The Home Depot

Very rude group of folks. Not to helpful. Seems to be in a rush. Can’t get anyone who knows what their department is.

I was impressed today by the service at Home Depot. I was unloading heavy blocks from by truck to return, before I was done Carlos came by to help without having to be asked. He’s an asset to their staff.

i love this place they have a little bit of everything and one of the more kept up stores, i really dont like the location which is why it gets 4 stars. that shopping center sucks due to having like 4 ways to get in but only one way out (if making a left which 70% do), can take forever to get out parking anytime i wont even try during holidays

My go to Home Depot, cause it’s just a mile away from home. The easiest way to find things here is to download the Home Depot app. It locates which store you’re at and you can type in what you’re looking for. Once you found the item, tap on the item and it will tell you what aisle and bay it’s located. Makes shopping so much easier! Great selections and great prices.

West Covina #8463 — This particular store never ceases to amaze me. Most of the staff really knows their trade. Today I went to replace my leaking faucet’s gasket. I was worried that I couldn’t find a replacement and maybe I have to order it online. So, I brought in the part in a Ziploc baggy and went straight to the plumbing isle. Saw an orange apron Home Depot dude and he asked me if I needed help with anything. I showed him the part and within seconds he goes «Ah, yes, this part, we have them. Go to isle 10 and shelve 15.» I went and holy smokes, there it is hanging around. I only wished I got his name so I can give him a shout out. Thank you Home Depot guy in plumbing dept!!! You guys rock!

Came here to do some small fixins for mah momma’s house and was met with friendly and helpful staff. We were mainly in need of caulk and caulking tools, along with some deadbolts and to scope out new stuffz for a potential bathroom upgrade — gimme discounts Home Depot! (Just kidding).
I ended up returning some of the items I purchased, including an item that I had opened, but was the wrong thing. Home Depot allowed me to return it opened after checking that all the parts were still in the package. So kudos! I would’ve been disappointed had I needed to take the loss. Thanks HD, you’re awesome. I’ll be back to scope out new things for the future.

we go to this homedepot very often. we puchased everything from deck, retaining wall, pavers from them. very nice people and good inventory.

Came today to buy some pointsettias and because it’s Christmas Eve, safe to say I’m a little late to the game so it was definitely slim pickins! Everyone I ran into said good morning and was super helpful. Jack helped me find the perfect size planters I was looking for, and he didn’t even work in the garden department. Since they stock the festive flowers in multiple displays throughout the store during the holidays, he made sure to check each one of them so I had my pick of their options. Always so nice to customer service on point even on one of their busiest mornings of the year.

Luis and Jenn are extremely helpful and went above and beyond to assist us in checking multiple Home Depots to check stock for us. We have been to a handful of Home Depot’s and haven’t received the service that we received here.
We completed our purchase and will be picking up at an alternate location! Thanks Luis and Jenn

Never seem to have a huge problem at this Home Depot. The staff is always friendly and quick to answer any questions I may have or find any item I’m looking for. As a note, the online inventory on the Home Depot website seems to sometimes be incorrect. If it shows a low quantity in stock call ahead. One too many times have I drove down here to find out it isn’t in stock.
Do I blame this location? No, it’s a storewide issue that can happen at any Home Depot.
This location seems to be more organized and cleaner than other locations. It’s also not as busy as the one in City of Industry or the one in Covina.
Sometimes it does feel a bit understaffed and it takes a while to find someone to help you, when you do find someone they’re already helping someone else.
Plenty of parking in this parking lot. I rarely see it ¼th full. The old Ruby Tuesday’s across from it has been closed for years so the parking lot never gets full on the opposite end.

Very happy with my experience at this Homedepot. Special kudos to Ashley from the paint department, she came back from her break just to tend to me so that I can get back to work. That is customer service at its finest, the customer first! Thankyou Ashley!

I am at Home Depot every day in various locations In Southern California this is by far the worst Home Depot I have ever been to. Unfriendly/​unhelpful staff and disorganized product. Manager wouldn’t take time out of her busy day to address my concerns. Wasted 45min of my day.

This review is for the amazing customer service I received on a phone call. The employee I spoke to was Mari. I was looking for a patio set and called the store to see if it was in stock. Unfortunately it wasn’t, but Mari went above and beyond to help locate the set I was interested in. When we ran into some difficulties she got in touch with Home Depot’s online customer service to help me further. She was very friendly, patient and informative. I wish all employees/​customer service reps were that good!

