Torrid

Usually have really good service here but today while shopping with my 3 year old they wouldn’t let her use the bathroom — we had to go next door to Joanne’s and while we were running to the back of the store she had an accident… When you got to go you got to go. We didn’t go back because I was already irritated that one of the ladies working

my first visit to this location. I received a warm welcome from Kirsten upon entering the store & was made aware of the current sale of the day. Jen was awesome, very helpful, and quite attentive. Jen also went above & beyond in helping another customer place an in-​store, online order (yes, I noticed). Thanks to you guys and your exceptional customer service, I found everything I needed.

After a huge ordeal at Forever 21, I had given up searching for a wedding dress that fit me. My Fiancé’ saw this place while I was in Joanns and prompty forced me into the store.
I was still kinda bummed about not being able to find anything to fit me in my price range and then we saw it — THE DRESS. I picked my size and promptly was assisted to a dressing room. The girl who helped us, Alex, was so genuinely plesant (?) and helpful. She had zero idea of the nightmare we had at Forever 21 or that we were buying the dress for my wedding until we were about to leave, so to feel so valued as a consumer meant a LOT. We were dumb and left without buying the dress that day, intending on coming back with my Mother later.
We went back the next day and my size was already gone! Not an issue, great customer service located one in a different store and held it until we arrived later that day and we even picked up two other dresses for the price of one thanks to their clearence sale!
I will now be a loyal customer to this company until they give me reason not to. The service at both locations was amazing. The clothes were more than Forever 21, but the fit and attitude are worth the extra cash hands down. I now have a second clothing store to shop at besides Lane Bryant now, Thank You.