West Glen Town Center 5515 Mills Civic Pkwy, Ste 150
1 avis sur Springs at Jordan Creek Apartments
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Ryan D.
Évaluation du lieu : 1 Chicago, IL
Have had a terrible experience with the front office staff. They have lied and gone out of their way to charge me ridiculous fees and look for violations of my lease. I have two dogs which I paid the deposit for, former management only had me down for 1 — they require DNA testing for your dogs, I never went in to have this done because I thought it was extremely weird. First off, the new manager admittedly said«the people in charge before were a disaster and terribly unorganized so we’ve been charging you the wrong amount of rent, so we’re now going to change your monthly payment.» Secondly, last week I received a letter on my door stating that I had 5 violations of dog poop from back in January that they were just now telling me about…5 months later. They decided they were going to charge me $ 300 for this violation now. They also claimed they matched only one of my dog’s DNA — I never brought them in to have their DNA tested — therefore, how would they even know? If I wasn’t going to clean up poop for my dogs, why would I only do it for one and not the other? Next, I received another letter yesterday stating that I have yet again violated my lease because I have an unauthorized dog in my apartment. This is true — as of two months ago, I started dating my girlfriend and she brings her 4lb Yorkie over a few nights a week. The letter I received claimed The Springs at Jordan Creek does not allow visiting dogs. Wow — really? Am I in prison? On this same letter, they also told me «the person that has been staying with you needs to apply for residence here as well. My girlfriend stays here three nights a week — I have a three bedroom apartment to myself — I have never missed a rent payment, I was approved for my apartment — now I have to have her apply to live here as well — even though she has her own apartment with her own pet rent. Are you kidding me? I feel like this place is extremely hard up for money. To impose these fees on a person to attempt to collect more pet deposits, pet rents or application fees blows my mind. I have requested early termination for the remaining 4 months of my lease — I’ll let you know how that turns out. Stay away from this place — I loved it when I visited, but the front desk/management are extremely unorganized and rude along with their policies making you feel like your imprisoned. Cannot wait to get out of this place.