Town Fair Tire

Great customer service and they take pride in what they do. Taking care of customers and showing that a business cares is something that is hard to find anywhere today. Celestino showed great pride in his job and pointed out possible safety issues with my car. I am very pleased with him and the rest of the crew at this location. I would recommend to anyone to go to this location and I will definitely go back for future needs.

I will never do business with any Town Fair again. Last year I purchased 4 new tires with the warranty. I went into the W Roxbury location on Thursday and was told the tire I needed was in Marlboro and it would be in the next day. 24 hours past and I call. They tell me I don’t know why someone would tell you that but I’ll check. Of course no tire, mike tells me he will speak with a manager and call me back. 2 hours later no one has bothered, so I call. Now I’m speaking with an assistant manager. He tells me the tire has to go from Marlboro, Ma to Connecticut and then to W Roxbury. I realize this isn’t his process but waiting till Monday for one tire is ridiculous. I’m driving on a spare and he tells me, «what’s wrong with a spare? We just recommend you don’t drive over 50 mph.» I work and travel the hi-​way, so do you suggest I don’t work?
He tells me at least I’m not paying for a tire. I’d rather have gone to a place and paid full price then to deal with such nonsense.
I thought I made a good choice by getting the warranty but I just feel ripped off. No one tells you anything and that’s very misleading. It’s a tire, you don’t know 4 – 5 days in advance if your going to get a flat. What a waste.

I’ve had good service here twice in the past 6 months. First from Mike, getting snow tires installed back in November. Most recently was last week, as I was purchasing three-​season wheels and tires. Celestino helped me put together an affordable package that looks and rides great. All of the staff are super nice, and I feel like my car is in good hands.
The only drawback of this location is that they close at 6pm on Tuesdays through Fridays. If you work 9 – 5, that makes it difficult to get in except on Mondays (they are open until 7) and Saturdays. It gets pretty crowded on these days, and like others have said, appointments don’t mean a whole lot. But I’ll give them credit, they move through the customers pretty quickly; I never waited more than an hour.

Arrived at 8:00, as their business hours state they open at 8:00. There were already five other customers sitting waiting for their service to be preformed-​wonder how that happened?! I just needed my snow tires taken off and my regular tires out back on. I was given a time frame of one hour-​ok, fair. I sat for about 45 minutes and looked to where my car was originally parked to find it still there. There were two thoughts running through my head-​either my car was done early or they had not taken my car back for service… I went up to the desk where the associate was on the phone for over over five minutes taking about various tire options. He was not making any effort to engage or say wait a minute-​head down and blatantly avoiding. An employee came from the back and asked if I needed help. I explained my situation and he said he would look into it. Two minutes later my car was driven from where I originally parked it. I was told they would take care of it «right now» and that it would be about twenty minutes. At this point I have already reached the one hour estimate. Made it out after an hour and thirty minutes. There doesn’t seem to be much organization or order. Would not recommend this place. Gave two stars for the employee who actually cared I was waiting.

I scheduled an 11:30am appt and waited in line until 11:50am. I asked them how long the wait was and I was told 2 hours. I expressed my disgust and was then informed that he would put me ahead of those that did not have appts. THAT SHOULD BE A GIVEN. I was in the shop for more than 2 ½ hours and they serviced the customers that did not have appts before me. I will never go back and will not recommend anyone.

My initial interactions with this store were great. I recommended them to my co-​workers due to the price and the great interactions I had with the people there. Unfortunately, a (to put it mildly) misleading «satisfaction guarantee», very poor workmanship, and poor product mean that I can no longer recommend this company to anyone. My cars went from being safe to drive to unsafe because I bought wheel packages from this store.
Pros:
— initial interactions with the manager and salespeople were great. They seemed to go the extra mile to save me money
— Prices seem very good
— They seem happy to fix/​replace tires
Cons:
— The company «satisfaction guarantee» and «30-​day test drive» are completely misleading. You can not get your money back no matter what. All you have is the option to switch the other tires that they have in stock and pay the difference (and you now have very little negotiating power over the price of those other tires). If they don’t have any other tires you want then you are stuck. In my case they did not have any other winter tires for my car and I ended up paying about $ 250 more to get high performance all season tires instead, when what I need is winter tires. After filing a formal complaint, HQ has offered to swap this set of tires, with a set of winter tires they have. However those tires cost less, and they have not offered to refund the difference.
— Workmanship is very poor. 1) They put the wrong tires on the wrong sides of the car causing the car to shake uncontrollably. 2) One of the bolts came off a wheel after less than 20 miles of light driving — it had not been attached properly. 3) 2 weeks and less than 50 miles after «alignment» on all four wheels by town fair, regular service found that three wheels needed major realignment. They questioned what alignment had been provided by Town Fair, recommended we ask for our money back.
— Incessant blaming the customer, e.g. insisted blowout due to running over a pothole or hitting item in road (untrue, no such event occurred), insisted bolt didn’t fall out but was missing from beginning (untrue, we checked that they were all there), claimed realignment done at a different time than we said it had been done (also untrue).
— Very significant wait times on most occasions
— Recommended no-​name rebranded Chinese winter tire (Antares). We had very poor experiences with these tires (blow out, noise, shaking and poor handling)

