Aldo 2285

Use caution when ordering from Aldo’s website (per myself and a store employee).
I ordered a pair of boots online and didn’t like them in person. No problem, we have an Aldo store here in DSM, and I packed the boots up and took them to the store for return. I had my receipt, so I thought, and the return should have been easy.
Come to find out, I did not have the receipt… I had the packing slip, and the receipt itself was long gone in the garbage… because it was hidden under the shipping label on the outside of the packaging.
Because I did not have the receipt, the store couldn’t refund my money. They couldn’t give me store credit. They could only do an immediate exchange for something else. Bah. That is just dumb. And that is also why the store employee told me to use caution when ordering from the website. (He recommend to come into the store to place orders… that way you get a printed receipt. Seems like a lot of work to me, but he was trying to be helpful.)
I did find a replacement pair of boots, and they even let me use a coupon.
I feel like I’m not putting into words the service that I received while I was here. Let me try again:
Although I was not pleased that my only option was to do an immediate exchange, the staff was incredibly helpful. Alex especially. He clearly explained the policies to me and empathized that they were less than ideal. He carefully processed my exchange and was very pleasant. I emailed Aldo corporate about his service – that’s how good it was.