Firestone Complete Auto Care

I rate this business with zero stars. I had come here to purchase two new tires and wanted the cheapest tires they had. The employee said we only have these two tires in stock for your car and they were expensive. I noticed on the monitor that their were 2 in stock at a cheaper price and pointed it out to him. He said oh ya you’re right, my bad and sold them to me. Every time I come here. They are always trying to sell me extra services I don’t need on my 2014 Accord. Also, the several times I’ve been here. They took a few hours and many times their mechanics are just standing around or at lunch. No sense of urgency or consideration for customers waiting in the lobby area. With that said, I’ll be closing my CFNA credit card account, not coming back here and highly recommend everyone not to come here. Especially, with the pending investigation of fraud throughout all the Firestone stores.

These guys are nice enough and have great customer relations but they are super careless. I had them do an alignment and check my brakes which was great. But less than a week later and now I am missing the cover to my BBS rims on my BMW. Extremely poor attention to detail.

The best customer service of any automobile repair shop Period!!! You need not look any further, if your looking for honesty, reliability, excellent communication, and great customer Service.
Bryce was the rep who was helping me out with my car as I brought it in for a wheel alignment. Bryce encouraged me to get the $ 20 diagnostic check. I agreed. I dropped my car off bc they were pretty slammed on a Saturday. He called me later on to let me know of the findings and explained to me in great detail all the things wrong with my car and the things that needed to get fixed before the wheel alignment can be done. They are a little more expensive but I know I’m getting quality and guaranteed work, and the trade off is worth it.

I don’t know anything about anything when it comes to cars and I freak out at the slightest car issue. Came here because my tire pressure light wouldn’t turn off and was helped immediately walking through the door! Bryce, you’re customer service is so awesome! Not only was I helped I was educated on tires and their air pressure and I appreciate that! Was in and out in 30 minutes just like Bryce quoted me and everything was free of charge. I recommend this place this place and though I hope to not be back soon (since that’ll mean I have an issue with my tires!) I will be back if something does arise.

I had been driving my truck with a shimmy and shake in the front end at 60 – 70 mphs. I had a front end alignment, tie rods replaced, and shocks replaced a few months ago. It still was doing the shake. I stopped into Firestone and talked to Richard Lopez Jr. He recommended a tire balance, rotation and alignment check. Come to find out, several tires were way out of balance. This solved my issues and my truck is riding smooth as glass now. Thanks to Richard and the techs at this store.

I did not get my vehicle fixed. 3 trips later. And I ended up with a check engine light and my initial problem persists.
The crew treats you good. But in my opinion, their mechanics do not seem knowledgeable.

I have been purchasing my run flat tires here for the last few years, and just purchased four run flat tires a month or so ago. I needed a new set of tires ASAP. I called and spoke with the manager. He was able to find me a newer style of run flat tires that would last more miles than the ones I normally get, and for less that I would normally pay. Since I was going out of town, I needed the tires the next day, and wouldn’t be able to drop off my car until 5pm. He arranged for the tires to be delivered to the shop, and told me backing my car there at 5pm would not be a problem. I dropped the car off the next day, had dinner across the street, and my the time I was back from dinner my car was done.
I couldn’t be more happier with their service, and will continue to be a loyal customer.
Thank you to the manager and the team for getting the job done! You guys are awesome!

I came into this Firestone to do my yearly car inspection for über, as it is one of very few places that does this in the area. I had called earlier in the week, at maybe noon or 1pm on a monday, and the person who answered the phone said it was going to be a 2 – 3 hour wait, so I was dreading coming in. When I finally came in a few days later at around 3 or 4 pm, I was impressed with the experience I ended up having here.
My car ended up failing the inspection because of issues with my tires. When they told me that, my stomach sank and I immediately became extremely stressed out. He was explaining numbers to me and I wasn’t even hearing it, I was just thinking I can’t afford any of this…
So I declined and told them I can’t afford it right now.
Richard, who was working in customer service, started talking to me about their in-​house financing and how we could check for approval in less than 5 minutes. So we did, and I got approved for a 6 month interest free credit program with no money down, and he said they could switch out my tires and fix the alignment in about an hour, so I went with it.
It took maybe an hour and a half, but I am so relieved that Firestone was able to not only get me passed for my über inspection but help me get my car back to safety without having to cough up a chunk of money on the spot. In fact, I paid nothing on the spot. They took me from stressed to relieved in a short matter of time. Richard was so helpful and he is great at what he does!

Excellent Service. I walked in early morning talked to Jodie, dropped of my truck. Later on came in to pick up my truck and was helped by Richard Lopez, Very helpful and gave a thorough explanation of services done. I recommend Richard for great automotive service.

