Überdog

Uberdog is fantastic! I have a super high energy pup, so being able to drop him off here all day is wonderful. He’s exhausted afterwards, which allows me to actually get work done in the evenings! They also really care about their customers. My dog lost a kong there one time while boarding overnight, and the owner replaced it with a new one immediately. He also had a collar break as a result of some wrestling, and the owner gave me a check for his new collar. The employees also genuinely love the dogs, and my pup is always so happy to see them!

I have been bringing my dog to uberdog for 5 years, me and my baby boy love it. My dog is my baby and I would never compromise on his care. Everybody at uberdog have always been wonderful and taken good care of my boy.

I’m taking my pooch there for the first time. We are both very excited.

I have to give Dan and his staff 5 stars! My dog Mambo has been coming here since he was 6 months olds and loves it.
They always know me and my dog and greet us regularly. They make sure he has his flu shot so he doesn’t get sick or catch anything. He does come back smelly, but it’s a small price to pay for how happy he is after he comes there.
I have also boarded my dog here several times and have no problems. Dan has always called me back when I called to check on my Mambo. He is also a small dog and I’ve seen where they keep him and he’s perfectly well taken care of. If you want a personal experience without having a stranger in your home then this is the place.
I highly recommend the staff here and your dog is in great care. I think that it’s hard to leave your dog anytime you go away, but the staff here at UberDog treats your dog like it was their own.

My experience at Uberdog was very disappointing. As a result I am writing this review toI strongly recommend you find another daycare for your dog. The level of care provided by Uberdog to my dog and I was pathetic.
I believe my dog was likely neglected while at Uberdog, like my attempts for an update on how my dog was doing. I called during business hours for days and could not reach anyone which was incredibly troubling. I even emailed them but got no response; I found out later that all emails go directly to Dan. So, if the owner is unwilling to respond or provide an update when requested, who will? I spoke with Dan and he told me that there were mistakes made and offered his apology. I appreciated his apology but believe this was provided in a feeble attempt to «brush the real issues under the rug».
Ultimately, I believe they were very willing to take my money but not provide an adequate level of care for my dog. There is absolutely no reason for my dog to be returned to me smelling like pee and poo; his food that I provided to be unused; them to ask me to fill out what times he gets fed only to find out later there was no way they followed this schedule since they feed all dogs at the same time; and for my dog to literally be scared to go back there. Note that others have had similar sad and disappointing experiences like mine.
I would not have written this review unless I firmly believed that my dog was not properly treated during his time at Uberdog and would once again, strongly recommend you find another place to care for your dog.

