David’s Bridal

Terrible service. Apparently, they double or triple book brides with consultants who are understandably overworked and tired. Mine didn’t bother listening to what I wanted (simple, no sparkle, no poof) by bringing the exact opposite over saying that no bride knows what she really wants and actually verbally admonished my mother for bringing a dress over to me (apparently, you’re not allowed to take dresses off the rack on your own which was never told to us). I tried on 2 dresses and got the heck out of there. This was the first time trying on dresses and I was so turned off by it. I luckily found an amazing deal online for on a $ 800 Badgley Mischka for $ 200 on ShopBop. At least they didn’t try to dress me in sparkles!

This place is absolutely horrible and if I could give 0 stars, I would.
I came in the other day with my cousin, my aunt, and my mom because my cousin had an appointment at 12:30 to look for her wedding dress… which is obviously a very special and exciting moment for a bride.
We came in probably around 12:15, obviously early and we were told that her consultant was with someone else right now and that she should be ready at 12:30 for us. No worries. Ends up being almost 1 and she finally comes over to us after we’ve picked out all of the dresses my cousin would like to try out on our own. Our consultant wasn’t bad at first. She was a little pushy and not understanding of what my cousin wanted, which was a low back on the dress (a must) and was «open» to other things.
My cousin started to try on dresses. Consultant helped her with ONE dress. I helped her remove and try on all the other ones, probably a total of 8. I did not mind helping, but while I was doing this… our consultant was no where to be found.
The consultant was helping other people and looking for more dresses with low backs for my cousin. I thought when you have an appointment and that you’re looking for a dress on your special day, that it should be all about you and the consultant should be helping you and making it special for you, but instead she was moving around so slowly and helping other people that it just us doing all the work and helping my cousin. Consultant was doing nothing to help and was gone most of the time that we were there.
My cousin also had picked out a dress she really liked online and showed the consultant and asked if she had this dress at this store, consultant walked off and «looked» for the dress to return 30 minutes later to say it’s not at this store. We asked if its at any other store. Returns to say it is not at ANY store and you have to order it which would take about 25 weeks. That’s crazy, how do you not have a dress in any of your stores and you have to order it. My cousin was getting really irritated and I felt bad. So as the consultant was pushing more dresses on her, my aunt asked if she’s sure this dress is no where else. She checked and said its in New York, but then said… «Oh, it’s in Miami.»
Needless to say, it was a horrible experience for everybody… consultant did not help at all and my cousin who is supposed to be excited was very unhappy.
So we drove two hours to another store and found her dress at another David’s Bridal store.

This is the worst David’s Bridal I’ve ever heard of. We’ve had an appointment for today at 6:30 for months. They decided today that they want to close at 6. Today is the day before thanksgiving, not thanksgiving. The fact that I can’t get my dress for my fathers wedding is insane because they were lazy and feel like closing early on a non holiday. Also, nobody called us to let us know we had to call them To confirm our appointment which is how we found out. Worst customer service in existence.

My sister had the absolute worst experience today. This is the absolute worst customer service she’s ever experienced. When buying a wedding dress, one would expect the sales associates to be incredibly helpful in making it a very special experience. That was not the case today. She was constantly ignored and left unattended a majority of the time. And when she was being attended to, the sales associate (s) did the absolute bare minimum. She felt ignored and unattractive which no soon-​to-​be-​bride should EVER feel, especially when buying the most important dress of her life.
Absolutely stay away from this store!

Marly was awesome, she helped me find the perfect dress. She worked so hard and didn’t rush us through our appointments. I went to a small boutique to dress shop also and preferred my experience at David’s Bridal. I can’t say enough wonderful things about Marly

Horrible service, very rude we had an apt and they wouldn’t allow more than one person to be with you, even when I called ahead to make sure my 3 bridal girls could come. Also my brides maid dresses came 3 days before the wedding and we were told they would arrive 3 weeks before the wedding. The customer service is ridiculous, never enough staff and rude people. When speaking with alterations the Spanish women couldn’t understand me so she had to get the English speaking manager to help me. And I speak perfect English no accent. Would never recommend this place to any of my friends.

