Texas Auto

They will call you 100 times when they want you to buy the car and will be the nicest people ever, then they will trick you with interest rate and everything. Once you buy the car they will not care one bit to fulfill other commitments. worst service and Sketchy people.

When Life hands you lemons, make lemonade right? Well what happens when TEXAS AUTO sells you a lemon that is totally rotten?
DISCLAIMER: ZERO STARS NOT AN OPTION OR IT WOULD HAVE BEEN ON
Here is what happened to me, I am writing this to make sure no one else gets taken for a ride like I just did.
If you were thinking about purchasing a vehicle from Texas Auto, I would RUN away from this CHOP SHOP as FAST as you possibly can.
I recently had the misfortune of dealing with a salesman named Dan.
Dan sold me a 2011 BMW X5 with the following issues:
–A transfer box that is internally binding
— Front wheel bearings that are shot
— Torn Thrust Arm bushings
— Crumbling partition walls
These are just the MAJOR issues! Forget about all the other smaller issues the car has. Maybe I am wrong, but I don’t think you are supposed to trick people into buying a car with over $ 4k in repairs needed the first day you drive the car!
I am sure you would all be really surprised to hear that Dan won’t return anyone’s calls either! Once he unloaded that lemon on me, why would he need to take any phone calls? I mean he already got paid right?
I could go on, but I think I made my point pretty clear. RUN! Unless…
You are into the following:
–headaches
— unreturned phone calls and emails
— stress
— burning money and time
Then Texas Auto is the place for you!!!

We have tried to buy two different vehicles thinking it would be different. The finance manager was super rude as though he was doing me a favor. They refused to budge on the car price. Ironically, three weeks later, it was dropped to the price we said we would pay. Then the second time, today, my husband saw a vehicle he liked and wanted to check on. They said they’d get it back as it was on loan. He went to lunch and then two hours later was still waiting. They are obviously not worried about selling cars or customer service.

I recently purchased a beautiful Jeep Wrangler from Texas Auto. My salesman was Todd Morgan and he was fantastic and went above and beyond. I was purchasing this vehicle with my boyfriend who was at the time working overseas. Todd spoke to him on the phone and through email, and answered all the random questions I had as this was my first big car purchase. Very happy with the service, and happy with the over all experience. Definitely
Recommend this place!

I purchased a 2014 Jeep Wrangler on October 5 2015. When buying the vehicle it was stated that the warranty was out (not a big deal). Anyways, the salesman and I walked the lot and didn’t see a jeep I liked. He took me to the back and that’s where I found the jeep I end up buying. Before we did the paper work I asked has it been inspected and the guy said yes. Reason for me asking was he stated «we just got this in 2 days ago. Well upon buying the vehicle two weeks later the check engine light turns on. I call the dealership and told them the issue. The finance guy tells me «well you could bring it in and we can have our guys mess it so the light turns off». With in the same week I get a call and voicemail saying «we need you to bring the Jeep in to do an inspection so we can get your plates and sticker». So I call back and talk to the lady and tell her the salesman told me it has already been inspected she said no sir it has not we need to do one to get the sticker and plates. Well the dealership didn’t help fix any of the problems and lied about me being able to get a extend warranty. I am not able to get an extended warranty due to the jeep having a snorkel installed. Well it has been a little over two months now and no plates or sticker. I’m riding around with an expired paper plate because I’m working nights and don’t want to stay up to keep having to go to the dealership to get paper plates. Called asked where are my plates and sticker and what do you know they have no knowledge of me buying a vehicle from them. If you’re reading this please stay away from this place regardless if it’s a good deal there is probably something wrong with the vehicle. Hope this helps you from buying a piece of junk.

I brought in my car to sell to them. I also brought in quotes from Texas Direct Auto and Auto Hero. They would not beat EITHER of their offers. I was working with a salesman named Dee. He got the buy manager to come and talk to me. The buy manager said they beat offers, but this was the first time they cannot. I pointed out to them that their commercial was false advertisement. He agreed and said they will have to change the commercial. This was days ago and I continue to see their commercial running on the t.v. Don’t waste your time with these guys. They don’t honor what they say they will do. I will also be reporting them to the BBB. STEER CLEAR! BUYER/​SELLER BEWARE!!!

This will be my last visit here. I’ve been here quite a few times and the wait has always been a bit lengthy for a simple oil change but the service was great. Wait was ridiculous this go around then get my car back and they put the wrong oil in it! Yep the wait was even longer after that! BTW I had an appointment and told them exactly what I wanted as it has never changed.

