Forever 21

Went with my friend to look for an outfit. There was an employee there which didn’t approach us to see if we needed help. We walked upstairs. There was no employees around to ask any questions about a shirt we were looking for. The girl that rang our items out was pretty nice.

the worse customer service! went in looking for a specific top I saw online and asked a associate for help she went to go check if they had any in stock and never returned back. I saw her doing something else instead of coming back and helping me out. never again am I asking someone for assistance at f21

i just tried calling three times to see if an item is in stock. Twice, I was put on hold and when they picked up either 11 – 17 minutes later they hung on me. The third time I called, I asked them to please not put me on hold and the customer service girl said, «Well you’re going to have to wait because the customers in the store are the ones taking up the register and we can’t have them hold because you’re interested in something, you can stop by or risk being hung on again, it’s up to you» I asked her for her name and she hung up. I typically spend 100 – 200 a month at this particular store and expected a tad more professionalism, but who the fuck am I kidding, nothing but high school drop outs with overly contoured faces work here so I can’t be that upset.
The only reason I shopped here in the past is because I live about one mile away but I rather get my items online than support this ghetto stores numbers.
If you look at every review below me 90% of them are negative, says ALOT. Hope they fire every cunt in this place. Send them back to Walmart.

Horrendous F21
Clothes in the window are NEVER in stock. You can try to search the entire store for those clothes, yet they’re nowhere to be found. The clothes racks are jumbled up. Especially, the sale racks. The workers are super lazy. Lately, I haven’t been acknowledged by a worker. All they do is wander aimlessly, slightly fingering some of the clothes or somewhere in the storage room. If you want quality clothes, just go to the local thrift shop, nicer staff and environment.

My problem with this F21 location is their phone service!!!
OH MY GOODNESS.
I have called them before and was on hold for about 20 minutes, but I just hung up and was a lot more understanding because it was during Black Friday. However, I called again during the week when I did not think they would be busy to ask if there was an item in stock and I WAS ON HOLD FOR 40 MINUTES. Thankfully, I was smarter this time and just put my phone on speaker so I could be studying in the mean time, but then someone hung up so that was pointless. So I called again and got put on hold for ANOTHER 20 minutes before I was hung up on again.
Needless to say, I do not recommend this location at all. Obviously does not care about their customers enough to at least pick up the phone to give them updates or anything like that.

This is probably the worst f21 i’ve ever been to. I noticed that they mainly carry seasons old clothing that they can’t seem to get rid of. Even though it has 2 stories, the clothing is all mixed up and the organization is terrible; there’s completely different styles on the same racks.
What really got me was how annoying the workers were. Each section I went to, I literally saw a pair of girls just chatting and absentmindedly looking at the clothes on the racks and not doing anything particularly beneficial.
These two workers were in my way of getting an item and when I clearly looked like I was heading there, they looked up at me and stopped talking for a bit and started chattering away.
Once I headed to the fitting room, there were three workers, a guy and two girls. One girl was taking another customer to a room and two of the workers were just standing there doing absolutely nothing and staring at who knows what but seemed to busy doing that to help me. Finally, one girl approached me and asked me how many items I had in my bag and I said I wasn’t sure so she put my bag on the rack and had me sort through which ones I wanted to bring in. From previous experiences at other f21’s, they do that for me by taking the items out and separating it between clothing types. Once I got out, I had items I didn’t want and the girls were chatting at the racks so I waited for them to acknowledge me and the same girl took the items from me and went back to chatting with the other worker without saying a word to me.
Honestly, the customer service here is just really terrible and I suggest that they hire workers that actually attend to customers. The only decent worker I encountered was the boy who rang me up.

I was in the store this time around for nearly 15 minutes before I was acknowledged. When someone finally cared to noticed, it was a gal who tried to hand me a mesh tote for my items with nothing to say.
The racks are disheveled and items are mixed in with an absence of purpose.
The selection of plus sized clothing is abysmal. There is a tiny area dedicated to larger sizes and it’s difficult to navigate through the clothing when clothing appears piled in.
Downstairs is a sectioned off explosion of random assortments with employees looking bewildered at people as they walk by.
There is simply not enough staff here who care about making customers feel welcomed or keeping a neat and organized store.

Worst parking structure. Barely any parking on weekends. I usually average 10 minutes to find parking.
This branch of forever21 is pretty big with 2 stories available. I thought that the first floor was pretty unorganized with different types of clothing smashed against each other in racks, making it hard to see which sizes are available.

Customer service is horrible. The Asian store manager Jolie was rude and asked ME why the tags, which were still on the article of clothing I was returning, «were on the clothes like that? »
I didn’t mind getting store credit, but she did not even want to do that to begin with.
I didn’t know part of being a consumer was to get interrogated while wanting to do a return. From now on I’ll go out of my way to go to any other Forever 21 location… that is, if I decide to continue shopping for their clothes.

Terrible customer service, I was on my phone and an employee walked up to me and rudely asked with attitude «are you being helped???» And I said thank you but I don’t need help, then she proceeded to look me up and down and said there are no photos allowed and I wasn’t even taking a picture?! Looked like a manager (I hope not) not to mention the store itself is an absolute mess.

