Parkway Towing

Best tow company — they came through when AAA couldn’t help us (AAA normally very good but had a few tricky situations they couldn’t handle) when we need a jump or tow. Highly recommend.

A few days ago, I got into an accident at a rotary in West Roxbury at 6AM in the morning. The other car was able to drive away but mine wouldn’t start after the accident. I called around to a few towing companies in Boston — one hung up on me, several didn’t pick up and another told me to call another company because they would not come to West Roxbury. I was worried I wouldn’t be able to find anyone willing to pickup that early. Luckily parkway picked up and told me they could make it within the hour. Sure enough, they showed up within the hour as they promised. Joe (the driver of the tower) was very professional. Just having been in an accident, I was a little shaken up but Joe was easy-​going and no fuss. He drove my car to my repair garage and dropped off without any issues. Just as I thanked him and was about to walk home, he asked me if I needed a ride. He ended up giving me a ride back to my apartment before he had to take on his next job. I would recommend Parkway over and over again both for their professionalism and for their people — it’s that reliability and going above and beyond that would make be recommend them over and over again.

I work for a company that needs to have cars picked up and dropped off as well as Portable storage containers. I have a tow truck of my own but sometimes it is being repaired or I have too many things going on to get the work done myself. Parkway towing is really my safety net. They have been moving cars and containers for me for 10!!! years. I am not sure how long they have been in business by I know personally it has been at least 10 years. They have moved up to A HUNDRED cars/​containers in the 10 years that we’ve been doing business and I have never once had a scratch on one single item. I can call them several days in advance to set something up and not worry that it is going to get done or I can call them several hours in advance and know that it is going to get done.
In a world where there are so many little things to remember and so many opportunities for people to overlook something or make a mistake I greatly appreciate the consistent service that I get from Parkway. They are my safety net in my flatbed service area of my business.

Unprofessional only just begins to describe the way Parkway Towing & Auto Body conducts its business.
I hired them to tow my Jeep from University of Massachusetts Boston to Cambridge on a Saturday. The ordeal began with a spectacular show of their callous tardiness; they reached the car an hour and a half late, by which time I had already made several patient phone calls inquiring as to the whereabouts of the tow truck. Each time their employee assured me that the tow truck would be there in a matter of minutes. Finally, at the verge of my wits end from waiting, I called and asked to speak with the manager. The manager without so much as pretending to listen to a grieving customer, begins to yell and threatens to call off the tow truck altogether. I am stunned at the way these people treat their customers. Not only do they not care about a customer who is in genuine need for assistance, but use the customer’s misfortune of having to hire a tow truck against them. I think it is safe to say they do not deserve your business.