Doctors Care – West Columbia

Sends a bill 5 months in the past for what was asked upfront before we could leave. Dr was a bit slow about 1 patient/​hour

Bottom line — Would only recommend Doctor’s Care as an absolute last resort.
I was between primary care physicians and had a prescription that ran out. Scheduled an appointment with this office to get it rewritten in the mean time. Arrived on time for my appointment. I also downloaded my new patient paperwork from their website the night before, completed it, and brought it with me to expedite my visit.
After giving my ID and insurance card to the receptionist she began to verify my information using the speakerphone for all of the waiting room to hear. I’m not sure how this follows any standard «patient privacy» guidelines.
During my visit, 5 walk-​in patients (without appointments) including two who arrived after I did were seen before me. I wasn’t even taken into an exam room until almost 1.5 hours after my initial appointment time.
And when I was there was still a sick patient in the room I was escorted to which resulted in a hasty and not thorough turnover of the exam room.
The nurse practitioner was good, listened, but didn’t write the prescription the way we discussed.

I felt welcomed by the friendly and caring young lady at the front desk. The clinic was very clean and the doctor was very knowledgeable and spent an acceptable amount of time with us.
I was also delighted to get a flu shot for only $ 15! All I had to do was visit their Facebook page and bring in my coupon. What a bargain.
I highly recommend this medical facility and will definitely return!

I was expecting to be disappointed with the service, but it was actually really great! I chose this location because it opened at 8 AM and I was hoping to reduce the time I’d be away from work. I spent the day before calling various internal medicine offices in town, only for all of them to tell me they weren’t accepting new patients. I was about to give up in frustration, but remembered there were urgent care places on my way to work.
I got there before they opened, again hoping to reduce my wait time. This seemed to be the key. The staff let me in early, I filled out my new patient paperwork and was the first one called. (There was only one other patient in the waiting room at the time. And only one more when I left.)
The staff was friendly, sympathetic, professional and pleasant. I felt that they listened to me and took my care seriously. I didn’t get the diagnosis I was hoping for, but they were able to eliminate others I was worried about. They sent me out the door an hour later with a doctor’s note, written visit summary (loved this!) and told me they’d call in a few days to check on me. They also said if I felt any worse or needed anything to give them a call or come back in. I highly recommend this location!

I don’t recommend any doctors care after my first and probably last visit. In short: no one greeted me, waited over an hour in an almost empty waiting room, nurses gathering at reception area talking smack about coworkers, Dr belittling me and not giving me clear answers to my questions, getting unnecessary tests done (they said I could refuse them, but they didn’t tell me what tests they were running!), nurse severely bruised me due to inexperience, and I still have no idea what’s wrong with me. I filed a complaint with the company and the person was very nice as I detailed my experience. I asked for a refund for three of the tests, explaining that had I known those were the tests they were doing I would have refused them. I said if I couldn’t get a refund, I’d gladly come back if they could give me a discount to make up for those unneeded services. Obviously I haven’t heard back, or I wouldn’t be writing this review. Companies like this don’t really want to help you, they just want to take advantage of you, namely uninsured individuals. I’ll never go back, unless they give me a discount for a future visit. Even then, I would only go back that one time. I genuinely hope companies like this go out of business because this type of service is unfair and overpriced.