We just left this David’s Bridal location. I went in with my daughter in law to have her dress altered and exchange some things. The service at this store is outstanding! It could not have been any better. We were greeting with a warm welcome and a smile. Lori is professional, friendly and accommodating. Her words are something like, whatever it takes to make your day special. And she means it! She and Anne (the lady that does the alterations) made us feel like they really cared. Anne was extremely helpful and pleasant. I asked her if she likes what she does and I got an enthusiastic yes. And it shows. Anne is positive, encouraging and very sweet. Her manner is professional and caring. She treated us like family. If I needed to chose a bridal shop I would chose this one. We know from experience not all David’s Bridal shops are like this in West Palm. We left happy and relieved. It was quick, easy and fun. What a pleasant experience. I recommend you shop at this store. You will be happy you did. Promise. Thanks again Lori and Anne!!!

Today I came in to this west palm location with my soon to be mother in law and was completely blown away. A few months go I had gone to another location and had gotten my dress and shoes and even my bra and slip. The girls at that location never asked how tall my fiancé was, or if the bra felt ok. And they just stuffed my things in bags which caused wrinkles. When I came to this location I thought that I’d pretty much be «on my own». But that was FAR from the truth! Laurie was extremely helpful and very nice. She greeted us right away and remembered I was the one that called before. I was helped immediately with looking at new shoes. And was able to exchange them. I had so many concerns with my dress (our wedding is in less then two weeks away) and Laurie recommend I speak with the alterations department. Annie in alterations was extremely helpful and just amazing. She recognized that I didn’t have the right bra and gave me one that was wayyyyy more comfortable. She also noticed that the other location didn’t put the right color Botton on my dress for my train. She took my dress and fixed the Botton and added little clear snaps so that my bridesmaids could easily hook my train up. She was fast but very efficient. She loves her job and you could just see that from the moment I saw her. I felt like she treated me like a daughter or family member. So if your looking for an excellent David’s bridal location go to this one! You will be more then satisfied and leave feeling amazing and stress free.

The sales associate I worked with was helpful but acted annoyed when I couldn’t decide. At one point she said, «This is the last one.» Meaning she wasn’t helping me any more. Kept reminding me that she had helped me longer than our allotted appointment time. The place is a wreck and the floors are dirty; I left with my feet black from walking on the ground. It’s the ultimate Catch-​22 situation: you get the customer service you pay for, basically. Unless you want to pay a ton of money for a dress at a boutique, this is the only place to try on dresses. Hopefully this will be the only wedding dress I buy and won’t have to deal with them again.

Worst Customer Service Ever! I hope they close that store or fire everyone there. They are unorganized, rude, and clueless. Go to a private Bridal Store with good customer service. The employees there are like animals.

No need to make an appointment, customer service sucks, not where you want your bridal dress experience.

My experience with David’s bridal was an absolute nightmare. It was the most stressful, disappointing time throughout my wedding planning.
At first everything seemed to run smoothly, as far as picking out my dress. Then the veil (no pun intended) was lifted from over my eyes and it was clear to see all they wanted was a sale.
After the dress was purchased and it came in, I went in for my fitting. Ok, fine, everything seems to be going well. My grandmother was with me at the time, and she was making sure everything looked great. A Spanish lady (her name escapes me) was taking in my dress and my grandmother had mentioned that something was a bit off, and the lady promptly replied, «sit down, I know what I am doing». Wow, how rude and unprofessional. Whatever, I’ll brush it off. We paid for adjustments and left.
Here is where things turn really ugly. I go to pick up my dress and final fitting. We get in and a lady asks if we need help. Yes, I state I need to pick up my dress. She sends us to the back and says she will be there momentarily. After 20 minutes of waiting, we are asked if we are being helped. I tell the girl, I thought so but it’s been a while. So she sends someone else to help me get into my dress. I put the dress on and come out and it looks great. I had a bussel for my train and it was crooked. Cue sassy Spanish lady. She comes in and says it looks fine. (Probably because she didn’t want to be bothered fixing it.) I tell her no, and I point to the area that is loose. She says «ohhhh I see it now, someone did it wrong, let me fix it for you» and leaves with the dress.
So after she comes back, I’m ready to get the hell out of there. She stated she fixed it and I was just like, fair enough, let’s go. My mistake. I will tell you in the next paragraph why. Anywho, before we leave I had to exchange my bra because I lost 25 lbs for the wedding, and again someone says they will be right with us. Waiting, waiting, waiting. «Are you being helped» a girl asks. I say I don’t think so, so she proceeds to exchange my bra and get us out the door.
Cue to day of wedding. Dress looks perfect, blah blah blah. Time to bussel for reception. No one can find the buttons, I have my mom, aunt, grandmother, husband, mother in law trying to put my dress up without success. I started panicking, thinking I’m not going to be able to dance with a train! «I brought a sewing kit» my mother in law says. A sewing kit?! Who the hell thinks to bring a sewing kit to the reception? A breath of relief escapes me. We scurry to the bathroom and as she’s sewing up my bussel, she says «what’s this?» I look and some of the lace on my dress is melted, and I realize that must have took place when they were steaming my dress. I was so upset. She tucked the melted lace in nicely so it was hidden, and the bussel was successful via mother in law’s sewing kit. My night was saved.
Sorry for the long winded review, I just want every upcoming bride to realize David’s bridal is not the place to go. Totally unorganized, rude, messy people.

