Vans

Usually they seem to never have my size in the style i want here. not sure if this is actual or just a lazy employee thing.
It does get pretty hectic and backed up here with people waiting for someone to help them. Mall locations always are less favorable to me then the free standing locations.
I do like Vans though… Shoes, Shirts even the socks!

I got myself a pair of new black authentic vans here and I got to say, this vans store rocks. The staffs here were very nice and helpful. Tyler was the employee who approached me and asked if I needed help. He got me my pair of shoes and even put the lace on it for me. Great guy. Currently they have a special where if you spend $ 50, you get a $ 20 bonus bucks for future purchases. Though you can use that until the end of this month. Overall, I would come back again.

I would NEVER shop at this store ever again!!! I had the worst customer service in my life. The «manager» on duty, was giving me attitude because I was asking for an employee discount on a pair of shoes. I didn’t have the right form for the discount but I had proof that I was an employee and had a pay stub proving I was. He still denied me the discount so I kindly said «Okay, Ill take the shoes anyway because I really need them». The manager rang me up for the shoes that I paid full price for. After I kindly asked for the corporate number, he angrily refused to give it to me. I was so shocked at the way he was talking to me and in front of other customers. I told him that I worked in retail and you cannot refuse a customer a corporate number and he replied, «why am I going to give it to you? So you can complain to them about me?», «Let me get your employers name and phone number so I can complain to them about you». I said that it is none of your concern what I do with that number. He laughed at me and humiliated me in front of others. He than gave me the number and his name and tore my receipt while writing this information down.
I have never felt so harassed or embarrassed at a store in my life. I complained to corporate about him and they sent me to the general manger of the store. He gave me the excuse that I gave the «manager» on duty a hard time with pressuring him to give me an employee discount, and that is why he talked to me the way he did. I was shocked that he thought that what the BOY (manager) did was excusable. I told them that I was a regular customer who paid full price for a pair of shoes and I shouldn’t have received the worst customer service for that. I got nothing in return but horrible experience. NEVER SHOP AT THIS STORE EVER AGAIN!!! WORST CUSTOMER SERVICE FROM THE «MANAGER»!!!

The staff at this location is extremely helpful and personable. The store is moderately sized and therefore doesn’t carry as much as the larger locations.

The costumer service is pretty much perfect very helpful and quick. For bring teenagers that’s impressive. Usually when you have young kids working they act like they hate there job. But Rene v is bad ass if I wore vans I would come here and buy them just cause of the great service. Aaron was pretty good too. Keep it up guys and make that money.

Very welcoming staff. I bought a shoe cleaner here. It was not on display. An employee here seemed very helpful when I asked her about their shoe cleaning products. She even told me about their debris repellant. It was supposed to let water drip off of shoes after being sprayed with it. She was even willing to demonstrate it to me but I already had such an item.
One other time I bought a flannel here on Black Friday. A few days before I asked an employee if they were going to have any specials on that day. Glad she told me.

This review is long over due!
I’ve been coming to this specific location to buy HK Vans. I’ve bought my first pair last year & this year I got two!
They had all the styles in stock along with other cute HK merchandise. Store is well organized and everyone is very friendly & helpful too! I love all my Hello Kitty Vans! As a bonus for me this store is next to a Sanrio Surprises! More shopping fun!!!

They ordered my shoes for me that no other store could do! So there for I love this store!!! Thanks guys!!!

Hello Kitty! Came in because there was a sign for Hello Kitty! Who can resist the cutesy HK gear? Sadly it was just their canvas skater shoes & the sales associate’s sticker that had her face. I was hoping to see some tote bags or beachwear; they seem to have the latter, but the selection wasn’t that great.
Vans shoes are nice and casual, a nice fit for most, but over the years their prices have raised significantly.
Their womens clothing is beach and casual lounge wear. We are talking lanky sundresses, long flowy shirts, and denim shirts kind of clothing. Guys have more selection for clothing and accessories here.
The sales associates are pretty friendly, the store is spacious and not overly crowded by too much merchandise. They are located on the lower level of the West Covina Mall.
Bottom line — I would come back