Front Desk staff was horrible!!! My boyfriend was late to his appointment by a couple of minutes. Instead of telling him that the doctor will not see him since he was late, they have him sit there for the next hour and turn him away. I understand the point of being on time for appointments, but most doctors offices make us wait for at least an hour to be seen. And I am sure that this office knew first hand that they were not going to see him, why not tell him right away. This place deserves 0 stars!!! Dr. Osborne, if you are going to turn away a patient, at least have the decency of telling them in person and stop hiding behind your staff.
Ron O.
Évaluation du lieu : 5 Chino Hills, CA
Dr. Osborne has been treating my dad for many years now for his walking issues. Recently my dad had a fall and hurt his wrist, Dr. Osborne successfully operated on the wrist and now my dad’s wrist is functional and much better. I highly recommend Dr. Osborne as a doctor who is highly specialized in his field and is a great orthopedic surgeon as well. Thank you Dr. Osborne As good as Dr. Osborne is I can’t say the same for his administrative assistant Marisa. I’ve left 5 messages on her machine to call me back and she hasn’t had the courtesy to return my calls. After waiting for a call for ten days I now have to drive down there to resolve my issue because I’m out of time. Over twenty years this is easily the worst customer service experience in the medical industry I’ve ever received and that’s saying a lot because there were some other bad customer service issues before. Dr. Osborne if you are reading this you are losing business because of administrative issues with this staff member. I will keep trying to stay with Dr. Osborne, but if this is how other patients are being treated I’m sure they will be finding alternatives right away because they don’t have a history with the good doctor. Please do something about the administration returning calls, this is a current and future problem for the office.
D D.
Évaluation du lieu : 1 Lompoc, CA
Avoid like the plague. Deserves 0 stars. I went to him for 2 body parts for work comp. He repeatedly ignored my complaints of pain, problems I was experiencing, things I couldn’t do, and what he could see right in front of him — that I had a limp and wore athletic tape on my ankle. Can a doctor see flesh colored athletic tape? Was my fashionable camouflage that good? Ignored information in my MRI reports. Eyeballed everything without measuring. Botched my shoulder surgery. Said I could return to work without restrictions. At the time I liked him and even sent my mom to him for her issues. He was a complete jerk to her. Why would anyone go to a doctor who doesn’t listen??? Either that or it just sounds like music when I talk and I’m singing pretty opera in whatever foreign language doctors just don’t understand.
Deanna P.
Évaluation du lieu : 5 Los Angeles, CA
I trust this physician.
Rolo M.
Évaluation du lieu : 5 Los Angeles, CA
Awesome doc! No BS, to the point, don’t go crying to him because you tripped and fell and it hurts. He’s all business and with that said he evaluated me, showed me the obvious breaks, put me to sleep, sliced me open, installed hardware, stapled me shut and told me how to live the next couple of weeks. On the follow-ups, I was informed of my progress, told what to do and not to do, then I was healed. This is how I like my doctors… Like they know what the hell they’re doing, because Dr. Vic certainly did.