the managers are the ones who lost her paperwork and only apologized after we didn’t respond to that.

If I could I would give this place 0 stars! We recently came in for a wedding party after getting fitted for our tuxedos and NOBODIES I repeat NOBODIES tux fit! Actually one persons did fit and he did his own measurements!!! They had to charge my card and do a refund in order to give us the rate for the wedding then they had nobodies deposit on file and said well nobody put a deposit down. WELL in order to even get the tux sent from another state you have to put a deposit down. The guy was telling us how there is no way it could be 175 dollars per rental and then the guy was like who gave you that price and he said the asst store manager then my buddy showed him exactly how it comes out to 175 dollars. Then top if off before the wedding we are all putting our cuff links on and everyone had coral and one guy had black. DO NOT GO HERE FOR YOUR WEDDING!

Time to update my general duty formal wear options. So the choice was to try JAB. The excecutive line pricing seemed appealing. I intended to ease it and make my selection and move on without attracting any salesmen. Didnt work. As I eased up to the exc area, i was intercepted by this woman. See did not seem inclined to let me do this on my own. So I caved. After measuring me up and consulting about color, texture and such, we had found the match in short order. After a try on, it was done. All pants at JAB need to be tailored. So be prepaired to handle it. Two weeks if you have them do it. Service. Well done. Quality.?Good. Price. Fair. I felt compelled to provide an acurate review of my expierence, in lieu of the whiner that wanted to exchange something and blamed the staff because he was probably wearing baggy jeans, rhinestone belt and flat bill ball cap. Its a suit store. They have some high end suits that look good too… but probably not a skinney suit… but you dont really want to do that do you?