Dino’s Pizza & Subs

Dino’s food was atrocious. The panini was a pathetic version of what should have been awesome. Everything was cold and extremely mediocre. I would not recommend this restaurant to a starving man.

I love the flavor of their buffalo chicken sub but the amount of chicken on this sub is pity full. Multiple bites consisted of nothing but bread. Overall I want to go back because it tasted so good but I can’t pay $ 15 for a sub that had a total of two chicken strips on it.

One bad experience doesn’t give these guys one star… repeated bad food and service does…
We used to be loyal customers of Dino’s Pizza & Subs, West Roxbury, MA and thought recent bad experiences were one offs that we would give them «passes» on.
But enough is enough, Dino’s… The last several pizzas ordered from these guys were too doughy and toppings were substandard. Worse, when we politely complained the last time that they got our order wrong the manager of Dino’s Pizza & Subs was a bully and rude and refused accept any responsibility for getting our order wrong.
Last night we ordered delivery and they got the pizza order wrong. Yes, they delivered it on time but the topping was wrong. When I called and asked to speak with a manager I was very pleasant but the manager was defensive.
I told the manager the order was wrong and he looked it up and said «nope, the order was not wrong, he said. I politely said the order was wrong and the pizza was sub-​standard. He said the computer didn’t lie and the order was correct. I pointed out it may have been human error inputting the information into the computer. he repeated «nope»
I was shocked at how jerky he was. I stuck to my guns politely and said the topping was wrong. The manager of Dino’s Pizza & Subs escalated his defensiveness and started copped a tone in his voice like I was wasting his time.
I said I was very disappointed with him and he said «thank you very much for your business» and hung up in my face.
How this guy was promoted to manage a business that is so customer service oriented is an absolute mystery to me.
Bad Pizza, Bad Service, Bad Customer Service. You Earned yourself ONE star on Unilocal Dino’s Pizza & Subs, West Roxbury, MA.

when its good it is very good. and when its bad its very bad. but there isn’t much to choose from so I’m stuck w/dino’s. consistency is not there strong point. and it should be.

I live in West Roxbury and love this place. The Sicilian sampler can be customized with awesome toppings including pesto! Yummy!!! And they even bring it right to our house.

My, this was wretched. The plain slice I got was cold. The special slice I got, which I asked for chicken, was horrific: it was almost like coldcut chicken on top of it. Not chicken cutlet or grilled chicken. I’m not a pizza snob (at least I don’t think so) and I do have the privilege of living in the NY/​NJ area, but this was gggross with 3 Gs.
2 stars because the folks were pleasant.

This is a review of the Wings Express business run by Dinos.
First off, pay Google to come up on a search for «west roxbury wings.» If you already do, pay them more. It is hard to find you on Google. This should have scared me off. I wish it had.
I ordered a large wings, a small wings, and a large order of fries. That the total with delivery tip was $ 35 made me anticipate the greatest wings this side of Buffalo. I order my wings well done, as I fear both salmonella and soggy wings.
fail.
The wings were underdone, by a mile. I would imagine a total cooking time of about 10 minutes as opposed to the recommended 15 minutes (Boston) and 19 minutes (Buffalo). Come on now! I specifically said «Well Done.» How can you screw that up?
Then, no carrots or celery. Really? REALLY? For $ 35 frickin dickin dollars you can’t throw in some vegetables? You CHEAPSKATES!!!
Thanks for the 10 containers of blue cheese, though… I just don’t get it… at. all.
the sauce (buffalo mild)… fine, but not enough after I had to RECOOK your wings or another 15 minutes at 450. They lost their potential to be crispy fried, but were pretty good baked.
Guys, it’s not rocket science. Put frozen wings in the fryolator for somewhere between 15 and 19 minutes. Cover in sauce made of butter and Franks Red Hot. Throw in some carrot and celery sticks and send to customer within 35 minutes. Charge whatever, but GET THE ORDER RIGHT.
Not. Ordering. Again.
Might open up a competing store.

Great every time, and I’ve been to Deno’s a lot in the 9+ years I’ve been in W.Rox. The people are nice and polite.

Really great food, but they are a penny pinching company (I hate that) an the girls who work there are always rude b*tches
Stop charging $ 1 for extra sauce or a side of blue cheese
I used to come here but me and my friends will not be back until this place changes

I have lived in West Roxbury for 51 years, and Dinos Pizza & Subs Shop is great for dine in or take out.
You get an excellent quality of product for a very reasonable price. Alt of what they make is homemade and you can taste the difference.
It’s simply great quality, great price, and Superior Customer Service.
Don’t waste your time and money, please visit Dino’s Pizza on Centre St in West Roxbury… you be happy you did.
Delivery is the best!

A quaint little hole-​in-​the-​wall type of shop. Get-​in, get-​out.
I ordered an Italian sub online from Dino’s when I was very sick one day, and literally couldn’t leave the house. (I crave meat subs regardless of health condition– actually improves my mood.)
There wasn’t anything in the sub except for loads of meat and cheese, but it was probably my fault in not specifying in their online ordering system. The sub was huge and they are very generous– I’ll have to explore more of their menu to make a more accurate judgement.