The UPS Store

The absolute best! They helped us out of a huge printing issue we were having.
Our normal printer closed and we had a last minute print and production job we needed done.
Not only was the UPS store cheaper, they were friendly, more efficient, and got the job done at half the price.
Leslie was a HUGE help along with Tyler. We could not have gotten the job done without them. We have found a new home for our printing needs.
Thank you !

When someone goes outside of their «normal» way to extend services to you… it’s worth noting. This was my first visit to this store… and it CERTAINLY will not be my last! What an Amazing young man named Taylor that waited on me. Oftentimes, when you frequent an establishment, you come to expect a certain degree of kindness… but this visit was truly Amazing… although none of the other young ladies acknowledged me; not a problem. Taylor’s professionalism, kindness and sheer passion for making me feel as if I was the most important person isle the room; should be duly noted. He made sure to pack my nephew’s package with the utmost in carefulness and ease. I cannot express how sincerely appreciative I am for assisting me. I am a stickler for those who posses the uncanny ability to extend first-​class, customer service to their customers. Well… this is just what Taylor did for me.
If ever you are in the area and need a package or packages shipped… this is the place and Taylor is your Guy!!!
#thisishowcustomersaresupposedtobetreated!!!

I drop off packages all the time. The staff works quickly and I almost never need to stand in a long line. They are the tops!

Extremely helpful friendly people. I thought CUSTOMER service died decades ago. There’s one guy (I’ll find out his name the next time I visit) that is younger and he is always insanely helpful. It’s great to see younger people with a great work ethic and attitude!

Normally, I just take the time to review restaurants, but when I saw that my «go to» UPS place had only 3 ½ stars, I had to speak up! Have used this place for years from everything from when the college daughter leaves her retainer and at home and I have to ship it to her overnight, to needing a notary, to needing to fax something when my fax is on the blink. People super nice and friendly, prices reasonable (mention that you have AAA and get a discount), and, importantly, free m & ms. Too bad a few haters felt compelled to trash them with one star ratings.

People here are very friendly. The service is excellent. They helped me with a heavy item out of my car when they saw that I had my baby with me. They didn’t even ask if I needed help. Thank you for your help

Snarky employee wanted to charge me nearly 30 $ just for them to pack my item in a box with peanuts on top of the $ 20 for shipping. When I politely refused and said I would do it myself he stated I would need to do so outside. It was 100 degrees outside and there were no other customers in the store to take offense to my packaging my own shipment. Yeah no thanks. I went down the street to the topanga location to ship. TOPANGA LOCATION= complimentary packing peanuts! WHATT??? AND They will tape up your box for you FOR FREE! NFW! I will not return here to ship my packages and would not recommend this location to anyone. Go to topanga canyon.

Great customer service. Quick service and suggestions to help me save some cash. Thank you!

Very helpful and professional staff here. I’ve shipped a few things here and never had to wait more than 3 minutes to be helped. Obviously this is leaps and bounds above USPS. Pricing is a little more expensive, depending on what you are shipping.

Leslie the Notary was so helpful. I had some crazy requests and cut and paste copying and she even had a glue stick to make it all copy correctly!
She then emailed the copy to me after scanning it. No extra charges.
Very helpful people!

UPS Store, the place for all your packing, shipping, printing, and business services needs.
West Hills UPS Store is easy to miss, it is within Platt Village Shopping Center, between to Pavilions & Starbucks
I’m only familiar with notary. There was no wait, I got the notary I needed for $ 10.00 and was done and out the door in 5-​minute.
Friendly workers here!

Came here to do some notary work. The owner holds the notary license and she was doing a very long document when I walked in. I showed her what needed to be signed and she took a break from her 60+ page document and stepped aside to take care of me.
My document was two minutes long. She read it, I did the oath, signed, got fingerprinted, and my friend paid.
All was very quick and simple. If I need to do notary again I now know a good place hat charges a fair rate. $ 10/​signature.
Came here the next day to ship a ps3 I sold on ebay. I had a good experience with notary so the shipping process should be the same.
My ps3 had no box or anything. They took it off my hands and have shipped it for me. All went smooth and the service rep is nice.

I wen to the notary to do some paperwork. I had Jeff who I find very rude and unfriendly. I kind of felt that he hate this job. It was my first time in this store and the last one.

Went to get a form notarized, yet no notary there. I think if that is a service you advertise, that there should be a notary there at all times.

This team really works to get you in and out of their store as fast as they can. I had some Christmas packages to get out and there were about five people ahead of me on line doing the same thing. The staff was extremely courteous and efficient and careful with all of our packages. It is a little more pricey to go here rather than to go to the West Hills Post Office, but they are well worth it for the much faster service than that post office will ever offer!

My previous review for for a different location, my mistake.
I’ve been here a couple of times, but they’re usually on the more expensive side compared to printing a label myself
The people here can be nice, but I’ve also had not so nice service… and they tend to be slow when it’s busy… which can be normal considering I’ve only seen about 2 people working here at one time.
I only go here if I have to to ship UPS; I rather use USPS or FedEx as they are cheaper services, but that has nothing to do this with particular store (they can’t control what UPS charges…)
I remember dropping off a Wheel here a couple years ago and they sent it out ASAP. the recipient got it the next day and I only paid for Ground shipping!

I had to have a document notarized and emailed in a short time. I was in the car when I found out and I had my daughter type it up on her laptop and put it on a flash drive. I was in and out of this UPS store in a short time and they printed the document, had a notary in the store and emailed it to me as a very reasonable price. It was very quick and convenient. The staff was helpful and friendly.

This place is very expensive and some of the employees are not too helpful. I was told that I was not allowed to pack a box in the store, that I could go in my car or go home to pack it but that I was not allowed to pack it in the store as it was the owner’s rule. They did offer their packing assistance in store… for a hefty fee.

They get the job done. I always find it pricy, but I’m glad there are here for notary, faxing (who even owns a fax machine in this day and age), and copying. If I were to get a PO Box, I’d probably do it here since it is so close to home.

There was a complaint about this store related to their not articulating USPS rates. I don’t understand why you would go into a UPS store and ask about USPS rates?! The post office won’t give you UPS rates. Why? They’re a COMPETITOR!!! It’s the end user’s job to gather informaton and make a decision that works best for them. I find this store’s staff to be professional and helpful. Sometimes you pay more for the packaging, but you are paying for the convenience. When I consider what I earn per hour and think about not having to shop for packaging supplies and standing in a post office line, UPS is a money maker for me every time. I also had a bunch of stuff from an estate packaged and shipped and every single item arrived in perfect condition. You can’t pay ENOUGH for that. I like them and I think you will too.