NEVER AGAIN. Who is giving this place 4 stars?
I relied on Unilocal to find a place to board our Wheaten for the week. Uberdog had the most reviews so I ignored the few bad reviews from others who boarded their dog and decided to use them. Huge mistake.
Red flag #1: They will not let you in to view the play area or boarding area due to ”liability reasons”. The new place I use (that is infinitely better than here) gave me a full tour of their facilities because they had nothing to hide. At Uberdog I had no idea where our dog would be sleeping or playing. The website says”Of Course! All of our exciting play areas are easily visible”! This is 100% false. The small dog play area is not visible at all and you will have no idea where your dog will be sleeping either. At this point, I should have taken my dog and run out the door.
Red flag #2: The week’s worth of food I packed for my dog was returned to me with barely any of it gone. This made me wonder– were they feeding my dog? Was he left in his crate forgotten? If they fed him, WHAT WERE THEY FEEDING HIM??? Uberdog could not even be trusted to properly feed my dog with the food they asked me to provide, and it still angers me to think about whether my dog was left half starving the entire week.
Red flag #3: My dog was returned filthy and wet with urine. My dog does not pee on himself, nor does he like rolling around in wet puddles. Therefore, is the inside play area just not cleaned and is there pee everywhere? (is this why they don’t allow people to see it?) Or was he seriously just forgotten in his crate so he had no choice but to pee in his crate?
Red flag #4: For weeks after his Uberdog stay, our dog would not leave our side. He whimpered at night and would not sleep by himself anymore. He was the happiest, friendliest dog before we boarded him and only now are the negative effects of having spent a week at Uberdog starting to finally go away.
I felt so guilty after I used Uberdog instead of doing more research when I saw what had happened to our sweet dog. If you want a good, trustworthy place to board your dog please avoid this place!
(p.s. We found a new boarding place in West Hartford that is so much better than here. Our new place gave us a full tour, fed our dog the food we provided them, returned our dog to us dry (even misting him with a nice smelling spray), and our dog kept trying to get back inside to play some more when we picked him up. Therefore, there are great options in the neighborhood, Uberdog is just not one of them).
—
In response to Uberdog’s reply:
Daniel, when you speak with your staff, could you also speak with yourself? You had told us to email you if we wanted an update since it was our dog’s first stay, and that all emails went directly to your personal inbox. We took your suggestion and emailed you. Then, we got no response, for the entire week. We tried calling your business and no matter what time of day we called the phone rang 5 times and then went to voicemail. It looks like the only way to get a timely response is to leave a negative Unilocal review.
I’m glad we agree that your website advertising is not true. I still see that it says that all play areas are visible. A staff member told us you have a lawsuit with the landlord about the new space and so the small dogs haven’t been moved to this new play area you speak of. Maybe you can change the language on your website to say:
«Can I see the facility that my dog will be playing in?
Of course! All of our exciting play areas are easily visible from one of our huge viewing windows IF YOU HAVE A BIG DOG, BUT NONE OF OUR EXCITING PLAY AREAS FOR SMALL DOGS ARE VISIBLE. NOT AT ALL. AND IF YOU ASK TO SEE OUR KENNELS WE WILL TELL YOU THAT ALSO CANNOT BE SHOWN DUE TO LIABILITY REASONS AND YOU CAN ONLY SEE THE LOBBY. SORRY!»
I think this would make your website less misleading.
Since liability is a big concern for you, the amazing daycare center we now use told us that our dog was missing one of his shots to play there. We immediately took him to the vet to get this shot. It looks like Uberdog requires this shot too, but no one checked our dog’s records to make sure this was the case. So you may have dogs without all their vaccines playing in all of your exciting play areas right now.
If you ever do find out what our dog was fed the entire week he was there (assuming he was fed), please feel free to contact me directly. I would love to know.

I boarded my Maltese overnight for the first time at uberdog, came to pick her up they brought out not one but four wrong dogs one at a time. No not my dog over and over again. Finally they said she must be in her kennell, so I follow them she is cowering in her crate dirty and scared to death, she has been board before at other places never has she been so freaked out. And so dirty!!! Sorry we won’t be going back!

After a one day trial visit at doggy daycare, I boarded my beloved registered therapy dog at Über Dog for 5 days while I was on vacation. After finding out that my usual spot was booked, I sought out recommendations from friends and Über Dog seemed like the best choice. I returned from vacation late Sunday night and I picked my dog up on Monday morning as soon as Über Dog opened. When I lifted my dog up into the car to go home, I noticed that he was wet. As we began to drive, I noticed that he smelled of urine. Upon arriving home I realized that my dog, and all of his belongings including the tote bag which contained his food container were all soaked to the point of dripping with urine. As the day went on, my dog became violently sick to his stomach and for the first time in the 5+ years I’ve had him, he began to refuse his food. This was back in August of 2013. It is now February of 2014 and after 6 scary months and over $ 3,500 in vet bills, my dog is finally on the mend. I don’t know what happened when I left him at Über or why he got so sick but I am finally feeling emotionally capable of sharing our story and writing this review now that I know my pup is going to pull through. I have told everyone I know about this experience and my dog’s vet has shared the experience as well as the doctors in the practice all have their suspicions. But in the end I only know three things 1) my dog and everything he came with were returned to me dripping in urine, 2) despite sending my dog with detailed instructions and two extra days of food just in case, his food container was returned to me empty, and 3) I will never return to Über Dog. Six months later my dog is finally healthy enough to return to volunteering with me as a registered therapy team and writing this review was the last step in putting this experience behind us.

My mom was one of the first customers when Uberdog opened and recommended it to me when I was looking for a dog daycare, and I’m glad she did.
My dog had issues with her stomach in the past and when she’s gotten sick there, they have immediately called me to let me know what’s going on and have taken care of her to make sure she was feeling better. Or any time that anything has been even remotely questionable about her behavior (for example, one time she seemed disoriented and began walking funny), they have called me to let me know. Dan and his staff care about the dogs that come in, and I’ve always felt comfortable and confident leaving my dog at Uberdog, even for overnight stays. And when I found out I was moving across country and asked if I could transfer remaining package days to a family member, Dan and his staff let me do this, no questions asked.
Prices are reasonable and consistent with similar businesses, and even if they weren’t, I can honestly say that it is worth every single penny. Especially in the winter, when my dog couldn’t get her daily exercise due to the cold and snow, I found that taking her to Uberdog even once a week (and supplementing it with taking her to the dog park on the weekends) kept her happy and kept me happy too.
I would definitely recommend this place to everyone.