We are so grateful to the manager Lili and our magical seamstress joan, who made our awful situation all better! You saved us litterally, you are both a godsend, thank you.
We had a fitting with another employee there that cost us a month of time and because of this employee the dress wont be ready till 3 days before the wedding… Wont get into details, but dont waste your time with anyone else.
Thank you again to joan and Lili

By far my worst wedding dress shopping experience. A worker brought me a few dresses, helped get me into one, then left me. I couldn’t get out by myself but no one would help me. I could have easily walked out of the store in the dress and no one would have known. And this was with an appointment. I didn’t try on any more and walked out. No one stopped me or asked if I needed anything. I got an email asking me to review them, and I said everything I said here. By the time someone got back to me about the experience, I was already married. Would never recommend this place for any type of dress shopping. It made me want to elope.

First I was surprised and overjoyed by my location being open on July 4^th. It was a day before I was to be on a plane to an out of town wedding and I had a last minute dress emergency. I spoke with Jodi over the phone and described my emergency. I was in store about 20 minutes later and Jodi and Fern had several dresses picked out and ready to go. I had the pleasure of working with Fern and she helped me in and out of a couple of dresses saving the one she thought was perfect for last and she was right. She was helping a walk-​in Bride in-​between zipping me up and out. I was in and out in about 30 minutes and back home to finish packing for my trip. I received several compliments on my dress at the wedding and bragged that I got it a David’s Bridal. Thank you to Jodi & Fern, for helping me feel important and just as special as the days I was in the same location 10years ago in my own Bridal Gown.

I was in David’s Bridal this past Saturday. I had made an appointment a week or two earlier and confirmed a few days before and showed up early.
This location is conveniently situated on okeechobee and military and I had no problem finding the mall but it took me a while to find the store (kinda tucked away and difficult to see. Once inside I was immediately greeted and my information was confirmed. They told me to go ahead and look around and my consultant would be with me shortly. Shortly after I was introduced to Natalia.
Okay, to say that this place was a madhouse would be understated. It’s prom season, and wedding season and sweet fifteens and all the stuff that women young and old go dress shopping for. Men, women and children were everywhere and among them beleaguered bridal consultants. Natalia was running around, but kept a smile on her face the whole time. She excused herself saying she was finishing off with someone and would be right with me and to look around and see what I liked. I was waiting for my friend to arrive so I was in no hurry to get started so it worked out well for me.
About ten minutes later I had my friend at my side and Natalia looking at the pictures I had accumulated as ideas of a dress for me. She asked questions, and then she was off and shortly after she came up with three dresses.
The experience of putting on a dress and getting up on that stage with mirrors and spectators is magical. Strangers and friends are watching and smiling and it’s just wonderful. Another young lady was trying on dresses too and we took turns on the stage oooing and aaahhhing at each other’s choices. Natalia was patient, she was funny, she was honest, and you could tell she enjoyed dressing women up to look like princesses. I said yes! to dress number two which was just the most beautiful dress in the world. We rang bells and exchanged hugs and it was an all around wonderful experience.
As wonderful as Natalia was the other ladies at the front desk kinda brought it down. Well, let me correct that… There was ONE young lady who cast a shadow. I think her name tag said Elizabeth but I can’t be sure. She didn’t smile, didn’t look you in the eye, barely acknowledged when she was being spoken to. How do you have someone like that at a greeting table? That’s why I took one star off. I didn’t want the sour puss ruining what had been a wonderful experience and don’t let the one bad apple spoiling the whole bunch. The other ladies (and there were several) stopped by to see the dresses being modeled. The seamstress spent time talking about the types of alterations that would need to be done, (raise the front to avoid stepping on the dress, buttons on the back to bustle up the train for dancing). Everyone was friendly and helpful.
David’s needs to move sourpuss away from customer contact and keep all those other young ladies with their great smiles front and center. And as for Natalia, she made shopping for my wedding dress a wonderful experience and I’m very pleased to have met her.

