U-Haul Moving & Storage at Clear Lake

Received nothing but excellent service from beginning to end. Bryan was very knowledgeable and professional throughout the entire process. He assisted me with loading the tow dolly and provided detailed and accurate instructions on how to properly load a vehicle and transport it, without having an accident. Upon my return he promptly assisted me by showing me where to unload the tow dolly. He then quickly processed my transaction and I was on my way. I will definitely return for any other transportation needs in the future.

From the beginning, these people were rude. They took forever to begin the rental process, it seemed like they’d have preferred us to just leave. Everything was almost done, I’d paid and everything and they tell me they can’t rent to me. They won’t give me a reason why, just that I’ll need to call the national hotline. I get on the phone with them and find that there’s been a clerical error showing that I had an unpaid balance even though that wasn’t the case. They corrected it and I walk back in to rent the vehicle and they tell me they can’t rent past 4:30, even though they don’t close until 5pm. We ask to speak to the manager, and the manager tells us their computers are down. The employees were rude, the manager seemed to take pleasure in the fact that he was screwing us over. Avoid this one and go somewhere nicer!

Downgrade to two stars. Rented a truck for the fourth time recently from these folks. Declined the «optional» $ 10 insurance charge, and was informed that I either had to purchase it or give them my personal insurance info. This is something new. Maybe they’re trying to generate more cash, but it won’t be from me anymore. I was also considering renting a storage unit, but now I may have to go elsewhere.

So I was moving from Reno, Nevada to the Houston area. Moving from a 3000 sqft home to a 2×2 in Webster, TX. So I knew I would need storage when I arrived so I called Uhaul on Galveston which is near where we would be renting. I made a reservation over the phone, gave my CC# and that was that. So 3 weeks before I moved I was in town to sign the lease, get the kids in school etc. I went by Uhaul to confirm the reservation but no reservation was found. The reservation number that I has was someone else’s in their system. So while I was in person I made a reservation in person, gave them my CC# again in person and checked out the 10×10 space in person. Did I mention I was in person. The space was quoted to me $ 89.00 per month and no charge for insurance since I had renters insurance that covered my property stored off site.
So now it’s January 28^th and I fly into Houston and my moving truck is 1 day behind me. I go over to Uhaul to sign everything and pay and they do not have my freakin reservation. I give them the print out they gave me to confirm the reservation but that reservation number was someone else’s.
Here is where things get F*&% up. They can still honor my reservation but the unit will now be $ 109 a month. WTF are you kidding me. Uh no… that is not the business.
So I went down the street to Uncle Bob’s storage and they had a 10×20 for $ 99 a month and the first 2 months free. So I paid $ 99 for Feb, March & April.
You can haul all you want but I’m hanging out with uncle Bob.
I call BullSh%& on Uhaul Moving & Storage Clear Lake.