Royal Car Wash

Just had my car washed today. Could not find my Pavilions receipt for discount. I’ve been going there for over 15 years. They Would not even consider offering the discount without the coupon. Terrible business people.
Employee/​owners attitude stinks to put it nicely. They’re always right and they do not value customers… attitude is anti-​customer.
I do not recommend this place even though it is convenient location.

I get my car washed here regularly and they always do an amazing job! They use great products because my car stays nice and shiny! I don’t live in the area but I do work in Pasadena. I’d still drive to this location even I didn’t! It’s pleasant, they have a nice shaded area to eat and relax (I love Café Bambino) and they’re really fast! I appreciate their great work!

Paid $ 24 for a «Deluxe» car wash. Not so deluxe! They didn’t even clean anything inside. The vacuum job was half-​assed. Inside of my car still dusty with not the slightest wipe down. NEVER coming back to this place. EVER.

Over priced, poorly managed, filthy and the longest Carwash I have ever experienced. Never coming back! Unilocal made me give it one star.

Stay away from this shit hole! What a waste of money. I got the Deluxe Package, only to see my rims were still dirty. When I went to the «manager» outside and I asked him they didn’t clean my rims, he said «that it won’t come off». Then I took it to my own hands and started doing what I paid for and did it myself. I took a towel and started cleaning the rims and the dirt that «couldn’t come off» was coming off. So I went to the lady at the register and ask to speak to their manager, and I explained about their shit job. She said if you want your rims clean, you have to pay $ 7.00 extra (it doesn’t come with the car wash). WTF? So they want me to pay extra for something that said that won’t come off? Avoid this place. Find a better place, or wash the car yourself like I did at this car wash.

I’ve been going here for 10 years. When you get an oil change, you get ½ off a car wash, which is nice! Staff is friendly. I think a lot of the people reviewing are confused between the difference of a wash and a detail. I’ve never had a detail done, but in my preliminary searches, they are 100 – 300 for internal and another 100 – 300 for external in the area. If you want everything cleaned perfectly, do the detail, but don’t complain about car washes when you’re expecting detail quality.

Had a bad experience there today. The service guys jumped over a bunch of waiting people to clean an Über drivers suv. They lost out on a great tip from me. I’m going to look for another car wash.

The managers response was «how do you expect us to clean it well if it was dirty» He said if you want us to remove that stain (which I removed with my finger) you need to pay for wax and that is $ 80.
There is nothing Royal about this place! Never going back

I’ve been coming to Royal car wash for 5 years and have ZERO complaints. I won’t bore you with paragraphs of blah blah blah. My car has been detailed here every 90 days and I get compliments all the time. My car is 5 years old and people still ask me if it is a new car. I have and continue to recommend Royal car wash

Worst car wash I’ve been to! They were supposed to vacuum and wipe the inside. When I picked up my car it was still dirty! I had to ask them to vacuum again and the guy starred at me waiting for a tip which I didn’t give him because of the awful service! Never going back there again.

How is it that I have to start vacuuming my own car in order to get service even with the guy standing right there? The guy was too busy talking to someone else while I was just waiting outside my car I thought once he saw me he would come over to help me out… Wrong! I waited a little bit until I know he saw me a couple times waiting… So then I decided to grab the vacuum and start doing the job myself. You bet your ass once I did that he came right up to me…

Good carwash if u don’t mind the long wait. Its not the workers its the guy that first helps you when u need to leave your car and tell them what wash. I pulled up and had to watch him have a 10 min conversation while i was standing by my car waiting for him. I grabbed the vacuums hose myself and started vacuuming my own car then he must have realized i was annoyed. Try the carwash off santa Monica and crescent they are on top of stuff .thx

Recent reviews are right. This place has gone downhill big time. Went there today, drove out. It took 5 minutes for the guy to come out and give us a ticket for the wash.
Mentioned we were going across the street for lunch– he told us they would be done 30 – 35 min and they would charge $ 20 hr for parking or would put my car on the street to get a ticket. And they could only hold my car for 5 min after it was finished.
There are like 5 restaurants across the street where u can get a sandwich in 10 min so not quite sure what this guy is beefing about.
They guy actually said to me «what do you think this is… A parking lot?»
Ummmm… First of all, I’ve been going to this place for about 20 years.
And they NEVER have gotten my car out in 30 – 35 min… ever!!!
Secondly, rude, rude, rude!!! Talked to the mgr, he apologized but I kinda if got the feeling they guy was his best friend and wasn’t taking it seriously.
To be fair, they do a decent job and their peeps there do work hard.
But $ 30 for a mid-​level car wash plus tip… Not cheap, and after the attitude I just got there I think they should be called «Royal pain in the arse» car wash.

