Shades Zone

Do not order form this outfit, it is a fly-​by-​night company. I ordered some frames and they didn’t fit so I tried to return them but it’s impossible. The web site has disappeared and the phone is out of order. This company is shady indeed, illegitimate.

Zero Stars. Do NOT order from this company! Being run out of an apartment in Los Angeles. The website claims they have the lowest prices, but have no merchandise. Even though it says «In Stock» they have none. As soon as you place your order it instantly says «Out of Stock». They take your money right away, then weeks go by without anything happening. Contact forms on their site send you nothing but an automated response. The phone number is hooked up to Magic Jack and no one ever answers or returns a phone call. Customer service is NON EXTENT. After repeated calls, questions posted on their Facebook page, repeated messages left and emails sent, my order was finally cancelled. DO NOT WASTE YOUR TIME WITH THIS COMPANY! After a month I finally got my money back. A complete waste of time.

**Please Note: This retailer is only receiving one star as zero is not an option.**
I ordered a pair of $ 150.00 sunglasses from this retailer at the end of December. I provided my address, payment was taken and the retailer promptly provided me with a USPS tracking number. However, the glasses never arrived and the USPS tracking states that they were «undeliverable as addressed» and slated for return to sender.
I have obtained a letter from the USPS confirming that I never received the item (and also that I provided the correct, and valid address to the retailer) and the retailer was also provided a copy of this letter. I have been chasing the retailer for over a month to try to resolve this matter. Initially I would have been happy just to have a replacement pair, but so much time as elapsed, I had to get another pair of frames (these were for Rx lenses) so have requested a refund.
Each time I email the retailer he puts me off, most recently telling me that his own USPS investigation would be complete on ⁰¹⁄₃₀ (over a month after my order was placed) and he would get back to me then. He has not. I have emailed repeatedly requesting resolution and refund and I wait 3 days to a week for a reply each time and often must send multiple messages.
Now, it seems, the retailer is ignoring me completely. I have pointed out to the retailer that the problem seems to be between him and the USPS as I didn’t box, or address the package (which the USPS states was «undeliverable as addressed» but he refuses to acknowledge this and will not provide a refund.
I have attempted to be understanding in this matter and have waited patiently for a resolution and am running out of patience. This is exceedingly unsound business practice that amounts to the retailer stealing my money. Please be wary of this retailer.