McDonald’s

This is the worst McDonalds ever. The staff is unprofessional, rude, inconsiderate and incompetent. From the Managers on down should all fired!

This is the worst McDonalds in the area. They always get my order wrong, and every time I get my kids situated at a table, I have to go back and wait at the counter to fix my order, and I end up waiting forever for someone to acknowledge me. Also, they are always out of ketchup in the pumps by the drink machines. There are also lots of flies in there, I don’t know if this is normal since the doors are always opening & closing, but its very annoying. Unfortunately I go to this mcdonalds pretty often because it’s near my house.

Stopped by for lunch. Staff was unfriendly, and downright rude at the window. I heard them talking about my switching apple slices for go-​gurt very loudly through the closed drive thru window. Just very unprofessional, considering she didn’t ask me which I wanted at the speaker. Food was fresh though, so they got a few stars.

Claudia works at the drive-​thru register and is here a lot of times when I go through here. She always is super-​friendly and treats me like a long lost friend! I don’t care if they may forget a sauce or a drink or something once in awhile, because there should be more employees like Claudia who are unconditionally warm and friendly and I really hope she gets the appreciation that she deserves :)

They forgot my fucking fries.
Will never come back.

Worst McDonalds I have ever been to! Having 2 little kids, I tend to go here quite often. Not once have they gotten my order right. Manager doesn’t seem to care and makes excuses that the employee is new. Ok that excuse only works so many times before I see right through you! Service is extremely slow as well! Wait at least 5 mins for food that is nasty and cold. Yuck. Would go to Wendy’s down the street but they are even worse! Hate going here but always get convinced by the kids! Yuck!

It’s McDonald’s. Don’t over think it. Been here when my kid wants a Happy meal and when I feel full of self-​loathing and feel like wasting 1000 calories. Rarely been inside, seems ok. Drive thru is hit and miss depending on the time of day — yes it gets congested during breakfast/lunch/dinner…like any fast food place. Customer service is not great though… very few people are friendly, most do not acknowledge my «thank you» and seem like they would rather be elsewhere… but again, it’s fast food. I don’t expect fine dining. Yes, of course I will be back. It’s close and I can wear my pajamas while getting my son some chicken nuggets.

Today is the 4^th time in the last year that they have messed up or forgot a part of my order. Shame on them!!! I should not have to check my bag, count my nuggets or unwrap each burger. Shame on me if I ever go to this Mcdonalds again!!! I have brought these mistakes to their attention via phone calls and emailing the McDonalds Corporate office to complain and all I got was 1 voicemail.
1^st time — I got home and they forgot my son’s $ 1.00 cheesebuger — no onions.
2^nd time– I got home and the 20 piece nugget meal was only 15 nuggets.
3^rd time — I ordered the new quarter pounder w/​cheese, lettuce and tomato and they forgot the beef so I had a $ 5.00 grilled cheese.
4^th time — I got home today and they forgot by son’s friggin $ 1.00 cheese burger no onion again. I got a 20 piece nugget meal again, said no sauce please and they gave me 3 of them!
I am done!!! McDonalds in Carpentersville has a new customer
Deborah S.

It’s McDonalds — you get what you pay for. food is adequate, but the service here is spotty at best. I don’t expect much from fast food, but the one thing I do expect is to have the person working the ‘speaker’ on the drive thru to be able to understand English.
I went through there last week and placed a special order — I had to repeat myself three times but she was unable to understand me and got a coworker to finish the order. When I got to the window she said, «Sorry, I don’t speak English well.’ SERIOUSLY?