CVS Pharmacy – West Hollywood

«You can come back and speak to a colleague, I’m not going to call and verify your prescription at this hour, we are closing soon. Is there a reason you didn’t go to Walgreens?»
Not even joking, this is what his c u next Tuesday said to me. I’ll never step a good back in this dump, the people are rude, the place is dirty, the prices are terrible, and their selection is awful. Good luck!

Avoid getting medication here unless you enjoy dealing with employees that were hired as some sort of mentally retarded outreach program. I come and drop off a prescription and the pharmacist takes it and walks away. After 2 minutes of standing there like Forest Gump staring into the sunset, I sit down.
30 MINUTES LATER I get up to check and she says, «oh hey we need your address to get started» I understand I was sitting 3.5 feet away which is super far, but I’m sure she could have shouted. I was then instructed to get back in line. Oh joy. At this point I my veins in my forehead and neck are about to burst from the anger. Then another pharmacist helps me at a pace that if was any slower we’d be going back in time. After an eternity she then says ok, come back in an hour!
I explained what happened and asked what was going on and quickly realized it was a lost cause since she had the blank stare reminiscent of Ralph Wiggum.
Do not come here.

I go to This store very often, And normally don’t write reviews against the people who work in companies but this employee name Pasqual! Is always angry and seems like he is miserable doing his duties as associate of CVS. I hope the managers do something about it because is affecting the service that the people who purchase in this location don’t deserve it! I will be happy to be contact for a manager o someone and give feed back about this employee misconduct

What I thought was gonna be an hour long ordeal at the pharmacy was a quick 5 minutes thanks to Greg. He’s super friendly and helpful and has literally made my day. Thanks Greg!

The worst service. Slow. Won’t call back when they say they will. It’s better to just die than fill a prescription here.

Worst pharmacy ever, don’t know their heads from their asses. 1 star is even too much, last time here, transferring all my Rx’s and family’s out. I only came here cause it was close to home, not worth the headache.

Close to everything in West Hollywood and always parking available. The rest is your typical CVS.

This CVS has great parking and the lines are not bad for the pharmacy. The building however is next to a self made homeless village. Often times the sidewalks are impassable with clutter, trash, tents and shopping carts. They also do not allow bathroom use claiming it is always «out of order»

A couple years ago, when I first decided to fill my regular prescription at this pharmacy I ignored the bad reviews… big mistake. Seriously — just go somewhere else.
I have had numerous negative experiences with these pharmacy techs including: an occasion where a pharmacist lost her cool (yelling and insulting) at an insurance person over the phone… because they had asked to speak to me (in order to tell me how to fix a problem on my card). The pharmacist then lectured ME about how rude it was for the insurance person to not go directly through her to give me the information. Uhm… sorry, I guess?
Then I had an experience where I had to spend a half hour on the phone going back and forth between the pharmacy and my doctor as the pharmacy tried to get my prescription filled… despite never really trying, apparently. They had offered to fax in the refill and the doctor never received it or any calls. I ended up having to do all the leg work.
Then yesterday was the final straw. I arrived at CVS around 5:55 pm to pick up a prescription. There are three pharmacy techs working and two people in line. I get in line and wait for a few minutes until a pharmacist informs me that the last person they will be helping that day is the man in front of me. I tell her I’m just picking my prescription up, it’s already filled. She told me to «come back tomorrow.» Hold on, hold on… I checked my watch and it was 6:01 pm – 1 minute after closing. I understand how staying a few minutes late is an annoyance, I really do. And if I was turned away by a restaurant I would apologize and find another… but this is far more important. I was denied medication that I couldn’t fill elsewhere until the next day. Forget the fact that I was standing in line even before then, but this could be a potentially very dangerous situation. This woman didn’t know what my prescription was for and as someone working in medicine she should understand how horribly dangerous it could have been.
I got a text today reminding me to come pick my pills up – oh gosh, thanks, but actually I think I’ll FINALLY go somewhere else.

After years of foolishly giving my business to this CVS, no more. I’m done. Finito. OVER. Is there a negative stars option on Unilocal?No. Dammit.
It starts when you park in that shithole of a garage, where you’ll be lucky not to interrupt a drug deal or trip over someone sleeping in the elevator lobby. Then you have to ride that 1981-​vintage elevator (how it that thing even legal?) that smells like piss. Then you get to suffer the actual «retail» experience.
Never mind that the shelves in general are always picked over and a complete mess. Let’s focus on the pharmacy, because that’s really the only reason you’d every bother going here in the first place — to pick up a prescription. What is WRONG with these people? From messing up your order to wasting your time with bad information to arguing about your insurance, they have to be the surliest, most miserable, unfriendly, unhelpful, uninformed, apathetic and frankly cluelessly sorry bunch ever to grace the interior of an establishment purporting to offer a customer service experience.
Don’t go here. There are plenty of other drug store options within the radius of a mile — Target, Rite Aid, Walgreens, whatever you fancy, really. Any of them will provide you a more pleasant experience than this dump.
Sayonara, CVS at SMB and La Cienega.

