LensCrafters

I was so happy with my visit to this LensCrafters location. We went in there to get my husband a pair of glasses with a gift certificate he got for working at the same company that owns LensCrafters. The guy that helped us was so great! We got there like 15 minutes before they closed and he was still more then happy to help us. I am sure he wanted to get home since it was closing time. He was willing to help us try out lots of pairs of glasses. When we had finally decided on frame he helped us select the lenses and was very knowledgeable. After we had placed my husbands order I told him my glasses seemed a little off. He adjusted them so well. I am sure to people who wear glasses these seems silly but those of you who wear glasses will understand how important a good adjustment is. It was the best adjustment I’ve ever had. I will for sure be going back to this location for all other adjustments.

Came to LC the first time to get an eye exam. The staff was very nice and helpful while I waited for Dr.Campbell. While in the exam room he asked me all the right questions about my eyes and the comfort of my contact lenses. I have been a contact wearer since 2002 and my eyes have been getting less less tolerant of them. Dr. Campbell made recommendations for a daily contact and gave me two different brands to compare. The staff wasn’t pushy about selling me anything at that moment and let me know that they price match. I was back within a week to order my contacts. Dr. Campbell saw me and came out to ask how my eyes were feeling and for my opinion and feed back on the contacts he recommended. I was blown away he cared to touch base with me! My old eye doctor didn’t even care what happened after I left his office. Everyone on the staff is so knowledgeable and bounce ideas off each other to help give me the best care for my eyes in the office and back home. I’m usually not about chain stores but I’d gladly return to this location. The experience I had here was beyond 5 stars !!!

I’ve had one bad experience over the phone with someone who gave me incorrect information about my glasses and insurance, but Beth saved me from going someplace else. She’s super helpful, and will find glasses in all varieties you seek! Beth also explained my benefits and ensured that I remain a customer by going above and beyond. Great customer service here.