These guys are pretty good for tires — good prices on services, and pretty courteous and helpful. Got snow tires here. They were flexible and did exactly what I requested, and when an issue came up on their end, did their best to make it right and to minimize any of my wasted time. They are better than most places and are a reliable place to go for tires!

Rich got back to me and made the situation right.
Again the people were great, but the process remains broken. As a consumer, I am frustrated with any promise — make an appointment — that doesn’t deliver. The web site suggests you can make an appointment, but it did not, at least for me, make it clear that an appointment is not an appointment. Instead, it is a form of level balancing their work. It benefits Town Fair, not the consumer.
I strongly urge Town Fair to consider changing that process. It would be simple. If you have an appointment and arrive, you go to the front of the line. If bays are open, your car is taken in immediately. If the bays are full, you simply go next. I don’t believe it would be that hard. And it would encourage more consumers to make an appointment, which ultimately benefits their work planning.
That said, I will continue to be a Town Fair customer. And I sincerely appreciate the fact that they took the initiative to follow-​up.

I received follow up calls from 2 different manager’s right after this incident and explained everything to them. They apologized and resolved the issue in a fair manner. I am pleased that the issue was resolved in a timely manner.
I would still give my initial experience in the store 1-​star but would upgrade it to 2-​stars overall. At this point I would give them another chance, but would wait to do so before recommending them to others or increasing my rating.

Jay took great care of me today. 1 hr in and out, 2 new tires. Fair price and Jay is a great guy.

I had a great experience at Town Fair last Week. I dropped my car off, Handed Mike, The Manager my keys & he took care of the rest. He was also very honest & very helpful & ordered Tires within my budget & no pressure to «Buy the best tires».Seth, I do believe a great business strategy would be to have more pics of Mike on the photos on your Unilocal page Thank You again Mike:)

I went there the other day. I asked for a specific tire that I found on their website. The guy told me that they would have to order it. I told him that would be fine. I told them I need to have it done in the morning. He said that would be fine. Then he said, that he could not get the tire in until afternoon. I could not do it then. He said that he had a better tire for a little bit more that he highly recommends. I trusted him. It was a Bridgestone tire, which has good ratings so like I said, I trusted him. When I came in the morning, and paid for the service, which is weird, I think you should pay after the service. Anyway, he gave me the printout of the tires I was getting, and told me they would take about 1 hour. I sat down and decided to do a search on their site for this particular tire, now that I had a print out of it. Well, their site had the worse ratings for this particular tire. I was shocked. So this all took about 15 mins. I went up to the desk and said I did not want the tires, because of the ratings. I was then treated like I should have done my homework first, and I said I did, but you recommend the tire. After 20 minutes of haggling with them. I told them to just give me back my money and my car. Never go there! I also have grease everywhere on my car!

Still as good as the last time! I got a flat tire and would normally feel overwhelmed about where to go — but I knew that after AAA came to change the tire, I would just go right to the guys at Town Fair Tire. They’d always been helpful, especially Tashim, and this time, both Jason and Tashim helped me with the issue. Within a short while, I was back on the road. I’ve never felt pressured to pay for things I didn’t really need or made to feel that I was being spoken down to.
I even had to go back this past weekend because my low tire-​pressure light came on. No worries, they took a look and fixed the issue. The mechanic even came out as I was leaving to make sure I was all set and understood what to do if it came back on. He definitely didn’t have to do that! They all do what they can to put the customer first. Thanks guys!

Visiting from Los Angeles, we got a flat on the rental car. Next day, I got to the shop a few minutes before it opened, and there were already 4 people ahead of me. In a just a little while, I was at the service desk. Tashim was friendly and efficient, and the complete service was fast. Was out of there in less than one hour. Great price, too. Highly recommend this place.

