Express Cleaners

Just picked up my dress pants and they are ruined! My brand new pants that needed to be hemmed came back ruined from this place. Try speaking to the manager and he’s not available.

Total NIGHTMARE. Stay away!!! Horribleness to say the least. I took my WEDDING dress and the burnt it and made hand sewn crystals fall off. After noticing the damages, I told the clueless girl that handles the desk. She told me to come back to speak to the owner and of course he was only available during weird hours. When he saw me he was so nonchalant about it. He didn’t seem sorry at all. All he said was «these things happen». I was like are you kidding me?! Don’t be a dummy and read this Unilocal before coming. I came because it’s close to home and my brother use to come here. I didn’t bother to check Unilocal.If I would have, I would’ve never came.

This place is AWESOME! I had to get a shirt pressed right away and the man at the counter (the owner I’m assuming) told me it was a bit late in the day but would get it done. He asked me to have a seat while they pressed it. I will definitely come back. Thank you so much for helping me out in a pinch!

This places loses so many clothes and/​or gives you someone else’s. My friend kept telling my she had got the wrong pants or something was missing but didn’t believe it until it happened to me. I took in linen pants for a cruise only to find out on the cruise they were not mine. I went in immediately when I returned and they kept the pants. I would check in periodically and spoke to the owner about it and nothing. I finally went in yesterday and their excuse was the person who has my pants hasn’t come back. Really? Instead if trying to remedy the situation I get that lame excuse! DO NOT USE this cleaners! They will lose your clothes. If I could give a zero star rating I would.

1 Star due to lack of option for no stars. Didn’t have my suit ready, even though I came in a day after it was ready. I had some alterations done and it was still at the tailors. He asked if I could wait 15 minutes while he picks it up. I decided not to wait and asked for my ticket back and I’ll come back in 15 minutes. He then said since I was coming back, I should come back at 3pm. WTF, you were just going out to get it in 15 minutes all of a sudden I should come back 3 hours later! A bunch of POS’s. Don’t come here.

Again I find myself wishing I could give Zero stars! Horrible customer service and horrible service period! I took two of my husbands uniform shirts and two of his suits on a Friday. They guaranteed it would be ready the following day at 3:30. When we came in all we got were excuses as to why only one suit was ready. I understand people get busy but don’t guarantee it then! So I go back Monday and the suit was «sent somewhere else» what the heck! Without our knowledge. And was STILL not ready! Then to top it off the creases on his uniform suit were off about ½ inch which is incredibly noticeable. They had the nerve to say the shirt itself was defective! Really?! So I had them measure it and needless to say the shirt was not defective. AND they still wanted me to pay for a crappy job! I WILL NEVER GO HERE AGAIN AND NEITHER SHOULD YOU! You have been warned.
I had been there a couple of times before and saw other people yelling at them for their crappy job. But decided to give them the benefit of the doubt. I should have taken my things and ran!

One star is too much to give this business. They have terrible customer service. Lack of knowledge! I took in a purse to have it cleaned the material isn’t too difficult to clean given the fact that the canvas was pretreated. When I arrived to drop off my purse I was guaranteed by Josh the so called manager/​owner that he would be able to clean my purse. When I arrived to pick it up my canvas purse was ruined! It’s not an over expensive purse but it was still over 100 dollars. I received nothing but sarcastic remarks about my non costly purse and that he never guaranteed that my purse wouldn’t be damaged. I wouldn’t have left my purse had I known it would be returned to me in such horrible conditions. They are overpriced and don’t know what they are doing. Terrible service!