Hertz Rent A Car

The car we rented was great, exactly what we expected and paid for… but I will never use the West Covina Hertz service again. They never showed for the prearranged pick up or apologized for the error. The staff was harried and rude. I was made late by having to arrange to pick up car myself and then had to wait 20 min to be waited on. The tags were expired and when we returned the car we informed them of the tag status, I was told they must have fallen off. Again no apology. I’m sorry we gave our business to Hertz. There see, saying sorry is not so hard !

Came here because AAA has a good discount. No customer service. Now I’m late for work because they didn’t keep their word. I’ll be going back to Enterprise.

Wow! I haven’t even rented the car yet but I just made a reservation online through AAA, and the price was good. I told my BF about the deal and he said this place sucks, they never have the cars available, they will offer an upgrade at the customers cost. So I decided to Unilocal for reviews… just like he said, almost every review was the same, horrible horrible horrible!
Cancelling my reservation right now!!!
* This has nothing to do with AAA, they are awesome!*

Facility could be improved in my opinion (defined parking areas, more space to rotate cars around, bigger and modern office, etc.), but the staff seemed to work with what they got to their best ability. Hats off to the staff and their experience with all the different types of rental situations that I witnessed when picking up and dropping off my car (leisure, insurance, business, etc.). Also, I want to thank the employee that insisted on dropping me off to my home after knowing that I didn’t have a ride home, despite my close proximity to this Hertz location and the workload present in the office. That seemed going above and beyond to me.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Booked a car online. Called to ask a question… The guy I talked to had no customer service skills. He mumbled some kind of unintelligible greeting, and then proceeded to make sure that I knew that I was wasting his time. He was unable to confirm that there would a car available for my reservation– my call to hertz was a complete waste of my time. Reservation cancelled.

I actually had a pretty good experience with them in this location. I booked my car rental a week in advanced for a road trip up north. When I picked up the car, it was a very fast process. The car was clean and in great condition. The price was very affordable for the four days that I rented the car. I paid a deposit and received it back the same day I dropped off the car. The drop off process was also fast although they were really busy. Make sure to drop off the car before the time it is due if you want to avoid extra fees. Overall it was a good experience, I will definitely rent a car here again.

If u need a car? Don’t go there. Super bad customer service, it is a good company, but this location? It is super bad. So just don’t go

Went here because I need a car for work since mine was in the shop. They were very disorganized and said different prices on the phone then when we were in person. Not a big deal, but when my mom and I got confused the guy helping us got super sassy and had quite an attitude. He gave me a car, not the cutest but I don’t care. The engine sounded horrible, almost like a lawnmower engine, there was almost no tread on the tires; which caused me to skid just getting on the freeway, and it just was in so many words, a piece of caca
They also charged me twice and had to call the bank to fix it cause the second charge turned out to be fraud.
Not the worst place to go, but customer service can be severely better

I had very a limited experience with them because my friend was the actually customer. I just came when my friend was returning the car. The car he got was pretty nice I just think the color was funny. I’m not a big fan of orange. The guy who checked the car when we returned it was nice.

This Hertz Location is so terrible! Bad customer service from Salesman to management. First of all I picked up the rental from the body shop down the st. and I received a downgraded version of my car filled with dirt and marijuana crumbs all over. I call my body shop rep and explain the situation and he gives me the Hertz location and info. Heather the manager here apologizes and says don’t worry come by we will swap out the car and upgrade you. «I’ll have one set aside for you today so you can pick up tomorrow. Ask for Patrick because I’ll be at school» I come here today and hi I’m here to see Patrick. No Patrick. No car set aside. Patrick comes 30 minutes later. I tell him hello Heather told me to come see you and he’s looking at me with the who the hell are you face. No car. No car available but minivans. Wasted 1 hour for nothing. So inconvenient, bad customer service and management.

So a month and a half ago, I had a fender bender and had to have my car in a body shop for repairs. Because this shop took longer than anticipated to have my car ready (they ordered the wrong part!), they arranged a car rental with Hertz for me. I usually use Enterprise and have nothing but raves for them, and I had a feeling from the moment I walked into Hertz it would be a different experience than Enterprise. And boy was I spot on. I figured all the details were worked out between Hertz and the body shop, but nope, they tried to get me to buy their insurance, which would have come out of my pocket, so I refused it. But these guys aren’t stupid; they have a sign that’s in plain sight but in small lettering except for the dollar charges for fuel. If one PREPAYS, he/​she is charged only $ 2.30/gal for fuel, but if one doesn’t, one pays $ 9.99/gal if one doesn’t return the car with a full tank, and of course, they don’t go out of their way to make sure their customers understand that deal. I’m an insanely busy grad student who had an important class the night my car was reported ready, so the body shop agreed to return the car for me. Unfortunately for me, I didn’t have the time to refuel the tank, but I figured Hertz would be similar to Enterprise; they have always charged me 20 – 30 cents less than the going rate at the pumps. Nope, I was hit with close to a $ 70 fuel charge! I’m pissed off at the body shop for not eating that cost (or at least half) since it was their fault I had to rent that car in the first place, but that’s another story. But Hertz is a horrible place with detestable practices, and somehow they are able to get away with it. Interestingly enough, I have never received a customer satisfaction survey… I wonder why?

