Verizon FiOS

They came
They installed
They conquered

Peoples need to watch out… Very very very bad customers services, not only that not honest. When you call them prices and Internet prices are different. Not only that when you call tham for your service available and internet service available are different There is no trustworthy with Virezon FiOS. I would like to give zero star, but i would like to know the restof customers…

WORST WORST WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE! I WISH I CAN LITERALLY GIVE NO STARS!
I originally had Time Warner Cable for Cable and Internet services. But my friend told me that I had to try FiOS because it’s SUPER fast. So I decided to end my plan with TWC and try out FiOS. Perfect timing too because my dogs, chewed threw the cables in the yard so I needed to replace it anyways.
So… my story starts out on a calm Monday morning. I called Verizon and told them I needed Internet and Cable. They offered me a package and the amount wasn’t too bad. So I agreed. The very next day a technician came out and installed my cable services. It was great… however, where the EFF is the damn internet? He said that the modem is shipped to the customers and that I’d have to wait. FIRST OF ALL WHY WASNT I INFORMED ABOUT THIS? Isn’t it protocol for the tech to come out to install cable and internet at the same time? The tech had then told me that all I had to do was plug in the modem and there would be internet. So I thought to myself, that sounds easy enough. So I remained calm and waited.
Wednesday rolls around and nothing comes… I call Verizon and they tell me that, «Oh, your package isn’t coming until Friday»… (WTF. Honestly I’d rather have lived without cable instead of not having internet.) I said ok and hung up. So sure enough on Friday the Modem is delivered. I plug it in and NO INTERNET. At this point I am FURIOUS!!! I call them and tell them this whole ridiculous situation. I SAID YOU NEED TO SEND A DAMN TECH OUT TO ME RIGHT THIS MINUTE. IVE WAITED WAYYYY TOOO LONG. I AM A NEW CUSTOMER!!! HOW CAN THEY MAKE SUCH A HORRIBLE IMPRESSION. THEY THEN TELL ME THAT THEY WOULD SEND A TECH OUT TO ME IMMEDIATELY. SO I CANCELED ALL MY PLANS AND WAITED FOR THEM. THEY DIDNT SHOW UP and I didnt even get a call from Verizon… I CALLL THEM AND THEY SAID OH. we rescheduled your appointment to Saturday morning because the tech had to work late at another job. I mean its understandable… But they should have informed me… Whatever.
Saturday morning– The tech shows up at 8AM. He supposedly fixes the problem after. oh about 3 hours… but he told me, our offices are closed on saturdays and that I still would not have internet until monday because the office has to send some signal to the modem… I have nothing to say and I am tired of calling them and complaining so I just waited.
So today I wake up bright and early and sure enough there was no Internet. I call them. oh about 10 times and each representative puts me on hold for over 10 mins… AINT NOBODY GOT TIME TO BE PUT ON HOLD FOR OVER 10 MINS ON A MONDAY! I SPOKE TO ABOUT 2 SUPERVISORS UNTIL THEY DECIDED TO SEND A TECH OUT. THE WORST PART IS THAT I HAVE NO IDEA WHY WHY WHY I HAVE NO INTERNET. THEY WOULDN’T EVEN TELL ME WHY IT WAS SO HARD TO FIX OR INSTALL. THE TECH COMES OUT AND JUST FIXES A CORD OUTSIDE THE HOUSE AND EVERYTHING WORKED.
MY QUESTION IS… WHY THE EFF did EVERYTHING TAKE SO DAMN LONG… AND WHY DIDNT THEY JUST SEND THE MODEM WITH THE TECH THAT ORIGINALLY CAME OUT TO INSTALL THE CABLE? THE WHOLE PROCESS WAS JUST RIDICULOUS. I WAS/​AM STILL SO ANNOYED. FUCK seriously… I would not recommend anyone to sign up with verizon. at least for now. Hopefully they get their shit together.
btw… ALL OF THE CUSTOMER SERVICE CALLS WERE OUTSOURCED TO INDIA. ON TOP OF MY FRUSTRATION, I COULDN’T UNDERSTAND A DAMN THING THE REPS WERE SAYING. FMLLLLLLLLL!!!

