SmileCare – West Covina

The receptionist Erika for the ortho sup has always been so helpful been going there since 2007 and she has always been so patient and polite also the staff is always so nice when you need a question answer they are always there to help.

Horrible place, I’ve been told by «Bea» i would get a call back the next day for my wisdom teeth and nothing. I keep calling and calling and they tell me the same thing ! She sucks !

Horrible place! «BEA» wouldn’t even get down to the bottom of the false information SHE GAVE ME because «she had patients to attend to» guess I’m only a patient when they’re taking money from me! Very unprofessional people there! They have you get the work done and then explain everything after its done. Wasn’t even offered a follow up appointment! Disgusting place just like the spider webs growing from there desk!

SHAME ON YOU My disabled sister Had several appointments with SmileCare/​Coast Dental in West Covina location in 2015. They have been given us the run around and even tried to tell us that that location is closing and tried to tell us to go to another dental office that is not even a Smile care branch! My sister needs another Root Canal and has been in pain for over a month They gave us an appointment only to cancel it and told us the doctor was not coming in. So I called the doctor only to find out he was indeed coming to that location and I went to talk to the Manager she identifies her self as «BEA» and to find out why they canceled her appointment without my permission, she didn’t care and lied to us!
After the partial procedure (still waiting for the 2^nd Root canal), I was told her insurance did not cover what She had done.
I was out-​of-​pocket several hundred dollars. I complained to my my insurance company and I was informed she was 100% covered, there was no reason for «SmileCare to charge. After I did some research with the insurance company, I found out the claims were indeed paid to Smile Care.
So far I have proof they owe me Money, I will not disclose the amount due to privacy reasons I wouldn’t doubt they will look at this. I have been fighting with them for over 2 months and they are LYERS! All the wrong doing can be pinpointed to this lady named «BEA» WATCH OUT SHE IS CROOK AND IS DISCRIMINATING A DISABLED PERSON I have yet to here from the «Corporate» office. The office staff is useless!
I am filing complaints with the Dental Board of CA. My insurance company is investigating them. I want people to know this company has a one star rating.(only because 0 is not an option.) Run fast and run far away from SmileCare/​Coast Dental West Covina Location. Seriously!

Do not make an appointment here. I had to wait almost two months to get my implant fixed because the periodontist was always leaving early when I had made an appointment with her in the afternoon. since she is only at the office once a month, I was left with an uncomfortable dental implant after even trying to get an appointment at the other offices she works at. The periodontist is unreliable and makes and changes her appointments and expects you to drop everything to come in the morning because she decided to leave early. This happened 3 times. I called the corporate offices to complain and the person I spoke to was sympathetic but she did say she was going to call the office manager and have her call me. She never did. This has by far been the worst dental office experience I ever had. Please stay away from this company and the West Covina Office.

This place is aweful. Took 15 min to get called back for x rays which took 25 min to do and sat in a room without seeing a dentist for 40 min when i finally got up and left. On top of them trying to over charge me and my husband they are just rude. Dishonest by not telling us a cancelation for specialist would be $ 100. Just aweful DONT GO HERE!

Waited 3 hour for my 1:00 pm appointment… Really? When I finally got out I have to fight freeway traffic for 2 more hours. Employees are super ignorant, and wonder why they stilll work there :-/

OPEN WEEKENDS*** Great, friendly new staff. Nice, friendly dentist and hygienist. No hassle, no bogus work needed when it’s not, quick-​easy x-​rays done (i have gagging issues), easy new patient registration process, easy appointment scheduling & rescheduling, convenient location, and they take both PPO and HMO =D
Try them! =) I just moved to the area, so I’m happy to have tried them first when looking for a new dentist, I will keep coming =D

This place is so slow. I don’t mind the people usually they are pretty nice. But my time is precious, I don’t want to wait 2 hours to get my healthy teeth cleaned for 20 minutes. They wanted to reschedule my cleaning, I am already here! I hope this place does something about this.

I disagree with the previous reviews.
The staff is friendly and patient. They
Make sure that they explain everything that they are doing. Dr Choi is friend, gentle and patient!
And I do not like the dentist! I am a scared-​d cat!
Give them a try!

I do not like this place one bit! DO NOT COME HERE! The customer service here is ridiculous. Whatever your appointment time is you will be left waiting any where from 30 minutes to hours! And they don’t apologize, I’ve heard one lady complain about being left waiting 2 hours and the assistant just said the dentist is on his lunch break, really?! With maybe the exception of the hygienist Holly just about everyone else I’ve interacted here has sucked! It’s sad to say I’m not even looking forward to get my braces off I’m just looking forward to never having to come back to this place! If I could it would be ZERO stars!

IF you LIKE a place with long waiting hours for every single steps (appointment, X-​ray, …), not patient staff (when you ask Questions), charge you $$$ for less than 2 min check up without telling you he/​she is the Dr. or just technician, this is a nice place to choose.

