One West Bank

They do not have very many locations, and do not have any out of state, The GLENDORA branch employees are RUDE, SPECIALLY THE BIG TELLER…

The customer service and recognition is excellent. I have been in many times and have always been treated very well.

This is the worst bank that I ever seen and delt with, the people have their head so far up there ass they need glass belly buttons to be able to see, how is it that you have a bank draft deposited and when you come to get the money they don’t have enough money to give you

What a bunch of condescending smacktards after banking with them for 6 months and way too many charges and crappy service I’m going to Wescom or somebody who actually knows what customer service means do not bank here or at least this location absolute rude condescending staff not worth putting your money into.

This branch is absolutely the worst I have ever been to. I have banked with One West Bank for 12 years and today was the last time I would ever go here. I went in to cash two checks (a combined total of $ 216.05) and withdraw additional money from my account but was told it was not possible to cash the checks until they were cleared. I was in a bind and explained I needed the 200 to pay my rent and asked if there was anything they could do but the manager, who has even worse customer service, said no.
So I left saying I’d just go to the Glendora branch where people from the Covina branch relocated to, because I know they would do it for me, and I’ll never come here again. The teller then yelled after me «that’s fine!»
What a terrible group of people. Even if it is closer to you I’d suggest going to the Glendora branch where they treat people with respect.

I miss the Covina location on Second Avenue. I REALLY miss the Covina location on Second Avenue. Did I say that I miss the Covina location on Second Avenue???
The Covina location closed and customers were told to either go to this Eastland location or a Glendora location. None of the employees look familiar, nor do they have the customer service that I received in Covina. Last week I went in to cash a check (my mother and I have four accounts there) and the teller could not find me in the computer. It took over 15 minutes to cash it. Today, however, was almost the final straw. If all the accounts were in my name only, I would have cashed them all out and driven to Schools First Credit Union where I have the accounts I use most frequently and where they APPRECIATE my business.
I went today to get a Cashier’s Check for a pretty large amount. After waiting for one of the tellers to look up and finally notice me, I went over and explained what I needed. I was told that it would cost me $ 7.00. I told her that was ridiculous. Clerk said I could transfer the money to one of the checking accounts and then get a temporary check instead. Huh? For a large check like that??? After I refused to pay and requested that she look at the balances on all of the accounts and seriously, they would charge me $ 7.00???, she said she’d have to ask the manager to waive the fee. I told her that was perfect. It took at least five minutes or more for her to return. No explanation, she just moved forward with the transaction. I guess he waived the fee.
Then, I endured the following:
No checks at the counter.
Teller asked her colleague to help her get the checks. Colleague leaves, then returns to help another customer. I’m still waiting — teller has not returned.
Manager having to go to the vault help the teller get the checks.
Felt like 10 minutes waiting while they were in the vault.
I meanwhile write out the «Pay to the order of» name and amount on a handy post it, just in case.
Clerk returns. Asks to see ID. Asks for account number. Asks who it should be made out to (glad I had written it out).
Withdrawal form filled out… three times. (Customers are not allowed access to withdrawal forms. Teller must fill out.) First two times deposit slips were filled out.
Transaction put in computer and receipt printed out and given to me. Manager standing by.
Oops, forgot to put the check in. Manager called over.
Manager finally helps teller get check printed out.
I leave the bank totally frustrated and late for work. (I was on my lunch time. Only 3 other customers there the entire time I was waiting.)
Getting this Cashier’s Check took 40 minutes.
Side note: Manager said NOTHING to me. No «I’m so sorry for the inconvenience» or «Thank you for your patience while we work this out» or even «Is there anything else I can help you with?» or even, «Thank you for your business». NOTHING.
Like I said, if I didn’t have my accounts co-​mingled with my mom’s, I’d be outta there. One star only because they waived the fee.
Avoid this bank.