OK so I placed an order over the phone for Verizon internet. The sales rep was very nice and friendly, and answered all of my questions. Good start. He told me that they were going to ship me the self-​installation package and that the technician would not have to come inside my apartment, only turn something on outside the building. OK, great. I started thinking if my apartment needed to have some wires run or if it was just a simple phone jack that needed to be plugged in, so I called Verizon to confirm this information. First, I got transferred to a guy with a very thick Indian accent, who could not understand my question. He kept repeating that the tech would NOT have to come into the unit. OK. So just to be on the safe side, I called back a few minutes later and finally got a hold of someone who spoke good English, after which this person confirmed that the technician will NOT in fact be coming into my unit. OK, awesome.
Three days go by, I still have not received my self-​installation package in the mail like I was promised. So now I’m up to the day when my services are supposed to start. I call Verizon and ask when can I expect to receive my self-​installation kit as the tech is supposed to turn something on and have my services begin today.
«Oh, the tech is going to have to come into the unit, m’am, and he will have everything installed for you» says the customer service rep.
«Excuse me? I called like three times to confirm that the tech will NOT have to come into the building and I was told that’s the case,» I reply.
«Well, sorry, I am looking over your order and it says nothing about a self-​installation on here.»
Are you freaking kidding me?! I cancelled the order right then and there. Verizon, you need to hire some competent employees if you want to stay in business. Sorry, but I’m going with Cable.

That’s right. Is there a way to rate with negative number?
Every thing was good from the start. Representatives on the phone are help but very agressive to get your business. Placed new order online save like $ 50 installation fee. Verizon charges for router box for new services but my friends pay nothing for the router. Verizon FIOS must use the compatible routers they offer (I guess so they can charge the fee for the router). Great starting price for the bundled package.
Installation went well. The technician is very nice. However, I was told that the Verizon router can serve the entire NY city. But, I found that weak signal at the edge of the house away from the router.
Then, the worst part came. The first bill shown ~$ 60 for UFC? for boxing & wrestling pay per view that it is not watched at all. That show was on the 2^nd day after the installation. We told them that there must be a accidental or mistaken navigation of the new remote control. But, no one in the house watched it at all. How can the program played in the background and still being charged. We talked to the supervisor also. Verizon simply refused to remove the charge. This is the very first time in my experience for not removing the charge like this situation. I began to sense that this is a scam. Verizon even challenges me to file the case with Consumer Report.
Then, I request to return one of the two top-​boxes so I can limit the chance to accidentally subscribe pay program that would run in the background and be charged for that. That guy has never placed any order to send me the label to return the top box. I waited for two weeks and nothing arrived. I called Verizon again.
Talked to another Verizon representative and there is an order confirmation number for the return label for the top box. However, couple hours later, I received an email with additional services ordered that I did not requested. So, my estimated next bill went up.
Then, I called again the third time to finally correct the request to return the top-​box. But, the unfair charge of $ 60 for boxing program stay. So, big WARNING, watch out for Verizon service and billing!!!

Great product nice picture.
But the moment you have an issue or any service request you see a completely different company offering a completely different product.
Example in order to contact the technician you have to go through and 800-​number that it takes 15 minutes to connect you with that tech by the time that occurs you can no longer locate the tech, because while you are contacting the tech he is closing the ticket so you have to start a new ticket… six more hours to wait
This is the third time I’ve had a service call in 14 months and it’s the same pattern.
You would think a company that large would do a better job of choosing a process to represent them on a day-​to-​day basis
Joe

Wish there was a way to give negative stars.
The pricing structure and bundle plans are ridiculous. Talk about bait and switch from the flyers and mailers you receive, with all the fine prints which does not disclose ALL the necessary «add-​on» fees which they nickle and dime u to death. I wish there were more competition, but due to the way telecom contracts with Cities are setup, its basically a monopoly depending on where you live, your options are already preset.

Very nice and great price at start of your contract!
We got the TV, Internet and phone bundle for $ 99 /​month. With taxes and fees, around $ 110 /​month.
Everything was great until the 12 month contract expired. Then everything went «non bundled» pricing and jumped to $ 170/​month.
Called but they can not do anything. Asked if we can resign another contract and get that great bundle price — nope.
The rep explained that after the contract, the 3 HD boxes for the TV were $ 15 each per month — I said whoa — after a year you have the gall to charge us for depreciated technology items ??
Said we cancel and they want their TV & Internet boxes back. Geesh!
Terrible customer service — terrible attitude — worst utility company to deal with.
Now switching to cable.