This place was horrible!!! I will never go back. Honestly wish I didn’t have to give a star to do this review. They were so rude. I can’t even remember the guy’s name but he does not know how to talk to women. He gave such, attitude, wasn’t friendly, and acted like we were dumb. The cars had major damage and when given the rental it was beyond dirty. Stuff everywhere. Instead of taking it to get cleaned they told me to go take it and get it cleaned. No buddy that’s your job. They need to work on customer service and keeping their cars clean. I honestly wish I read reviews before I came here. Never again.

Horrible service… been waiting here for 20 minutes just to return a car and the employee looks at me and says «we will get to you right now. there’s only 2 of us» It’s not my fault you are short staffed. I think I will stick to Enterprise from now on

They gave me a car that needed service, and stated that I «should be fine»
I was driving to San Diego, not only did they make me late by not being prepared. They also wanted to CHARGE me for the upgrade because another car in my class was not available. Spoke to the manager and Im thankful he was there and thinking clearly. He reversed the ridiculous charge made my the other employee.

These jokers should be closed down. I have never experienced such a travesty. Here is how it went: Reserved car online. Showed up to pickup car. Car not ready. Agreed to come back in the AM to get car. Showed up at 9 am. No cars available. Nor will any car be available. Unapologetic, unprofessional etc… Didn’t even call to discuss reservation. Surprised that corporate allows this place to exist. Will contact corporate and let them know.

Horrible customer service. Don’t ever come here. I reserved a car and they didn’t have one for me.

So unprofessional on phone! 2 different guys answered the phone both told me to call back later that they were too busy to take my call. Cancelled my reservation, wont ever rent here!

I am never coming here again. State Farm referred me to this location so I had to come. First off they all just had attitudes. When they gave me my car It smelled like cigarettes and I am not a huge smoker they told me it would air out. And it smelled like that because it was sitting. I ran it awhile and it went away and when I got back in the car from the grocery store it smelled again.
I then called them to see if I can get another car and again the attitude came back and asked if I can come asap. I said yes after I pick up my goddaughter from school. He then told me that if I can come earlier it would be better for them.
Finally I came to switch my car they wanted to give
Me a lime green car for 2 weeks. I apologized and asked if I can get something less subtle. He then told me that it’s not like he is trying to sell the car to me. He finally came out after 20 mins to get me another car. I was so fed up at this time I grabbed it. When I was on the way home my goddaughter asked if she can have a cookie that’s on the floor. There was popcorn and cookie crumbles under the seats. Also some sticky stuff in the cup holders.

I came on a Friday first thing in the morning… No cars available. So I came on a Thursday afternoon… no cars again. Oh but wait. as I sit patiently. And another customer comes in to rent… Look, a return.
That return was just rented to that customer… Oh another customer… and another return… Um. That car and customer just drove off the premises.
Ok…I’m like the ONLY ONE in this small office. Do they not realize I’m still here???
Had I not already checked in online, I’d be outta here and off to Avis/​Budget on Citrus about a mile and a half away.
My business here is done.

The most horrible customer service ever. Enterprise by far exceeds their customer service skills. The guy with the toupee is the worst. His attitude sucks. Not sure who the owner of this facility is but you might want to come in with customer service training ASAP

Okay so I’m two for two on my reviews on finding shitty service. But I guess most people expect customer service to be on par and when’s it’s not you want your voice to be heard. We’ll hear me now people, stay away from this place. Walk, bike, skip or hitchhike back to the dealer instead of using this hertz.

Came to this location to help my grandmother get a car after an accident. They were very professional and attentive, even while being extremely busy. If you are ever in need of a car to rent, can’t me to this location and ask for Patrick, Derrick, Or Kevin … They Are fabulous ! Thank you again for the good service, we will be back!!!

