Dillard’s

Oh Dillard’s your smell hits me like a flower as I walk in, it’s intense so intense I don’t think I should bring my baby in here!
I usually like smelly stuff but this was to much!
The staff greats with a smile and if you are looking for a gift for mama, or grandma that says stuff like. HOME, or LOVE or Wine is a girls best friend, this is your spot! They also have lots of decorations, that are not really my style but hey if you want that thing thats says HOME or Love more power to you! Now you know where to go to get it!

Basic department store, kind of a blur between this and Yonkers/JCPenny’s/etc. Dillard’s is nice with good selection this one is rather large and with a wide variety of selection.
Staff is nice and helpful, very friendly. Just popped in to check it out having not been in a Dillard’s in years.
Prices are a bit steep so stick to clearance. But they do have high quality products.

Another department store in the mall, honestly they all become a big blur to me when I’m shopping which is not good for standing out in a mall filled with tons of stores to shop from.
They have multiple items for sale and are scattered around in a confusing pattern if you ask me. I have actually not purchased anything from here due to the products not matching my style. I will occasionally be dragged in here by people I am shopping with to see what they have.

Since there are no Nordstrom stores (or Macys, as a matter of fact) in the ENTIRE state of Iowa, I had to branch out of my usual go-​to stores (I had gotten used to shopping online for Neiman Marcus & Bloomingdale’s) & venture into the unknown territories of Dillards, Von Maur, & Younkers that are available in the Des Moines area. OMG I LOVE LOVE LOVE Dillard’s shoe department… esp the fabulous sales!!! A few weekends ago I made out like a bandit at their 65% off + additional 50% off super shoe clearance sale! Granted it was pretty hectic and everything was a «grab ‘n go» type deal, I had a lot of fun! I was kinda bummed that i couldn’t find the right foot to this pair of super cute Sperry flipflops so couldn’t take them home… boo.

This is another store that we tried to shop in, while at the mall. We couldn’t find anything to buy. The selection is very sad.

I have always liked Dillard’s but I sure wasn’t impressed today. The clerk in the petite department didn’t smile or speak when I came face to face with her on two occasions. I was interested in some dishes and had some questions but could not find anyone in that department to ask while I was there 10 – 15 minutes. I had to go meet my husband so I brought him back with me about a half hour later. Still no one. I saw some one come out from the back and she finally found two clerks behind a display. Hello? Shouldn’t someone be checking for customers needing help? One gal seemed irritated to be interrupted. Every single question I asked her was answered with a «no», including whether they had boxes for the large dish purchase I was making. The other gal… I think her name was Amy… obviously couldn’t stand how I was being treated, jumped in, got boxes, packed everything up and was so pleasant and helpful. Dillard’s, lose the deadbeats,. Find clerks that like people and are happy to have a job. If we can’t be treated with respect, why would we want to go back?

This is rated on two different factors.
STORE INVENTORY:
5 stars to their buyers for carrying the various brands and style selections they have. ESPECIALLY IN THE SHOE DEPARTMENT. They also get a whopping 5 stars for their deals.
CUSTOMER SERVICE:
ZERO stars. Customer Service does not exist at this store, which is most evident at the main «Customer Service» location at the top floor by the Children’s Department… just utterly RUDE. You’re given a handful of snarky under the breath comments. Perhaps its the fact that the workers in the Customer Service Dept. there are not paid on a sales basis, and it may be that the other workers that are actually on the sales floor are a bit more inclined to show basic manners since they’re commission or incentive driven. Greetings by employees are quite rare.
Oh and another thing — the LP or the Store Manager here is THE WORST. He’s a fairly tall caucasian man with mousy sandy brown hair. I had made a pretty hefty purchase of a couple hundred dollars just before closing. (in the past i’ve worked at a retail store AND a high-​end department store myself, mind you). I made it a fact to complete my transaction before 9:00pm since I know that is the time they are usually triggered to begin closing out their registers. I was downstairs and had to take the escalator up to where i parked. They literally lock all the doors and shut the lights off at 8:59. So I’m standing there in the store… IN THE DARK. I followed a trail of voices and a group of employees upstairs were talking amongst themselves and didn’t seem to be in any sort of rush, so I asked if they would be able to open the door of the exit over by the BCBG department, and a female employee indicated she would page someone that had keys. The woman that paged her superior was fairly nice.
So i’m standing by the exit doors, as I hear the clickity-​clack of this man’s shoes approaching. As he comes closer, I smile and tell him thank you, and immediately he unleashes this POMPUS attitude and says yeah — everyone in this entire store is waiting to go home, but they can’t…BECAUSE OF YOU!
What the FUCK? Seriously, WHAT THE FUCK. I was soooo flabbergasted at this jerk’s attitude. I mean, how the hell does he think his ass is getting paid? If it weren’t for CUSTOMERS, these guys wouldn’t have a paycheck or even have a place to work for that matter.
Another issue is, price adjustment. I purchased a pair of shoes for $ 135 and 2 days later, the price had dropped to about $ 95. So I called beforehand to ask if I could come in for a price adjustment. They didn’t seem so sure and had to put me on hold for a few minutes, but went ahead and told me that they would honor doing a price adjustment.
So I come in the next day. The customer service staff isn’t even behind the counter. He’s leaning over the front of the counter — looking as if he were a customer himself trying to read something from behind the counter. And he was just unbelievably rude. Said they don’t do price adjustments and just came off with this defensive ass attitude. I just do not understand it. I’m seriously baffled by the attitudes that come off these people.
*** If you doubt me, I dare you to try this out yourself *****
I did, however, encounter a great sales associate in their handbag department, Marsha: superior service!
— OVERALL —-
I feel perplexed with my opinion about Dillards. The customer service here is absolutely horrid. The only thing that keeps me coming back is the fact that they carry a pretty nice inventory and the extra 40% off sales they have every few months.

Dillards is my favorite department store in the whole world and since it doesn’t exist where I live, I always make it a point to stop in here when I’m home in Iowa. In addition to having some of my favorite brands, including Max and Cleo, this location always seems to have great sales that aren’t available online. I came here today to hit up the after-​Christmas sales and scored 4 gorgeous sweaterdresses to wear to work for about $ 200.
(Best _​_​_​: Best Department Store)