Charcoal Grill

Nice atmosphere. Good food. Decent portions. Friendly staff! A little bit of a wait… but worth it.

Have heard good things about this location and can say it didn’t live up to expectations. Relatively comfortable atmosphere and plenty of tv’s if your there to watch the game while sitting at the bar.
My kids ordered burgers. They were a good size solid burger. I tried a bite and thought the flavor was rather bland. My daughter ordered waffle fries with hers but received onion strings. The waitress did offer to bring the fries, my daughter declined.
I had the Thursday barbecue buffet. Again I found the flavor in the meats to be mass produced blandness.
Service was rather slow for us and even more so for a table sitting near us where we saw one of them actually get up to complain. We could hear the host apologize saying they were busy. (It wasn’t that busy).
I have also heard good things about the Sunday brunch. For my dining dollars, I’m a little leary about giving it a second chance.

Never had a bad meal here. Usually get the filet and it’s always cooked to perfection. Staff is attentive and friendly. The only thing that annoys me is that cinnamon butter with the bread they bring… always make a point to ask for regular butter, but other than that it’s perfect.

The food is … Okay. It’s not amazing. For $ 25 I could of gotten better at other places. The waffle fries were bland, but crunchy. I would expect some kind of seasoning salt, but they were just lightly salted. Which I suppose is okay.
I got the French dip (no onion or mushrooms). The bread was very boring. The au jus was actually very tasty, though. The roast beef was pretty bland, too. The dip made up for that.
My wife got the Brooklyn, medium. They over cooked it to well done. Which is pretty much what everyone does at places like this, so it’s not unexpected. She though the taste of it was «okay», explaining that the burger was drenched in dressing. Suggestion maybe it would be better put on the side.
Anyways, the establishment was very clean, and the staff was friendly. I probably won’t be returning on my own volition, but if someone wanted to do lunch here, I’d probably be okay with that.
2.5 stars for the food
2 stars on price
4 stars for cleanliness
4 stars for the staff
Overall, 3 stars.

Buffalo chicken sandwich is fantastic! They make their buffalo sauce in house. Ranch sauce was YUMMY. Having a fixins bar is great too. You can add/​take all you want. Lots of TVs to watch.

Just an overall odd experience. Hostesses were not friendly. Server was rude and told us that we were her last table. Food was just okay, burnt in some places. Overall, I would skip this restaurant and head to a different place to eat in West Bend.

Good pub food but slow service

Not great.
We went to Charcoal Grill for the Sunday brunch, and I was really disappointed.
The staff was great. We sat at the bar, and the bartender was super nice and helpful and made a great momosa.
The food itself was very iffy. The waffles were great, egg benedict was cold and clammy (and they had just brought out a new batch), pancakes weren’t good, Chef’s choice potatoes were good, eggs were probably the best buffet eggs I’ve ever had.
It was a pretty typical buffet. Just be prepared to not like half the things you try… good thing there is a large variety.

I’m glad to see the place opened up again. That said, they need to fire the cook that was working tonight. All of our meat was WAY overcooked, and our waffle fries were like rubber. They weren’t busy either.
On the other hand, our waitress was very sweet and great at her job. The menu is terrific and the prices are fair. The manager happily took care of us.
I will be going back to give them another shot. But if the food is consistently prepared that haphazardly, the store will fail again, which makes me sad.

Apparently this restaurant used to be a Charcoal Grill that closed, then was another restaurant for a short while, and is now a Charcoal Grill again. I’m glad to see that when the Charcoal Grill moved back in, they completely remodeled the place as the last restaurant was lacking any kind of ambiance. As mentioned by the previous reviewer, the restaurant has a nice outdoor/​wildlife theme that is very appropriate for the customers in the area (and especially since the restaurant is just north of Cabella’s in Richfield).
I’ve been to the Charcoal Grill twice since they’ve reopened and have been very pleased both times. There was no wait to get a seat as I don’t think people in the area know it exists yet… but once they do, I predict it’s going to be busy. The wait staff was very friendly from the time I was greeted at the door until I was waved good-​bye.
The gourmet burgers seem to be one of the restaurants specialties. I got tired of burgers many years ago and won’t normally order one unless it’s got a lot of toppings and promises to be messy. There were several burgers on the menu that looked appealing to me and of the several I either ordered or sampled from friends I was with, the burgers are very good. There is also a «topping bar» (looks like a mini salad bar) for adding even more toppings on your burger than what it already comes with.
I also tried their vegetable pizza on my last visit. It was OK, but nothing to write home about. I’ll admit that I’m a bit of a «pizza snob», so if a pizza doesn’t look or taste any different than something I could get just about anywhere else, it doesn’t impress me. (Uno’s is my reference standard for good pizza, btw.)
Pizza aside, one probably shouldn’t be going to a restaurant named «Charcoal Grill» for pizza anyway. My overall experiences were very good and the Charcoal Grill is definitely on my short-​list of restaurants to eat at in the West Bend area.

Awesome food. great prices… excellent service! I love the northwoods theme throughout the restaurant. Keep up the good work!

We came on a Tuesday night at 5:00pm. We made reservations and they asked if we wanted a booth or a table and I said table. However, I did not specify near the burger bar so they put us in the bar area on HIGH stools. I am only five feet tall and my mother is over 80 years old… not a good idea. We asked the waitress, Andrea? if we could move to the dining room by the burger bar but it was full with two big parties. Oh well, we managed and our waitress even offered to get things from the burger bar for us! All was good! It was my nephews 18^th birthday and they treated him well and sang to him, too! :) The food was yummy and the service was great! Just maybe need more tables in dining area with normal chairs and large parties? Great staff!

I found it odd that Charcoal Grill would come back in the same location, considering it went out of business years earlier. However, the revamped restaurant. The burgers were great and the service was very attentive.

Just opened this week. I had the Charcoal Melt. Fantastic burger. Ordered medium and delivered to my expectations. Visiting the area and will definitely be on my list of favorite restaurants in the West Bend area.