Citibank

Why is this bank branch closing? Why are they no longer open on Saturdays?
Why is the Sunset Branch no longer open on Saturdays?
I tried to make an ATM deposit. It said «Not accepting cash deposits»
This is a bit unsettling as it is the bank where I keep my money.
Does anyone know the answers to these questions?
I tried calling the bank. They did not know. Yikes!

I really like this branch. I’m surprised to see bad reviews. The managers are very helpful and professional and all of the tellers are friendly and efficient. I’m always in and out fast. The parking lot is small and sometimes hard to get a spot, but the service is so good, I don’t mind.

There should be a Class ACTION Lawsuit with this bank. I used my CITI BANK CREDIT CARD not debit card to pay my car payments fo r my Jaguar. I had no idea every month they have been charging ME cash advance fees!!! As the car payment place is another bank they see that as cash advances!!! Have YOU checked your state ments?
Check YOUR satements!!!
They are OUT to cheat you while you are sleeping!

this bank is mad chill and the staff is efficient and friendly. x)

I mean, it’s a national chain bank in the year 2012. What are you people expecting, Jimmy Stewart behind the teller’s window? It happens to be my preferred local Citibank branch since it converted in 2004 (you wanna talk about attitude, go to the Citibank on Doheny and Sunset). I’d say I’m in at least three times a month for various human-​dependent needs.
The tellers are tellers. The line moves no faster or slower than any other local bank. You’re no less likely to be frustrated by the bank’s policies and procedures than anywhere else.
Again, it’s a bank!
To their credit: I’ve never been treated rudely. My money has never been mishandled. When I go in with my dog, he always gets a treat.

I had one of the most ridiculous conversations of my financial life here. I spent ten minutes having a teller try to explain to me why they were putting a hold on a cashier’s check from another bank. Hold a cashier’s check? Really? Fortunately I was able to talk the manager into not putting the hold on it, but the fact that I had to convince him was way too weird for me.

It’s the twenty-​first century, hotstuff (yeah, as though you needed me to remind you ;-P)
– and if folks from a hundred years ago could see our world today — cellphones, laptop computers, rockets to the moon, jet liners, microwave pizza, online streaming por — er… MOVIES…
… they would likely fall off of their donkey saddles or gigantic front-​wheel bicycle seats in shock, and send a telegram marked URGENT to ma and pa about how this planet morphed from a Frederic Remington painting into an insanely impatient teenage girl.
«World gone mad [STOP]. Naked sin everywhere [STOP]. Bare ankles and everything else [STOP]. Ancestors rolling in grave [STOP]. Skinny jeans on boys still a no-​no [STOP].»
(That message would have set them back at least sixty cents via Western Union).
But there is one thing beyond eating and sexing that we today have in common with our predecessors (actually two things, because today’s hipsters are just as douchey as 1910s dandies were) — and that’s the necessity of walking into the bank to hand over or take away money.
Yes, the bank. Even though we can bank by phone, web, wire, mail (snail and E-​), there are still those occasions when we have to talk to a teller or other bank employee face to face.
And for the most part, it’s a slow and not-​too-​pleasant experience, regardless of your bank.
How is Citibank different in West Hollywood? It isn’t. It’s just like Citibank anywhere else, and most banks anywhere else, too.
Is it Friday afternoon, honey, and have you got a paper paycheck in your hand because you didn’t get direct deposit?
Have fun standing in line behind fifteen people (all of whom doubtlessly have important albeit time-​consuming problems) while you watch the two tellers on duty chat with each other as they [gradually] address the work in front of them. Oh yeah — the other four teller stations? All on break. Or didn’t come in today, or were never hired because after a five hundred jillion dollar government bailout I guess the banks are strapped for payroll cash.
«But why didn’t you just deposit your paycheck in the ATM outside?»
Yeah, well see, about that…
If you DO gamble on doing that, I hope you’re the Vegas (or Pechanga) sort, because odds are you’ll check your balance online and see that the thoughtful associates at Citibank conveniently forgot a «0» or decided you really meant you wanted your money deposited and confirmed next Thursday instead of today.
When you open a checking or savings /​CD /​money market account, be prepared for the associate to tell you a lot of interest and rate information, only some of which might be true. I found myself looking at a rate chart brochure on the desk of the man who opened my account, and seeing that the numbers didn’t corroborate the information he had told me. When told this, his reply was along the lines of, «Oh, well I guess not…»
I haven’t had to borrow money from this bank, but if it’s anything like the headache of simply giving them my money, then it’s not something I’ll ever want to do here.
Sometimes the tellers aren’t even just harmlessly indifferent — at times they’re actually rude and seem passive aggressive. Not all of them of course — and some of them are quite nice — but more than once I brought in checks in small amounts (such as a check for $ 8.50 from myself to myself, across banks to make the balance at the other bank a nice, even number, for example), and the teller would actually look at the check and seem to scoff at the small amount.
I mean seriously, WTF? Just cash it, dude — and wear a clean shirt when you go to work.
– And then, when they forget to give you a receipt, they act like it’s a chore to do a mouse-​click and give it to you.
Sorry, partner. I didn’t mean to keep you from your Blackberry.
Like any bank (or any business, for that matter), the good are tainted by the not-​so-​good, and there are really good employees at this bank.
But their efforts at professionalism are often derailed by their slovenly peers.
Citibank in general might be great (psst! It isn’t), but this branch is a definite nay. Be prepared to fight for street parking (your opponents are Millions of Milkshakes, Phở City, and Pizza Rustica — good luck, my love), or you can chance it by parking in their cramped rear lot. It’s not as sexy as it sounds.
I hope you enjoy door dings in your car’s lovely paint.
Sometimes on a stressful weekday afternoon standing in a long line and watching the two tellers gab about clubbing while the old lady in front of them is asking questions about why she never received her debit card in the mail — I wish it really were a hundred years ago, and life were simpler.
– though, I always wake up and realize that there’d be no Youtube, and anyway the people back then would probably burn me as an unrepentant, lascivious witch.
[STOP]