Old Navy At the Grove

They are located in the GROVE mall towards the back. You can hit this and TJ Maxx back to back.
This old navy is usually a stocked. The service is friendly but the lines are usually long! The clearance section is always great but there is not much items there.

Everytime I come here, I am always at the point where I miss Old Navy. But when I go in, I do not really get to find what I am looking for. My last visit to Old Navy was to find a present for a darling baby. I really thought this would be a place, but they had an incredibly limited selection of baby outfits.
I checked out their clearance sections. The baby clothes clearance is in the back back. Women’s clearance is also by the back, and also by the fitting room, and men’s clearance is in the front middle area by the men’s clothes. Nothing interested me.
The problem with me is that when keep looking and looking, clothes start jumping ar me. I try some stuff on and end up getting a few things.
This old navy is just okay to me. The displays aren’t super fun and vibrant like other stores. It’s a smaller size store too. It’s a fairly newer store so maybe that’s why they are limited with merchandise.
The good thing is that I could always bring my small dog in the cart with no problem. I love The Grove where it is located for that matter, and Wesley Chapel.

I hate that I have to give even one star. Went in within an hour of the store opening for a 1 day sale, advertised nation wide and by signs as we entered the store. Upon arrival we could not find the Men’s sale items, so we asked the sales associate, who told us they were not participating. We asked for the store manager, who told us they did not order any of the sale items and would not be offering any substitutions. Classic switch and bait just to get you in, not that we expect t have a bunch of every size, but they were offering none. No reason to go back, not bad customer service, they offer no customer service

Their staff has very poor manners. They don’t really greet you unless you are in less than 2 feet away and they have no choice but to make eye-​contact. Like everyone else, I look for deals and normally I don’t even check that I get cashed out properly as I am trusting the system will do its’ job. In this particular occasion I saw a deal of 2 for $ 12. I asked the cashier if the items had rung up and she said yes. As soon as I get to my car I noticed that I was charged $ 7.49 each. Mind you, I had an 8 month old with me, so I go back inside (which I rarely do just because of the aggravation) and the line was super long (not their fault, I know, however they only had 2 check out associates) So, I get my turn and explain my situation, the checkout person two ways their manager and she radios back that if that’s what the computer said, there was nothing she can do, because the sale was now over. I walked over and showed her that it was not a SALE item, it was a regular item that gave you a discount if you bought two, she still stood her ground and said that he sale was over. Even if it would’ve been a «sale» they should’ve honored it. but it wasn’t. Haven’t been back since, not planning a trip any time soon either!

Typical Old Navy., nothing special or unique EXCEPT the service. I have always received top notch help from employees. Very friendly, and knowledgeable.
Lines do get out of control and very very long, but that’s to be expected at the only Old Navy in our area.

Your typical Old Navy, but located in a strip mall (The Grove) rather than a shopping mall. They are right next to Toys R Us, with their own separate entrance. I love that they have shopping carts. The store is medium sized, with dressing rooms in the middle. Everything is arranged neatly, with sections for men, women, active, toddler boy/​girl, boy, and girl. Employees are friendly, but sometimes hard to locate if you need help finding something while shopping. At times, their lines can be rather long, but they usually move quickly. I also wish their clearance and markdowns were located in the same spot, rather than on random racks throughout the store. It also seems like they run out of certain sizes fairly quickly.