Worst day ever!!!
Got there at 10:30 am
Didn’t check my car until 4 pm
Diagnosed and bad water pump
$ 800 Benjamin’s did I pay that hell no.
Called Toyota dealer boom they did it for half the price.
Firestones customer service lied about the hours of labor and the price of the water pump.
I would rate this place lower but there’s nothing less than 1 star. The only plus was the manager was coo and let me use his iPhone charger lol.

Second time here and it’s a great one! Richard Lopez is the gentleman that is helping me, he is consistent and very helpful.

I’ve been going here for years now, I have the lifetime alignment for my vehicle, a 98 Ford Explorer 4×4, they’ve always done good work and helped me out whenever I have an issue. They’re usually pretty quick, especially if you have an appointment. The Firestone destination tires (LE and AT) have both exceeded my expectations!

I don’t go here for anything else but the lifetime alignment. Totally worth it in my eyes. Robert, the service associate, was totally cool when I went in today. I asked how long is the wait to inspect my alignment, and he replied that it will take about 2.5−3 hours because of the customers that arrived prior to me. But he offered to check if there are any appointments are available. Lucky me, he had an appointment at 2pm, 4-​hours later. That worked perfect with my schedule. I went to take care of stuff and came back at 1:40pm. I went to the mall and 40-​minutes later, as I started to eat my lunch, I get the call that my car was done! The lady was very nice and said to take my time. Great service from start to end. Thank you Firestone for working with me and making the service work out for me!

First time in… I came in for a set of tires…
Called and Bryce checked stock and was able to acquire my tires from another location and set me up with an appointment for the next day…
Upon arrival I was immediately checked in by Robert… I asked for an estimated time of completion (11:30 AM — right before lunch) and was quoted with 90 minutes…
I left to get lunch and run some errands… both Robert and Bryce called me when my vehicle was ready… just about 90 minutes later!
Came in and Bryce explained my charges and we chatted about the area and a few other things and that was that! Great customer service especially if you consider the horrible customer service (or lack there of) I got from the Starbucks down the street during this time window!

Amazing customer service! Especially from Richard, he is an awesome employee and made me feel like I was talking to a friend. He kept me updated the whole time my car was in the shop and even tried looking for a coupon for me. I had an awesome experience and definitely will be coming back to this location. Great customer service really makes a difference. Thanks Richard :-)

Richard really took care of me, he was constantly updating me on my cars progress. He was very energetic and overall a really nice and caring person. The only negative thing was that they didnt have ESPN!!! Thanks Richard, I’ll make sure to be back if I need anything

Alice is OUTSTANDING! She continues to keep you «up-​to-​date» on vehicle progress & suggested repairs!
Alice is the epitome of a professional who provides great «customer service always» & The «Spirit of Cooperation» continually! Firestone should use Alice as their model for «Customer Service» & Cooperation!
If you follow the service recommendations you won’t get stuck!
Robert The Manager knows cars & is honest, ethical & sincere! I knew him @ Pasadena store prior to him taking over West Covina!
I have been a long time Firestone customer & they always have stood behind their work!

I HATE LIARS !!! If I can rate this lower than 1 star I would. Nobody here is honest. One guy by the name of Richard. tells me there is a chance and a good one that it would fix my issue. Then I told the another dude on the phone what my issue was. Robert I think was his name And he wanted to charge me 100 bucks to diagnose my car. All I need is a damn fuel injection system cleaning. Which was only 93 bucks. Which. Isn’t too bad at all. But this fool I spoke to was trying to force the diagnostic fee. And would not answer any of my questions, cut me off in mid sentence. That’s wrong. Then he tried to tell me «I’ve been in this field 18 years» blah blah. I don’t care how long you’ve been in the business. Don’t try to make me look like I don’t know what I’m talkin about. I know what I need and that’s all I want done.
Screw you all !
This place just screwed themselves out of my business.
I will never do any business with this place. I hope Firestone goes belly up in the worst way

This review is on the customer service i received from Chris.
Chris is an excellent customer service employee. He always explain things and tries not to over sell me on any products or services. He is straight with me without giving me any BS. I usually only go there on days that he’s working cause all the other employees will try to over sell me on something (which is something i’m sure they are told to do).
Good Job Chris!

Be expected to wait at least 3 hours, even if you made an appointment. the mall is within walking distance right across the parking lot, so if you need to go shopping or have a meal across the street at Panera, it would be good to go to Firestone for your oil changes! We didn’t get a free car wash, so I’m not sure if they’re still offering that with the oil change. I used a mobile coupon that took off $ 20, but it only works for the first 5 quarts and most cars need about 7 quarts, therefore hiking the price back up.
They weren’t able to turn off our engine light either, and we had to come back on another day. :(