From the moment I went on the website and saw the quality, reasonably priced cars, I knew I had to go there and check it out in person. I was blown away by the huge selection and the low prices to go along with it. Mostly all of their vehicles have some kind of custom accents which I really like. You don’t have to spend extra cash customizing it. You will find something that fits your likings. Guaranteed!
The salesperson Frank, wasn’t being pushy with me and let me take all the time I needed to decide. He was extremely knowledgeable about all different makes and models and had no problem pulling out any car I was interested to test drive. You will not be pushed or rushed by him in any way. Thanks for making my car buying experience a enjoyable one.
Also Texas Auto helped me with getting a loan, with an unbelievable low interest rate, for someone as myself with a limited credit history. Tim in the finance department worked overtime (I’m sure) to make sure I got into the vehicle I had my heart set on, and I was amazed at the work he did with the lender’s to get me approved, out the door and on my way… Oh did I forget to mention that the price of my vehicle actually DROPPED 1K after I had already began the purchasing process… That was the icing on the cake for me. I would recommend this dealership to ANYONE who is looking for quality, luxury, sporty vehicles at a FAIR, REASONABLE, and sometimes strangely cheap prices… When I’m ready to trade in or refinance there is no doubt in my mind that I’ll be on their lot looking for my next ride… just go take a look and see what I mean… 5 stars…

Just stopping back through to say the wonderful car I was in love with and only have had for a year, is finally pooping out on me. Who would have thought?!

I had purchased the American Best Car Care Plan punch card and used the card just a few times and today I was told they no longer redeem the card. This decision isn’t honest and they could have at least told current card holders that they would «expire starting 2015» even though my card’s term and agreements were to be expired on 2016. At the very least they could at least honor the card and cancel the sale of the cards if they had any reason they weren’t happy with the deal.
Case in short, they cheaped out and WILL lose any further business from me and a large amount of others.

Today I went there and was told they no longer honor the American Best Car Care Plan punch card even my card won’t expire until 2016.
Even they decided not to be part of this deal, they should still honor customers who currently has a valid punch card. A business needs to be honest to thrive, or they will lose customer soon.

i’ve only gone to the service department at TX auto, i got a punch card for a bunch of oil changes and other services for this place on groupon.
they’re usually pretty slow. plan on at least an hour for an oil change. they’ve alerted me to other service issues that i might want to check out but never push me to buy anything.
they have this god awful pedal car in the kids play area that is as loud as a freight train. i hope to god that there are no kids playing in the waiting area when you go in – or hopefully they’ll read this review and get rid of the stupid car!

I have been buying cars for the longest… am an owner of 18 cars at this point so I decided to buy a vette from them… till they sell me the car… by the way all these on line and e-​bay they where after me like hawks till the moment the sold me the car looks like everything changed… they didnt wanted to do nothing with me any more. car was missing manuals, mats, wasnt starring and windows was open a little wasnt closing, check engine was up and service engine soon lights was on and when I email them they answer me like I was garbage and had all kind of excuses…8 years old car and if its there it is if not we dont have them… they have the manuals in another auction on ebay which I won too… lol…stupid thieves… DO NOT BUY FROM THEM

Mariah N was amazing. She was kind, courteous, and knowledgeable. She is far more suited for a managers position than the current manager who didn’t seem to have a clue about cars. He was the classic representation of a used car salesman. Thanks Mariah. You were great and I love the Fiat.
Michael J White

Do not EVER buy a car from this dealership. First off they tried to switch the rims on me thinking I wouldn’t notice when I was picking it up as I had originally bought it on eBay and drove 4 hours to get it. They continued to try to lie and say no that’s the rims that have been on it, until I pulled up pictures I thankfully saved on my phone. They tried to even pull up their website where they had already changed the picture but I pulled up their eBay page and showed them the original auction I won and proved them wrong. They reluctantly changed the rims back to the factory rims (they had put some god awful aftermarket rims on it). This was three years ago. I had many things break during ownership of the car but thankfully I bought the extended 3 year warranty. It was rusted beyond belief and I couldn’t believe they’d even sell a car like this but that was my own fault for not checking the underside of the vehicle before buying it. I decided that I was not going to drive the car with no warranty so I found something I liked and was going to trade in the car. I expected a good bit out of the car since I bought it for 35k before TT&L 3 years ago. The dealership I was trading it in to pulled the VIN and low and behold, this car had two reports. One was a false mileage warning. The second was major front end collission damage where the car had to be towed away. Needless to say the dealership I was trading the car into will only give me 18k trade in! The salesman sucked, the car sucked, and this dealership is shady. DO NOT GO THERE!!!

