Dougherty Automotive Services

Wouldn’t trust my V70R to anyone else. These guys diagnosed issues with the front shocks that the main dealer didn’t find and have had my business ever since. Very fair, honest, friendly and engaging. I ran into a known issue with the V70R where the brakes squeal — Dougherty worked beyond reasonable expectation to resolve an issue which has tested Volvo specialists everywhere, investing parts and labor into making me a happy customer — which I am.

I’ve been using Dougherty to service high end European machinery since the 90’s. They have always done an excellent job and I trust their work completely. Much more than basic mechanical service is available at this shop, they have artisan fabricators and specialists who know what is really going on with a vehicle. I cannot recommend them more highly if you want the job done right.

These guys are experts at what they do. Bear in mind, they are fixing a variety of European cars and are often maintaining cars so people can keep them for upwards of 200,000 miles. They have exceptional diagnostic capabilities and are honest to a fault. I am saddened to read the few negative reviews posted, because their description could not be further from my 50+ visits I’ve had to this shop over the years. They have fixed my car on a Sunday even though they were closed. They have always gone above and beyond to make sure I get good value. The dealerships seem to employ only «parts changers» but these guys are top notch mechanics. Bear in mind, they service the racing community, who demand the highest quality repairs, since their next breath may depend upon it.
I had an incident years ago where they gave me a probable diagnoses. They told me up front that the particular repair MAY fix my problem, but their may be other underlying issues. They replaced the part, it didn’t fix the problem and they removed the part, refunded my money and went on to repair the car to perfection. ANY dealership would have told me I needed both parts. They spent more time to undo the work and make sure I got good value and exceptional repair. This is a gift in my eyes.
The very best physicians will recommend the least invasive treatment as a first option, knowing that they may have to go deeper. These guys are the neurosurgeons of the European car community. We trust all our vehicles to their capable hands and have never been disappointed. From a Honda to Porsche, these guys are top of their game.

I initially went to Dougherty Automotive because I read on-​line that they were great at fixing foreign cars like Volvo’s (which is what I drive) and, I had been having some difficulty with my vehicle periodically shutting off. My first visit there was promising enough. They seemed knowledgeable and were very pleasant to work with.
After the first checkup they recommended that I have some spark plugs end relays changed with the promise that this would fix the problem of my car cutting off on me. I agreed to have the work done only, to find that my car problems went from bad to worse. After spending a considerable amount of money ($ 570 dollar — almost $ 600). I still had a broken a car and, they wanted me to put more money into it! Frustrated with the whole «guessing» process I asked for my money back as the work that they said would fix my car did absolutely NOTHING! At one point I was told that I could get my money back if they put back the old parts (they had removed) back into my car — WHAT?!! I was then told that I could not get my money back because they stood my their diagnosis of the problem and, that what they replaced in the car would have to be taken care of eventually!
My major complaint with this auto service is the lack of integrity and customer satisfaction. It was not about whether they stood by their work or diagnosis. The fact was they had done work on my car that promised to resolve a very dangerous problem (If you ever had your car shut down on you while driving… you will understand!) and when said work did not resolve the matter, their response to me was A) put more money into to having them «try» something else or B) leave with no sort of financial return for my troubles! This is not how a place should EVER conduct business!
I wish my experience here was better but, unfortunately it was NOT! If customer satisfaction is what you are looking for this is not the place!

I’ve only had good experiences at Dougherty. They do a pretty good job on my VW and they charge less than the dealership.