I love Uberdog and wouldn’t go anywhere else. I trust them with both playcare for a day and for overnight boarding. My rescue dog was extreeemely nervous and skittish when I got her, so I was nervous to see how she would do with other dogs. She was a bit of a wallflower the first couple times, as it takes her some time to build trust and feel comfortable. But before I knew it, my dog, who was still scared and running away from friends and visitors at home was so excited to go to Uberdog that she would RUN right in. She’d jump out the window once we parked if she could! She is so much better socialized and has completely come out of her shell. She loves the staff and they are great with her. I never worry about leaving her there, she is well supervised and cared for. THank you Uberdog!
Love Natalie and Lucy :)

love it.
my newly acquired pup has had two stays here and has done extremely well both times, coming home quite tuckered out from all his play time.
i have to say i was impressed by the staff. they were very patient with me and all my questions the first time. you can tell they are all dog lovers, and very attentive. my guy’s about 60 pounds and, understandably, the dogs are separated according to size to ensure that none are intimidated or out of their league. well, my rescue was used to hanging out with smaller pups, so, when they noticed his discomfort around the big guys, they switched him to a smaller group. he did much better.
everything you bring to make them used to the environment (bedding, treats, food, etc.) is returned to you labeled with your pup’s name. I’m sure for them that’s a very practical move, but i think it shows great attention to detail, and reinforces my trust in their operation.
rates are affordable, the facility is clean, and the staff is awesome. the only difficulty is finding the place; it’s in a teeny industrial park, tucked away from the road. but, once you’ve found it the first time, you’re good to go for every return visit. and return, you will.
*** for those with pit bulls: I’m sorry. they’re a great breed, but as a business– a functioning, needing-​to-​profit-​at-​least-​somewhat business– uberdog has clearly needed to make a decision regarding their insurance. I’m sorry for your inconvenience, but that does not make them a bad business.

I’ve been bringing my dog here since she was 4 months and is now almost a year old. I absolutely love this place… everyone who works here is friendly and engaging. The owner is always around, is friendly, knowledgeable and quick to provide a solution. Not to mention that my dog has excellent dog manners now which makes meeting other dogs in different scenarios a breeze. She’s super tired at the end of the day, which makes training her a bit easier!

This place is great! My Corgi and GSD come home exhausted each time I take them. I use Uberdog mostly for weekends and long stays now that my dogs have aged and mellowed. I am surprised each time when the staff remembers our dogs. Everyone that works there appears to genuinely love their jobs. I always leave my dogs knowing they are in great hands.
I was disappointed to see so many negative reviews due to them not taking Pitt Bulls. Probably works out well for me, my Corgi was attacked pretty bad by a Pitt at a dog park and now is slightly aggressive towards them.

Über Dog is the best dog daycare around. I drive from Manchester to bring my dogs here. It doesn’t matter if I go weekly or if its been a few months the staff always greets my dogs by name. The owner is there often and all staff members are very friendly. Great place to bring your dogs to play and they will return home exhausted.

You think people in the «dog business» would be educated enough to actually KNOW dogs. These people are extremely ignorant and discriminate towards certain breeds. While setting up an assessment appointment I could not confirm if my dog was a «full blown» pitbull because I rescued her. She actually looks like a lab. All of my vet papers say pitbull mix, but because the word pitbull is in there, Uberdog said that there was no way they could take my dog. So much for that assessment huh. My dog is medium sized, weighs 40lbs, calm, professionally trained, and lives with 2 other different smaller breed dogs and 1 cat. The only reason I searched this place was because I belong to the bootcamp gym right across the parking lot. It would have been convenient to drop off my dogs before work and pick them up after the gym each day during the week. However, they did end up recommending me to another place in the West Hartford. Probably the the smartest thing they said to me that day. I will definitely spread the word to all my friends, family, co-​workers, and other dog lovers about the ignorant practices and horrendous service of this place.
***I think you should invest some time in researching what insurance policy and guidelines the other dog day care, that your staff recommended to me, have.

