Paola Chinea Income Tax and Accounting Firm

I’ve been going to this accountant for 4 years or so and up until last year I was actually able to have Paola herself do my taxes. Unfortunately now that she is so busy she has her receptionist doing taxes and they overlap appointments. I had a 1pm appointment of which the office called to confirm I arrived at 1:04pm. After waiting for 30 minutes I asked the receptionist to let me know how much longer as 30 minutes was already pretty ridiculous to be waiting as I was only 4 minutes late. The response I got from the receptionist was «well you were late» WHAT! I said i was 4 minutes late, that doesn’t justify this woman keeping me waiting for 30 minutes. OK, I wait 15 more minutes and ask again what the ETA is and I am now told by receptionist # 2 that when it’s my turn i should go in there and tell Paola of her lack of common courtesy for her client’s time. That was the last straw. I got up and said «you guys are a dime a dozen and H&R block is right across the street, I won’t be giving you my money today or any other day». My review for both the receptionists and Paola LACK LUSTER to say the least. The receptionists obviously don’t know how to manager her calendar and Paola doesn’t seem to mind loosing clients due to her lack of common courtesy and the completely unprofessional front desk staff she currently has working there.