After spending an enormous amount of time researching mattresses, and shopping a few different places, we ended up at Bed Pros. We were helped by John who spent a lot of his time answering any question I could possibly think of. He was patient and informative and even helped keep my 2 kids busy and entertained so we could make an informed decision. I was impressed with the professionalism and knowledge and would recommend them to anyone looking for a new mattress and not sure exactly what you want. We got a great deal on a latex mattress and are super happy with the price and 20 year warranty. We were offered next day delivery which is also free. Great price and fantastic service. Highly recommend!!! *****
Christiane D.
Évaluation du lieu : 1 Wesley Chapel, FL
STAYAWAY John is a complete and total liar. Everyword coming from them is a joke. From purchase to customer service Go ANYWHEREELSENOTHERE !!! After spending $ 4,800.00 in this store and the way we were treated is unbelievable. First, everything we were told and promised from delivery date to customer service was a lie! Every excuse you can imagine! I did realize there are no returns what I did not realize was the complete and total lack of concern and rudeness on John’s behalf only stands to reason that he has done this before. So for my other bedrooms I went down the street to the competition and got a better deal, the customer service is far superior and they actually kept their word on everything. Bed Pro wake up, if this is what you employ and allow you will NOT have a business! By the way I went direct to Serta and problem solved with the help of the competition! That is why I was very comfortable with spending several thousand more with them. By the way the competition is the way to go!!! STAYAWAY unless you like being insulted by a complete jackass who will figure out sooner than later where salesman like him wind up!
James D.
Évaluation du lieu : 5 Plant City, FL
This place has amazing deals! No need to look anywhere else but bed pros! Not only did I get a great price, but also great customer service. Their Sales Rep, Scott answered all of my questions and helped me figure out the best option for my sleep style .I’ll definitely will share Scott contact info with my family and friends when they need a new mattress.
Rachel M.
Évaluation du lieu : 4 Tampa, FL
After going to a few mattress stores in the area, I decided to purchase my king size mattress from Bed Pros. There are 3 mattress stores right down the street from each other, but without a doubt Bed Pros had the best deal. Our salesman Scott was very helpful. We walked in, and at first, I was not sure how helpful he would be. I guess because he was so easy going, and i was expecting someone who would be a hard core sales person selling you on their smooth worded sales pitch. He was not like that. He was very natural, and you could tell he still knew the best about mattresses. He gave us suggestions on what beds to try depending on what we liked. It was nice and easy, no stress. The last time I bought a mattress I remembered feeling like I was in a car dealership. This was not the case whatsoever. We purchased an amazing King size I-comfort savant mattress, that included pillows, frame, nice new box mattresses(2 twins), free delivery and set up. The delivery was set up between 9 – 2. That was the only blah part. I ended up waiting until well after 4pm to get the bed. I could have done other stuff until they called, but I did not. The area where I live is brand new so I understand they could not find it, so there was a delay. If you plan on getting a mattress, just make sure you free enough time in your schedule. That is definitely hard when it comes to work hours, but I was off of work. All in all, I am very happy with the service I received from Bed Pros, the delivery men who delivered my bed where very comfortable with bringing my mattresses up. I already had a concern that it would not fit due to my entrance of my stairs, but they did a great job. The price and inclusions were the best in the area from the mattress stores I checked out all in the same area.