If i could give this place less than a 1 star i would. So my mother had returned a car and was getting a ride home. On her ride home she said the driver was driving recklessly and almost caused two accidents!!! The first one was because he was trying to change the radio sation and my mother had to scream out «there is a car!» just to get him to stop! Once she got home she was so upset she was crying and then told me she hurt her back! Thats how bad he was driving. So i called to put in a complaint and they told me oh yeah they will call back… never got a call back! Service was horrible! Last time me or my mother rent from them!!!

Honestly I never had the worst customer service until I came to this horrible place!!! My boyfriend came here 7÷20÷15 he came home and I could tell he wasn’t happy with the service so he explain what had happen. He told me that hertz was suppose to pick him up from where he had left his car to get fix but it took them almost an hour to pick him up when he gets to the rental place the person that helped him was very rude and unprofessional he didn’t even walk with him to check if the car had any damage and then my boyfriend gets a 50 dollar charge and he doesn’t even know why cause the worker there didn’t even bother to explain! And he supposed to be professional Ha! My boyfriend explain to me that when he was driving to pick me up he noticed that the windshield was crack so when I got in the car and took a picture so they won’t say we did it. So today 7÷21÷15 I go with him this time and my boyfriend is explaining to the associate he had call and spoke to Kevin and told him that the car had a crack in the windshield. my boyfriend spoke to Kevin and Kevin told my boyfriend to bring the car back and that he was going to get a new car but when we got there he acted like he didn’t know what was going on.
I don’t remember the name of the main guy that helped us but I will get his name! As my boyfriend explain to him what was the issue with the car the worker kept smirking and rolling his eyes and he interrupted multiple times.
The manager was no help. We explain to him how his worker didn’t check the car and didn’t explain why my boyfriend was getting charge for. All he said was he’s a professional well let me break it to you he is not!!! And neither are u because this people are not train right nor have great customer service! I never been so mad and disappointed like this because I don’t get mad easily I’m always pretty Melo about things but this place was just horrible from the associates to the manager. I don’t know how this place is still running or still keep the people that are running this place if they don’t have any manners nor respect
When you run a business you want people to come back. You need to give good customer service and not make faces. Make sure the customer leaves happy and not mad. I’m sure all this people working here would like to get good customer service where ever they go right?! So make sure you all give it back !
Overall was horrible, Frustrating, time waisted, and a nightmare
I have so much more to say about this place.

Hertz is the worst! I usually rent from enterprise but gave them a try since they were the closest to me. Boy was that a big mistake. No customer service and all they do is try to upsell you. I had coupons that I tried to used but they just smirked and acted like I was being cheap. Why the hell do you advertise coupons then? Don’t even get me started with the car. Their policy specifically states no smoking in the car but there was a very noticable cigarette burn in the back seat, plus the car had stains and smelled of old nastiness — kind of like an old gym locker or mildewing sweat. Very poor quality of service and rentals. This place is a joke just like the employees that work there. Training courses should be offered here for common sense. Never coming back.

I have been calling to get a rate for a week now. I’ve called three times and have been told every time I call that someone would be returning my call. No one has ever returned my call. Luckily I found an awesome rate through Budget!

This place is horrible!!! Don’t come here !!! Service sucks !! I had to wait 2 hours for their mistakes !! They were completely rude

Avoid this place at all costs even if it means walking or taking the bus, I am serious.
Before you decide to book, look through all the one-​star reviews. This one location makes me done with all the other Hertz locations. Sometimes with Hertz and even Enterprise you get a hit or miss experience but this experience was so bad it makes the other bad Hertz and Enterprise look like a 5-​star resort.
The quantity and quality of cars here is just sad. This Hertz location looks like it had been hit by the great depression and all their cars came from the junkyard. You can rent a better car from Rent-​A-​Wreck.
I came here a few weeks ago and booked a two week reservation online which was seemless. Having not checked the review, I figured I cannot go wrong with a reputable place like Hertz. When I arrived at at opening, I was the only party in the receptionist area. For starters, the employees/​staff here are rude and amateur at best. They seem to all hate their jobs and will try to upwell you on everything. I mainly dealt with manager Patrick Utom. If you deny upgrading to a higher class or add insurance (they will use the lowest tactics to try to sell you coverage, pathetic) the staff here will also give snarky remarks in front of you to other employees because you denied upgrades and coverage and purposely take longer processing your paperwork.
Now onto the car, they only had one vehicle matching the criteria I reserved. This vehicle looked like it had just been driven off a cliff and back. The interior was 100% uncleaned. It had vomit and other stains all over the backseat, pet hair, and trash in the upholders. It also smelled like someone had smoked previously in this vehicle. The exterior looked sad too. This car was unwashed and every panel had damage on it, some major, some minor. Mechanically the car had a CEL (check engine light) and also a TPMS (tire pressure light). One of the tires had a gash in it as well. They said it was fine and drivable. Do they realize how massive of a liability this was?
I told them this car was unacceptable and I needed something else, conveniently they had nothing else and told me if I wanted to I can upgrade for more cost into the only other car they had. Otherwise they told me they’ll clear the CEL (that’s just hiding an issue) and I can bring it myself to the gas station to fill up air and they’ll wash the exterior only. Their definition of ‘washing’ was rinsing it with water. It took 2 minutes (no sarcasm) they didn’t even dry it and it looked the same as before. I unfortunately had to add air myself and pray for the best.
I dropped the car off at the carwash myself, paid to have the interior and exterior cleaned and for them to remove as much of the stains as possible as I wasn’t about to drive in this bio-​hazard as it would’ve been a miracle for these people to step up for their own customers.
In any case, shout out to the manager here Patrick Utom for making my experience amazingly terrible.