I was a little bit intimidated about going to another pushy car dealer. We have heard good things about this particular dealership and I gave it a try. Alex waddle was the man who helped us. Alex, had very strong knowledge of their products and more importantly was patient enough with us to allow us to look at all the different vehicles. They get too big thumbs up from me! Alex, thank you for all the help you will get our business in the future! :-)

I bid on one of their cars online. They don’t accept my bid, no biggie, right? Days later I get an email saying they will accept my bid. I call and say, I am still interested, when can I pick it up. ‘O it sold’ ‘Really, I say, I just got the email’ They say, «We have other stuff», ‘I did not call for other stuff’ I ask for a manager. They transfer me several times and the man with the accent who picks up says… I don’t know… but I am trying to help you… YOU ARE? I don’t feel helped!!!
Bait and Switch Crappy Place!!!
From here I’m filing a complaint on ebay. Do not annoy me… You will be very sorry.

This review is only for their service department.
I purchased a car care Groupon about a year ago where it was $ 59 for 10 free oil changes and a bunch of other free things (brake checks, tire rotations, ½ hour of labor, etc) at Texas Auto. I’ve now gone there a few times to get my oil changed and my brakes checked once when they were squeaking a bit.
I’ve had great experiences each time in their service department. The staff is friendly and attentive, and haven’t come off as pushy. Each time I’ve gone, I walked in without an appointment and the whole thing only took about 20 – 30 minutes, which is definitely acceptable for me. I get full synthetic oil, which ends up costing me about $ 6 (since I pay the difference over the regular oil price that’s quoted on the care care Groupon). Definitely a good deal!
When I got my brakes checked (for free with the Groupon), the technician inspected the brakes and drove my car around their parking lot a few times. He then explained to me how they looked great to him, and that he’s actually seen a lot of Ford Focuses from my year with squeaky brakes, but not to worry about it. He did the old «drive in reverse and pulse the brakes a few times» trick, which seemed to help subdue the squeaking a bit. I was worried going into the shop that they might try to use my free brake check as a means to claim something was terribly wrong with them, and was relieved to get an honest response out of them.
This most recent time during my oil change, my battery cranking amps registered a little low on their test. Rather than try to push a new battery on me, the service lady said that it seemed a little low, but that it shouldn’t be low due to its age and recommended talking to Ford since my car would still be under their standard warranty.
I haven’t had any experience with their sales department, so I can’t comment on that aspect of their business at all. However, their service department is definitely worth considering based on my experiences there.

I’ve been looking at getting a new (used) car. And come to find out, Texas Auto Online has the model that I am looking for sitting on their lot.
After haggling with the sales guy, I talk them down about $ 2k off their asking price. I feel good — everything checks out on the car and the sales dude says it’s immaculate.
So, I take a day off from work and hike all the way out there from Austin, TX. Get there and it was immediately clear to me that the car had been in an accident and was «repaired» very shabbily. Trim hanging off the driver side door. Rear bumper was super loose. Awesome. 3.5 drive there.
I take it over to have the car inspected and sure enough, the auto exam guy says the same thing. He expands on that and says that there was a «severe oil leak on the car.»
Well holy crap. What the heck kind of operation is this selling cars with severe oil leaks?
So, I go back to the dealership and tell the guy that I want my $ 500 deposit (they did refund) back and that I am not interested in this vehicle.
Well, I had driven 3.5 hours to get there, so I figure I would sit down and see if they have anything else. He pulls up a listing for another car, same model, fewer miles, but base everything. He then takes my keys (to my car) and disappears for 30 minutes trying to get this new car out.
Meanwhile, I wait at his desk, held prisoner in the auto dealership while rush hour in Houston comes creeping up. Finally they get the car out. It was more then I wanted to spend and they were going to give me half a handy on my trade-​in. Far less than other dealerships were going to offer me.
After humoring him and waiting around for another 45 minutes, I finally had the receptionist call him to get my keys back and then left.
No thanks. This place sucks.

How can this company not have any Unilocal reviews yet? I went there to try to trade and get a car. Their selection of luxury cars is one of the largest in town. I couldn’t buy at the time, but they still took the time to show me around and let me know what it would take to buy my dream car, a BMW M5.
They moved to the Clear Lake area, but I intend on going back as soon as possible.