Bought a sweater on 30% sale and tried to even exchange it a week later because it had a big hole. They did not have the same sweater so i got another sweater that was the exact same price. They made me get a refund of the original sweater and pay full price on the other sweater which is exactly the same price. They took away the 30% discount i got originally. Why punish me when the sweater was defective and im trying to do an even exchange for an item the exact same price… Assistant manager Jolene Wi and cashier Ivan did not seem to comprehend the unfairness of it all. There is a district manager you can complain to. You can get her number by calling the 888 forever 21 number. Employees at this store need attitude. adjustments. They made me feel like i was stealing something when i had the receipt in hand…

I wish they had more styles for men section. I would also like a larger portion of Forever 21 for men.
I saw a few styles I liked and there are a few items I would like to see on sale. i rarely look for pants and shirts, this store offers affordable pricing at times. I prefer the stuff thats on sale. They’ve gotten me to buy when sales are a plenty.
I check Forever 21 from time to time when we are at this mall.

This forever 21 is shit. The vibes here are ugly every time I go I have a worker giving me dirty looks or giving me attitude when I ask for something, and to top it off all them bitches are ugly and can’t dress if their life depended on it. GET YOUR STORE TOGETHER.

Customer service is horrible. I bought a jacket here, and I wanted to return it about 15 mins later because I came across a better deal in the mall. I got back in the long line to return it, then the lady said I can only exchange it or receive store credit. I showed her the receipt and pointed to the time it was purchased, which was 15 mins earlier. I asked ‘Is there anyway you can make an exception? Because I just bought this.’ She rudely responded, ‘No! I don’t know if you did something to it.’ I asked if I can speak to the manager, which she said was not present at the time. Then in the rudest tone of voice she says, ‘So are you exchanging or want store credit?’ I decided to keep it. She pretty much threw the jacket in the bag and shoved it to me.
Such a shame… because when I bought the jacket, the guy at the cash register was very friendly and had a positive attitude. The lady on the other hand, seems like shes mad at the world. Yes, the store was very busy (¹²⁄₂₃) 2 days before xmas. If the other workers can work in that environment with a smile then that lady should as well. I understand if I cant get cash back, but dont give me an attitude about it.

What a great place to find clothes and jewelry! Love the variety at reasonable prices. I give a 4 only because I wish they weren’t so trendy at times. Most of the time I can find just what I’m looking for!

I always come to this forever 21 because they have such good prices and good selection for plus size girls. I have never had bad customer service until yesterday ! I walked to the fitting room and stood there (the only one in line) and literally all 4 of the employees looked at me and then turned away and kept talking to each other. I felt like I was interrupting their time. Until finally a girl with red hair and tattoos came over (still didn’t greet me) and just walked towards me still laughing with her co workers and I said how many items I had (her job to ask). It was by far the worst experience I’ve ever had.
The only good customer service I received that day was from the cashier. she was friendly and greeted me.

I’m on a Forever 21 review roll, so why not keep it going?
Ok, the size of this store is impressive, and it looks pretty. The thing that bugs me about this location is the customer service and the clutter. I’ve called this location on numerous occasions and I’ll always get put on hold for at least 5+ min… and no one will pick up! I always have to hang up and call again. Then sometimes they don’t answer. And if they do answer, sometimes I get hung up on. Why do I call? Because this location is a mess. I can’t find anything here. It’s all over the place!
Here’s a friendly tip: If you have one or two items you want to check stock on, try to call (you might get lucky!) and ask for the manager… they will definitely help you, especially if you mention you’ve been on hold/​hung up on numerous times.

This Forever 21 location is rather on the smaller side, compared to the location in Arcadia at the Santa Anita Mall. I have never been to this location until a few days ago. I didn’t find what I was looking for on this visit, but still browsed around since I was there.
When I walked into the store I was greeted by an employee right away. But I just kind of felt strange for some reason because she didn’t really look like an employee. She looked like she was shopping for herself, lol. But I knew she was an employee because of the employee badge card thing she had around her neck and also a few shopping bags on her shoulders to give out if a customer wanted to put their items in while shopping. Since employees here dress pretty trendy, it is hard to distinguish who is an employee here and who isn’t it.
Anyways, just thought this location is just a-​ok and prefer to shop at the Arcadia one for more variety and larger clearance section.

Other than the fact that no one was around when I was in the men’s section or in the women’s section (they all seemed to only be at the checkout and dressing room areas), their men’s collection was almost nonexistent. For the women’s clothing, their collection looked smaller than the other Forever 21s I’ve been in. Try the Santa Anita shop or maybe the Brea/​Costa Mesa shop (if you want to go down that far)

Customer service is NONEXISTENT.
Called for a stock check and was immediately put on hold for over 6 minutes. Then called again with no answer.
I’m sure there are a ton of employees working the floor at such a huge store, so there’s really no excuse. Customer service should always come first.
This happened during opening hours too, which makes it even worse.
C’mon people!