I can not say enough good things about uberdog.
We started taking our puppy there a few weeks ago. In the few weeks she’s been there she has turned into a whole new dog! Before when we would get home from work she would be full energy and running around like crazy. Now she spends her days running around at über. When we pick her up she doesn’t want to leave, and when we’re home she wants to cuddle and relax with us. A dream for the working dog owner.
The staff at Uberdog are great. They all know Beatrice by name. They are so happy to see her and she’s so happy to see them!

1.) Reason for coming here:
To see what this place was all about and if they allowed Pit bulls.
2.) Background/​Introduction:
This is only one location. The owner is trying to open another one in Rhode Island.
3.) Aesthetics:
Clean and feng shui.
3.) Service:
The guy here was very enthusiastic. He seemed to love working with dogs.
4.) Price:
Seems comparable to other dog sitting places.
5.) Extra Info:
No dog grooming is here. They stated that they don’t have the facilities to do that.
6.) Impression:
It seems like a cool place for dogs. They don’t allow Pit Bulls due to Insurance reasons, but «Best Friends» does.

This is such a fun place for dogs to stay when their owners are away from home. Compared to other boarding kennels, this one is amazing in terms of cleanliness. And I like the free poop bags :)
Atmosphere: the place is so chic. I love the waiting area. The dogs are allowed to run wild and play with one another. Dogs regardless of size are allowed to socialize with one another. When I looked through the glass to view all the dogs each one looked so happy. It’s like dropping your kids of at Doggy Summer Camp. When you pick up your dog they return home and sleep for days because they’re exhausted from way too much running around. Biilie Joe slept for days after we picked him up. He’s such a big dog but he plays just like the other little boys that stay at Uberdog.
Staff: the staff are friendly and from the interaction you have with the staff you know they enjoy their job. And when I asked if I can take pics they told me I could snap as many as I wanted. Their openness to being photograph on an off that suggests that they proud of the facility and that this place always looks the same regardless of who is visit. :)
Price: the cost for the stay is on the pricey side. I would have to say it’s equivalent to paying for a hotel room. The down side is you get charged for the full day regardless of when you drop off your dog. It will run you $ 40 -$ 50 per night.
Warning: Expect scratches on your dog because well dogs are dogs they play rough.

After visiting their facility with great excitement, I was heartbroken that they would not accept my well-​behaved and sweet-​tempered pitbull because of her breed. We found a daycare that will accept her because of who she is, not what she is. I seriously hope that uberdog rethinks their judgmental policy.

I can’t believe I am the first reviewer. This place is like dog heaven. My little guy, Dasher, a 2 year old Boston Terrier loves this place. The staff is really great. The place is clean and they let your dog play the entire time unlike other places. I’ve even used them overnight. My owner concern is that sometimes the dog to staff ratio is on the high side. Also, they separate the little dogs and big dogs which is great. Except the little dog area has no direct access outside. They do switch the two groups up to allow the little dogs tot go outside during the day. Again, the people are great and I know they take good care of my little guy while there.

Uberdog is a sparkling clean gem set in the middle of an industrial warehouse park. On my first visit, I was intimidated to think of entrusting my dog to anyone who operates from behind a Fastenal shop (no offense, Fastenal). However, walking in the door completely changed my opinion. Gleaming hardwood floors, couches, and even a refreshment station are provided! The owner is friendly and passionate about his mission, and always has a funny story or comment about how my dog behaved during her visit. A large window allows any nervous owners to view their dogs as they play, which was very reassuring.
Although the employees appear to be high-​school aged, they always remember my dog by name when I come to pick her up, and there is at least one person in the play area with the dogs at all times. My puppy is tiny (7 pounds) so I was very nervous about the potential for injuries, but she comes home happy, tired, and a little smelly at the end of each visit.
I give Uberdog four stars for two reasons: first, the location is less than reassuring for first-​time visitors. Second, the webcams that are advertised have not yet been reinstalled after some painting that was done in the play area. The owner expressed hesitation about reinstalling these cameras due to the number of calls he would receive from owners who couldn’t see their dog, didn’t want their dog climbing on the playscape, etc. This is understandable (dogs must be dogs at some point) but I would still like to be able to take the occasional peek via webcam. Hopefully these will be back up soon!