Rarely seen more incompetence in an office staff. I called ahead 3 times in the last week to be sure of appointments (had an issue 6 months ago, but stuck around for one more chance). 2.5 hrs after arriving for my appt, was asked to reschedule as I was «sixth in line» for the hygienist. Why schedule appointments at all?
Dentists and hygienists have been fine; techs below average; office staff abominable. They lost five patients today.

Don’t go to this place!!! They send me a bill that was more than a year and a half. I went to ask them what and when was this bill for? The lady told me that they don’t know but she said she would send me a statement explaining in details. It has been a month and I received another statement that I still owe them.

This office is awful! Every time I go they try to charge me for something new. My son has braces and he had broken more than his first three so after they replaced them they tried to charge me $ 55 for each additional bracket he broke and even with my contract right in front of the lady that said I would pay $ 45 each when I told the lady she made me fell horrible for catching their mistake. I just wish I could go to the dentist and not get the round around but no every single time I go in there is something I have to deal with.

Worst place ever. They give you an appointment at a certain time but don’t see you until an hour later. We have been coming here for years for braces and every time it is the same thing. The actual check up takes like a minute but you will be waiting out there for hours.

I had this dental office for a minute… let me tell you, for the sake of your serenity, dont go here. My daughter and I had appointment at the same time around 2pm, my daughter wasnt taken til 330pm and me, until 4pm. They took me for xrays… the attachment they use for the films where just placed on a shelf, I asked the technician and she said it was «clean». Are they serious? How about the person’s saliva before me, did they disinfect? could they not use a paper towel even? They went on to say that I needed a crown and the payment would be over $ 2600 after my insurance. I couldnt believe it until I asked them to break the price down to me, In that amount they had added 5 shots of a «preventitive injection» that would prevent bacteria. As I stared at the wall in front of me with the advertisement for an antibacterial injection, I asked if the injection they wanted to give me was a new medication on the market. Of course it was. Well, each shot was something to the numbers of $ 100 each and optional. I thought how nice of them to throw that in the total without asking me first. My daughter needed an ortho consult which was done there. Went in the office, the lady there says with your insurance its going to be x amount of money…“check or credit card”. How about an explanation of the treatment? This place is run like an assembly line except less professional and less organized. Til now, a year later, they still call trying to make an appointment for my daughters check up and she hasnt been assigned to them since then.

Where do I even start? This place is horrible! Plan on spending 2 – 3 hours there for a check-​up and 4 hours for a filling. What is the point of making appointments when they don’t see you until an hour or more AFTER your scheduled appointment?!
Secondly, they are scam artists. My son and I went in for braces, and they gave us a price and gave us our «free toothbrush» as we were leaving. I was there today to dispute a bill I received for my husband, who hasn’t even gone there. They billed us for an ortho exam that he never scheduled or went to. As I was disputing this charge, I saw the charge for the «free toothbrush» at $ 181×2! $ 362 for tooth brushes they told us were free and part of the package. When I asked the billing department about it, she said «oh you have to buy these to get the special pricing» I asked her to show me where it says «you must buy a $ 200 toothbrush to get the «special» she couldn’t provide me with anything that said that. Then went on saying she couldn’t return them because they were used. Umm, yes, you will give me my money back because YOU were dishonest.
As I was talking with the front desk about moving our braces plan elsewhere, and all our dental work we had scheduled, she was suddenly able to put a refund request in for them. Upon leaving very upset, I was approached by another patient that overhead my conversation, and he too was told the toothbrush was «free’ and was also charged for it.
I am waiting for open enrollment and getting the hell out of there. My other son will be due for braces soon, and you better believe it won’t be through them. SCAM ARTISTS is what they are.

This place is a huge disappointment, where to start? First they gave me an appointment at a certain time, and I wasn’t helped promptly. When I got up to asked when I was going to be helped, they simply stuck me in a room for a second set of x-​rays. The second appointment i came to, same thing, it took about a good 2hrs for me to get seen by the dentist. After my cleaning, I was asked to rinsed my mouth and there was a HUGE ROACH! in the sink! How repulsive and unsanitary!
Not only that, they also charged me for extractions, which I did not have done! And when i asked for my money back, they gave me the run around and claimed it was for the deep cleaning and that they never charged for the extractions!

This is the WORST place one can go for check up or anything. Last year, after my 2 minutes check up, they gave me a price quote for $ 6000.00 worth dental works, all from the 2 minutes check up.
I went again yesterday (huge mistake) the app. was at 4pm, did not get to the Xray room until 5:45, did not see a dentist until passed 6pm. Once again, after 2 minutes check, he wanted me to get crowns, when I told him I was in pain and wanted to get treated today, he said WE CLOSED AT 6. After I told him that I waited for 2 hours, and demanded a treatment, he gave me a temp. filling, and wanted me to make another app to get crown.
During the long waiting period, I noticed EVERYONE in the office needed crown work, all the kids needed braces.