Horrible customer service. They are slow so here. There is always a line. They seem miserable. I get that it’s work and not everyone enjoys their job but at least pretend to be polite. I would not recommend this pharmacy to anyone.

It’s a huge store, so nice to have a larger selection than a typical CVS.
The pharmacy always has a line, so plan your stop accordingly.
Sadly, there are frequently homeless people loitering in the parking structure and around the front door. Some of them can be a little scary, I’m guessing due to mental health issues. It has been this way for years, and I wish they would do something to take care of this issue.

This review is for the pharmacy staff.
I’ve always been pleasantly surprised by the level of customer service at this location. My insurance co. didn’t bother applying my premium payment (this I learned after waiting days for my account to be un-​suspended and multiple trips to the pharmacy). I ended up shelling out a chunk of dough for the meds. Adrian the Pharmacist, assured I’d be reimbursed once everything was straightened out and flashed me those ‘hang in there girl’ eyes. She didn’t let me down, eventually refunding me the $ 124+.
She thanked me for my patience. Honey, for $ 124.19… not a problem!
Thanks Adrian!

Terrible service at pick up counter. Sent to three different lines finally sent back to pickup line where I started. Non pharmacist personnel in the pharmacy seem to enjoy pushing customers around. The poor pharmacist didn’t stand a chance working with such toxic staff. Took three days and multiple trips to
Pharmacy to get prescription for a baby! Even the doctor warned us about this
Pharmacy.

Chronically understaffed in the pharmacy. Better plan to wait a long time if you come here. Can’t wait for the new Walgreen’s open up nearby

Probably one of the worst drugstores around.
Sadly has been so for some time, no change in sight.
I am not even talking about the pharmacy, just the store, selection, and employees.
Shelves are messy and not cleaned up and restocked, selection is poor (want chilled sparkling water? Nope — not here. Want non-​dairy ice cream such as a simple popsicle? Nope — not here.). Cosmetics are all over the place, lack in any variety of simple everyday products.
Additionally, employees are mostly disengaged (no customer service skills) or straight out rude — like the black lady at check out giving you an attitude at self-​checkout).
Positive exceptions: the assistant manager (apologies for forgetting her name) and Ruben. And the nice black gentleman who always makes me smile.
I go back to this store just for its convenient location, but for nothing else.
CVS corporate really should clean this place up, it’s a disgrace.

I picked up a drug perscription here yesterday– they were probably the most friendly staff I have ever encountered at a drug store. Excellent service– only down side is that stupid elevator tat takes so long you think you may be entering a time machine that is in definite need of a 9.5 gigawatt flux capacitor, LOL.

Aside from some clearance sale/​deals … THE PHARMACY IS A DISGRACE.
After CVS joined the few major MEGA drug stores (driving out competition/​options) repeatedly … The pharmacy is OUT OF STOCK of a common generic medication.
Usually I am told a few days to get it in stock.
Last time I was told the Manager was out until next THU (almost a week) and only then could the Pharmacy order then wait for this basic medication to come into stock.
Pavilions Pharmacy has ALWAYS had the medication in stock and always fill it in moments to a couple minutes at most.
It’s a longer walk to Pavilions Pharmacy, BUT IT’S BETTER THAN CVS in all professional ways

This is a reliable place to support the neighborhood community, both the residents and transients. The problem with the location is it’s in a decent enough area at the metropolitan crossroads of LaCienega and Santa Monica Blvd, close by the Sunset Strip, but for some reason it’s a magnet for sketchy characters loitering and CVS doesn’t seem to do much to resolve the presence of these intimidating folk who could easily ward off visiting tourists and patrons from coming.
The parking lot is nice for the area, without it, patrons could only walk here, as street parking in the area is a nightmare. From the lot there’s not necessarily direct safe access to the store entrance that I know of.
From the top deck of parking lot to the store, going down the stairwell there was a non-​prescription drug deal (probably marijuana) going down, then outside of the store there was a guy with no shirt talking to himself, but seemingly on the verge of randomly snapping into a rage, so everyone tries to avoid eye contact as well as get away from harms (and smells) reach.
Inside is fine ‘tho, but of course you have a lot of odd randoms coming into this place, so will see quirky characters.
It’s West Hollywood aka WeHo aka Hollyweird, so expect the unexpected.

It’s always nice having a CVS near you. This one is complete with all your daily necessities, toiletries, medications, and emergency office supplies. It’s never very full, so it’s a quick in-​and-​out ordeal. In the front, you have self-​check-​out which I recommend people use. On the side near the elevators is the regular checkout. There can be a line there.
It’s easy parking. The have a 3-​floor parking garage with separate entrances so watch out. Easiest way to access it is on Holloway. You can take the stairs to enter the store at the intersection of La Cienega and Santa Monica Blvd, or you can take the elevator to the first floor.