Neptune Society

I did sign up for a cremation package for myself. I decided to pre plan, so my family won’t have to be burdened with the arrangements. My consultant was very thorough with answering my questions and explaining the services offered. Some people may complain about the price of the package (s). But I feel, this is a matter of personal preference and budget. Being that their services meet my needs, I chose to buy a package. I had met with various other cremation companies prior to picking Neptune/​Trident. Their option fit the bill, since I opted for the no funeral or burial expense and do travel a lot. Since I am still alive, I cannot give testimony for how they handled my remains; etc. But will be asking my family to post a review to help people out. No matter who you decide to use, just be aware that doing nothing at all is not a good option.

Sorry the one person had such a negative experience, and feel for the person if they cannot get their address off the mailing list. But for me, I found the Society people to be very professional and Nydia was exceptionally helpful. I was also somewhat surprised to find out how they work with several cemeteries and that burial at sea is not the only option.

It’s not easy to make arrangements for a loved one but I’m so thankful for Nydia and Debbie’s personal attention we received. Nydia and Debbie took care of us from beginning to end and guided us through all the decisions we needed to makes. They didn’t forget any of the small details that needed to be taken care of and when we asked for their advice they gave the best recommendations.

This place is a joke. They’re rude, unprofessional, and lazy. I will not use this company and I’m making sure my mom gets a refund on her deposit. We will be looking somewhere else after what we had to deal with with our grandma. Awful service!

Avoid this company at all costs! I have asked them repeatedly to take me off their mailing list and they have refused. They continue to harass me with their advertising.

Can NOT say that we could recommend this company. My parents originally wanted this company due to they USE TO bury at sea, they DO NOT any more, strictly a cremation service. There was a terrible lack of communication and accountability between the chain of command and the service providers. First, the urn was delivered unexpectedly to us, and I wasn’t sure if another families member was inside or how I was supposed to take care of this. It was my responsibility to get it to the crematorium. Then they had the wrong doctor signing the death certificate and sat on this misinformation. Finally they filed the death certificate, but forgot to pay the city permit fee at that time, which caused me a weeks delay in being able to pick up the death certificates. They act as a franchise with no true accountability to the client, but they have time to answer incoming sales inquiry calls rather than calling back to the client who has paid and is having problems. If you don’t have the time and emotional strength to tell people how to do their job, find another service.
It took five weeks to get our love one back, be wary!