I realize it’s David’s Bridal, so my expectations are fairly low.
I walk in and check in with a woman at the front desk. Her shirt is stained and a little too tight (the buttons were popping open and I could see her bra), and she keeps calling me «baby». Really? I’m like 15 years older than this girl– WTF is this «baby» stuff? «Hold on baby, let me see if I can find something that matches that description, I don’t know what dress it is.» «The bride actually didn’t specify the dress, baby». FREAKING. DISGUSTING. Don’t address me as «baby». It’s unprofessional and made me feel dirty. I should have walked out the door.
But no, I have to try on this dress and tell the bride what I think of it. I’m left to my own devices since apparently looking it up in their system wasn’t working. After a quick phone call to the bride, a picture of other bridesmaids in the dress, and digging on the shelves, I find the dress in my size. HOORAY! Now time to try it on. All of the rooms looked filled with dresses, and it was relatively busy so I didn’t want to just go in. I must have stood there waiting for a good 10 minutes before someone told me I could just go into one of the rooms. I put the dress on, it fits like a glove, looks great, take a few pictures to send to the bride, and all that’s left is having them order my size.
Sigh. Another ten minute wait. Finally a gentleman comes over to help and he is GREAT. He doesn’t call me «baby», knows what he’s doing, is ready to order it and get me out of there, when all of a sudden Bridezilla comes over pissed because the store gave someone else’s dress to a different bridesmaid in the party and demands a refund for everything (HUH? Why not just switch dresses? They’re the same dress and the two girls LIVE IN THE SAME HOUSE)… so he has to excuse himself and help out there.
Another ten minutes goes by and we’re waiting.
And waiting.
I really just want to order this damn dress.
Finally, he comes back and apologizes. I finally get to order the dress, but for whatever reason the store has a different color than what the bride wanted on file, she’s not answering her phone or her text messages so I can confirm that «Peacock» is the right color, so instead of getting the dress ordered then and there, I just had them mark down my size. All of that hassle when I knew what size I was and ended up ordering online anyhow.
I wish I got the gentleman who was super helpful’s name, because if I could, I’d give him 5 stars. What a long, drawn out experience here. I realize it is what it is and don’t fault the chain, but this could have been fixed with more attentive staff.

Eh ok.
The first time I came here as a bride, the customer service reeked. The staff was overloaded was appointments and they failed to give the attention I deserved. I refused to buy my dress out of there after that experience.
So when I went back in there to try on some dresses for a friend’s wedding since I’m one of the bridesmaids, I was hesitant to step in there. The consultant greeted us and guided us into the back. I have to say that she actually gave us the attention and her opinions when they were asked of her. We tried on seven dresses since the undecided bride wanted to decide which one would be the perfect fit for her as well as us. Surprisingly. No rush to get out of there either. Another surprise.
The joys of being a bride. Would I recommend this place after my second experience? Probably not. It makes a hell of a lot of difference when you are a bride and a bridesmaid.

I’ve been to this location a few times… most recently for a wedding in December…
Okay, soo the store itself is in a good location. Military Trail and Okeechobee.
The thing with David’s Bridal is its a cookie cutter style… What sets each store apart is a great customer service experience…
The staff were okay, not too enthusiastic: I mean, its a wedding– share in the excitement of the moment! The store itself is clean and has a fair amount of ‘try-​on’ options. still have to order most styles and shipping takes 6 – 8 weeks.
If customer service was better than this store would be better…