I’m here waiting forever for one of gardens people to get to cashier. The barcode on a gardening ling handle brush isnt registered in their ststem. The poor cashier calls at least ten times without avail. Gf keeps wanting to leave without a gardening tool she wanted. Eventually we walk over to look for comparable one. Long walk that was. Not happy at all. Not the way garden people

We went in to browse the 41 inch husky tool chest cabinet. When Rudy asked if we needed help. We told him that we were interested in the Tool chest and he showed us the upgraded model which is 52 inch version. I was impressed! it was bigger and a better value! at $ 539.00 the original price was $ 599.00
He said it was the last one /​great deal and we should buy it. We agreed!
Only thing was that we did not have our truck with us. By the time the truck arrived it was well over closing time. They were very nice about waiting outside until it arrived and helped us load the truck and even tied it down for us.
Rudy, Joe, Franco and another associate helped us. Service was Amazing! They make a very good team!

I try to avoid this Home Depot but it’s close to my house so it’s a convenient location. But every time I come here, it ends up taking way longer than it should and I leave there fuming. I have a really bad temper, I know that but this place just irks me when I’m in in a rush.
For one, there never seems to be any employees around when you need them. I end up having to go to different parts of the store to get an employee.
They have an excellent machine that cuts woods and sometimes I need pieces of wood cut to precise measurements. This is an excellent service they offer for no additional cost. That being said, my projects are often delayed when I get wood here or don’t turn out the way they were supposed to because the pieces are often cut crooked.
Finding things is a whole other issue here too. You can ask where something is but unless you know exactly what you need and what it’s called, they will send you to an aisle where it might be and have you search for it yourself.
The last time I went in there I needed 2 pieces of wood cut to the exact same size. It was such an ordeal getting it cut that I just took the pieces as they were even though I knew they were uneven. (That’s on me for not having the patience so say please do it again, because it had already been 30 minutes)
I needed carriage bolts, washers and wing nuts but I could not remember they were called wing nuts. I described them as best as they could and they kept asking me the same questions. You don’t even know what you need?
You’re the one who works in a hardware store, Mister! Anyway, the staff is friendly but unhelpful. If you’re in a rush, try another location or another store all together.
Otherwise, bring some patience with you. I always forget mine at home but I’ll remember next time.

I visited this location to TRY and learn a little bit about gardening. When I left, I knew ALOT about gardening.
Thanks to the help of an employee named Larry. I stopped him in the gardening department to ask a few simple questions on how to revive my desolate backyard. He answered them with full knowledge and advice. It was SO HELPFUL. I was also with my 18 year old nephew– who he was very kind to as well.
He was honest with his suggestions, telling me my options based on the budget I was hoping to stay within. Rather than try to manipulate and up sale products, Larry gave thorough explanations of what my options were.
Larry is a great man to have on the Home Depot team. Thanks again!

Have gone here several times before service was always good.
Well today Ive encountered a worker there and damn Im fuckin askin for whatsection is the glue gun. I was in front of him and he just fuckin ignore me. I asked him again 2x again and he still freakin ignored me. What an asshole. Wish I got his name. all I know is he’s a guy blondish hair maybe around 50yrs old. What an a-hole…if he was busy just freakin tell le I’m sorry kinda busy. but dont freakin walk away from a customer like he’s invincible!
Like what I said always had good experience here… but today was just bad… gotta put 2 stars

The customer service at this Home Depot is what sets it apart from others. Rarely to I walk into this Home Depot and NOT find what I’m looking for. Everything is well stocked (and I’m always looking for various plumbing type fittings and connectors, which can be hard to locate).
The place isn’t too cluttered like some Home Depots (nowadays some of them are like Wal-​Marts with stuff on pallets in the middle of aisles. It’s so annoying trying to navigate a store when you’re pushing a flat cart of lumber and equipment around).
The employees are all pretty knowledgeable and helpful here.

I love going to this Home Depot. It’s great. Really clean and organized.
Although they do not have that much staff to help out everyone. Each time I pass by a worker they’re always helping a persona with me seeing there are other ppl following them because they also want to get helped.
Which is the reason why I subtracted one star for them.