Mark Raymond – State Farm Insurance Agent

I have been dealing with Mark Raymonds office for 10 years or more. His staff could not be any better. They have saved me more money that any other Insurance company.
They are as good as it can get. Thank you guys.

The rates are high and customer service is terrible. Very displeased with my time spent with this insurance agency. There seems to be no communication between the owner and the ladies working up front. Mr. Raymond will tell you one thing and his employees will tell you something different.
I’ve had several billing issues with this company. 3 issues in my first three bills to be exact… In an odd way they’re batting 1000. I had a car registered in my name and needed to have the bill switched from my parents to me. I went in and personally spoke with a rep who assured me that the first bill would be addressed to me and she allegedly filled out the paperwork and made the necessary changes. I never received a bill and they instead withdrew the money from my fathers account. I called up and asked them to put the bill under my name. At that time I also went through the necessary steps to have the money automatically withdrawn from my account. The next month no bill came and no money was withdrawn from my account. Again I called and tried to have automatic bill set up and the following month I still received no bill and no money was withdrawn from my account. The next month I finally received paperwork from this branch. It wasn’t a bill but a document explaining my coverage would be cancelled due to missing payments. Realizing how difficult it would be to pay these people I decided to get coverage from another company.
I bought insurance from another company and got the same coverage for $ 200 less. While purchasing this new coverage from a different company I watched my new rep fax a notice of cancellation to this branch. A few days later I called State Farm to make sure the cancelation process was completed and was shocked to find out they were unaware that I had changed providers. Granted, my new rep could have made an error while faxing but I have a feeling State Farm misplaced the notice of cancelation.
While trying to finish up the cancelation process the State Farm rep got very confrontational and seemed to be trying to intimidate me into staying with State Farm by informing me that I would be subject to fees from a lapse in coverage from the DMV and other penalties. However, none of these fees/​penalties apply to me being that I was already covered under my new provider. State Farm claimed they never received a notice of cancelation and told me I needed to fax or email a new notice. I had to email the notice of cancelation and request a confirmation email stating they received it several times before actually receiving any kind of confirmation that they received it.
I have several friends and relatives that use this particular branch and they have very mixed reviews. They seem to be very good at covering the cost of damages and are quick to get you your money after an accident but their office is an utter mess when it comes to anything else. For the high price I don’t think it’s worth your trouble.