It hurts to go to this Hertz.
I’ve referred some of my friends to this place last year and usually wait in my vehicle, while they do the paperwork. Some of my friends have said that the service is crappy.
So this time I went inside with another friend because he wanted me to help him with his rental car. I started to ask questions and the guy behind the counter totally ignored anything I asked or said to him. In fact he wasn’t friendly at all to my friend who is renting a car or myself.
Also while we were waiting one guy was playing with his cell phone. Two other employees showed up and began to talk about a lady that had rented a truck and how mad she was and they just laughed about it. So unprofessional.
Most of these cars are 2013 or older. There were little dents on some of the cars. Worn out tires and scrapes and scratches. Check out the tires very carefully and walk the car looking for dents and scratches before you rent the vehicle.
Too bad because this place has potential. But it looks like no one cares at all. So I will not be sending any more friends over here after the way they treated us. Off to Enterprise where I have noticed that they care about their people.
Makes me wonder about all the 1 & 2 star reviews of this place.
And if you notice their responses back to you at the end of your reviews… are all the same. Well if they’re going to correct the situation why haven’t they done so??? There are years and years of one star reviews. Empty promises. End Result: NOTHING DONE!!! WHY???

I love hertz but dislike this location. Some of the worse horrible customer service I have experienced.
1. The person that was assisting me was unable to log into the computer. When he finally did he was unable to swipe my credit card. The other agent that used the credit card machine had no problems.
2. The agent that couldn’t get anything to work didn’t have a problem answering the phone and assisting guest while I stood around waiting.
3. Kept pressuring me to get insurance. I stated many times my AAA insurance will cover any damage to the car. Agent kept insisting I need insurance.
4. Decided to do the upgrade. Which was a major mistake. The car wasn’t ready. It still had to be cleaned. They also had the nerve to ask do you want us to clean it or is this OK. Seriously yes I want a dirty car. Once they say the car is ready I walk outside and notice the car is still wet. The guy says oh sorry we don’t have a drying system. Wow really.
5. The prices I am told and the prepay gas service was completely different. Maybe I should have recorded everything.
6. Since the system wasn’t working and the car had to be cleaned I wasted an entire hour. Little did I know that hour was counted against me cause the car had to be back by 2 when I didn’t leave the place till 3.
7. My friend went with me to drop off the car so I didn’t have to wait for a ride back. The parking lot was packed and she had nowhere to park and was yelled at by an agent. When she asked where she should park he said not here.
8. As I am leaving I am told about a survey. All the agents are like you liked the car right you should give us a good review. Seriously NO don’t do that.
My favorite part is when the agent tells me oh we have two altimas so we have a special. I can give it to you at a discount. My little cousin was like umm he could have said since you are a valued hertz gold member we can do this for you. It just sounds better. At least make you feel special.
Hopefully I can find another hertz location I like. I use to rent from a location that had one employee and she was amazing. Way better then all the agents that assisted me and she was much faster. I was in and out with no pressure to get things I didn’t need or want and car was always clean

I used to go to enterprise, but they didn’t have any cars I needed or wanted. So after waiting for a car for over an hour, I just decided to come to Hertz and I’m super happy that I did. They were super friendly and helpful, I waited probably 30 mins total but was overall happy with my service and the rental. This was the easiest rental experience I’ve ever had and I won’t be using any other company than Hertz. The staff was amazing — thank you! :))
+ they do take walk-​ins, but you should make a reservation just to be safe
+ courtesy of the staff
+ easy rental, they made sure I got what I wanted — even though I had to wait a little I was happy!
— the waiting room really needs to be updated, the seats are a bit dingy and dirty (but that’s not what I’m there for anyways, just needed a car for the weekend)