Have you ever smelt a used diaper that’s been sitting in a trash can for 4 days??? What about rotting fish?
Well put those two together, and that’s the smell that was swirling around my car for the last 3 days (mind you I have ZERO KIDS… But… I do buy a lot of fish, lol). Ugh. So. NASTY. I searched my car, I had other people search my car… I looked everywhere for the CULPRIT but had ZERO LUCK. I bought a Hawaiian smelling car freshener so try and mask the odor but it only made my car smell like a Hawaiian Baby Diaper filled with dead fish…
This is when I knew I needed PROFESSIONAL INTERVENTION!
I got a coupon from this car wash establishment and it was pretty perfect because I had Pilates next door, thus I could drop my car off, go work my buns, and then pick up my car, pay, and be on my merry way. The guy I discussed packages with told me that my car would definitely be done within an hour, hour and a half, MAX… And as I was leaving he told his dudes to make sure they do an INCREDIBLE JOB with my car (well that was sweet now wasn’t it).
Any ways, after Pilates, I strolled back over to find that my car would need another hour… Eh, okay, as long as the fish/​baby smell is GONE when I return, sure! I decided I would just pay THEN so I didn’t have to deal with it later… And was excited to use the COUPON I REMEMBERED that was going to EXPIRE the next day! Woo Woo! Well, my «woos» were hushed pretty quickly when the guy at the register told me that the coupon doesn’t apply for the package I got… And he didn’t speak that good of English so he couldn’t really explain WHY… I let it go like the NICE person I am and just paid the CRAZY PRICE TAG (and wrote it off as «I never ever get my car washed or anything so this makes up for it»)…
I then took an über home (woo woo added expense right there) and told them I’d be back later! I guess this led the workers to believe that they could lazily finish up the job because when I returned 3 hours later, they still seemed to be working on my car.
That being said, they were pretty much done, so I showed the works my receipt… Ask them politely to put my car mats back in the proper place… And I was ON MY WAY.
The first thing I noticed was that my car ONLY SMELLED LIKE A CHEAP HAWAIIAN MASSAGE PARLOR– AKA: the fish and baby smell were GONE… But upon further inspection (when I got to my next destination) I noticed some areas the guys missed when cleaning the interior of my car… Sticky, gross… You can see the pictures I posted. Ugh. Looks like I WILL HAVE TO PICK UP THE SLACK… EVEN THOUGH I PAID… Oh about 2 months worth of groceries on this car cleaning.
Other than a few interior splotches though, my car looks pretty! But it doesn’t look HEAFTY PRICE TAG PRETTY!
Don’t think I’ll ever make the mistake of coming back here for a cleaning… After all, that’s what a fiancé is for, right?

Great experience every time I’ve been there in the few months. $ 150 for a complete detail and reasonable for regular washes.

Took all my cars here to get a detail and I was amazed at the job they did. The cars all looked new!
They were able to get all the makeup of the vizor (it was a lot lol)
They truly do a great job and never look as you sideways when u ask for something more if you notice something…
This is for sure my new car wash spot.
Ps. It’s close to the Beverly center and a ton of places to grab a bite to eat while ur car is washed
Thanks

Really like not even getting a car wash at all.
Went here a few days ago got the normal wash. Got my car back and the inside wasn’t even clean, crumbs everywhere and dirt on dash board. Steaks everywhere.
Really worse carwash… too bad I didn’t look on Unilocal
This place really should be out of business.

I feel bad for the help, 100 degrees and working hard still.
My beef is with the owners.
The coupon reeds 8 dollars off the carwash… but when I showed up there is $ 16.99, $ 19.99 and $ 24.00 carwash packages.
So I thought if I get the 19.99 minus 8 bucks, it should cost me $ 11.99 right?
WRONG! the charge was 14.99 because the clerk marked the higher pack… and of course is my fault.
I usually give 5 bucks to the worker… now I have only 3 bucks left.
If the owners are reading this post???

Rude rude rude.
The service at this place stinks! I sat there for nine minutes at the front of the line waiting for somebody to take my car. finally it when they approach knew they had such a bad attitude and didn’t really give a shit about what I needed. I backed out of the line and left.
I don’t care how good a job they would do cleaning my car when you treat me like a piece of crap you don’t deserve my business.

WORST «DETAILING» EVER! I wasted my time and money here. I just returned home from getting a $ 150 detail job. I would go back, but it took them a half hour longer than promised. The entire dash and windows look like they were untouched. I also paid to include an air freshener, which was not done. I will be fighting this with my credit card company.