I went backto the shop for my another car, Honda Civic, today to change my rear tires.
When you doubt someone, everything he does all strange.
When you trust someone, everthing he does, all for me and my family.
I wanted to change only rear tires, but they recommended to change all 4 tires. The staff find my 1year old front Michellin tires all wear out inside only., outside looked good. They packaged those Michellin tires for me, so I can try the warranty refund.
I checked the website first before, so I was thinking of buying a specific brand, but ithe brand was not there. I understand it, so The staff recommended a good one.
When I drove back with new tires, they did a good job for balancing and alignment as well.
I am glad to have this tire shop around my house. I really had bad experiences before for last 15 years. When I try to find a good, cheap, dependable shops, it is a real waist of time for me, and there were not much choices and differences.
Complainting about the waiting time at the shop? It is good for you, they are working on your car for more time!
It seems it was 45 minutes as they take care of one by one customer. It could be more when it is a busy time.
I know one good car repair shop, and one good tire shop., so i am not going to have any big headaches by my two cars, 2003 honda civic & 2008 honda odyssey.

Had a FANTASTIC experience with Town Fair Tire, West Roxbury, and their Manager Mike Neenan.
I have a Mini Cooper Convertible which drives on «run-​flat» tires (because there is no spare tire in a mini convertible) — and these run-​flats are REALLY expensive. Mike was able to find me manufacturer acceptable tires at an extremely reasonable price — moreso than any other place I have been.
I was also able to drive in during any time of the day and get service — TWICE! I also heard him tell people over the phone to simply «stop on by». He seems extremely flexible and is not trying to force people into appointments, etc. — very accommodating.
In addition to putting 2 new run-​flats on, he balanced and rotated the other 2 run-​flats already on my car plus did an alignment. I didn’t realize there was anything wrong with my old tires or alignment until AFTER this service — WHAT A DIFFERENCE!!! I already loved this car but now it DRIVES LIKE A DREAM!!! The steering wheel used to jiggle around 60 mph — but no more!!!
I am so so so SO so very happy I brought my car here for service. I am from this area but now live in Miami. I actually put this mini on the car train from Sanford Florida to Washington DC, then drove it up to Boston (stopping in and visiting friends on the way), praying I could make it to Boston for my tires. It was the best choice I have made for this car since I bought it.
Mike has a twin brother Dan who also took great care of my tires on my Hummer H2 several years ago as well (and those are even more expensive tires than my mini!). These two guys at Town Fair Tire are simply the best!!!

I scheduled an appointment for a «winter tire changeover,» a service marketed as free. The shop around the corner from my apartment had quoted me $ 18/​wheel, so I figured it was worth the drive to WeRo to save some cash.
I was wrong.
First of all, nothing about their «free» winter tire changeover is actually free. Unless you already have winter tires mounted and balanced on your own second set of wheels, there will be a charge. This directly contradicts their website. Moreover, the cost to mount/​balance 4 tires is increased by their forced alignment. Total cost? $ 90.
Now, paying for the service was frustrating enough, but despite my noon appointment, it still took nearly two hours to complete a 20 minute job. This Town Fair Tire is in the middle of a barren wasteland of pedestrian-​unfriendly highway and strip malls, so you’re pretty limited on what you can do during your obscenely long wait time. Remember: most shops will mount and balance tires at $ 20 or less per wheel and are likely to be in much more convenient locations.
Naturally, they really did a number on my alignment as well, so I’ll have to take it back to get it fixed so my car starts responding appropriately to my steering inputs.
There are better, cheaper, and certainly more convenient shops all over the Boston area that will help you out with whatever tire-​related service you need.

I went to Town Fair Tire in West Roxbury to get two front tires. When I walked into the store the employees were busy helping other customers. So I knew I would have to wait, but I was helped by an employee named MIKE right away.
I only had to wait 30 mins. An was very pleased with the service.
I will be going back and sending people to this location.

I went in to have a slow leak fix. I gave the guy at the front counter my original purchase receipt that showed I also got the road hazard warrenty.
The guy took a look at the tire and said it can’t be fixed due to its age and condition. He said I would need to replace the tire and that tire was no longer made and that I would need to replace all 4 tires since its a 4-​wheel drive vehicle.
I told him I’m not buying new tires and I just want the leak fixed. He said it would take 2−3hrs before they can get to it, however if I wanted to buy 4 new tires, it can be done in an hour.
I said this sounds very shady and that I will be writing a review about this and walked out.
Be warned, avoid this place.

I had a decent experience with them a few years ago and decided to shop online for the tire model and give them return business. BIG mistake.
After I had called to see if they had the tires I had in mind in stock, I drove over to get the replacement tires I had chosen and verified. The sales person I had chatted with on the phone decided he was too busy to help me and another sales person moved in. He tells me there is a better tire available, although a different size, it would be better. That was another $ 25 per tire more than I had chosen. They would have lasted longer, he said.
He then mentioned I should have my tires checked for alignment… both front (free) and rear ($ 50 more). More upsell, for something that I was not comfortable with. What’s worse was that the tire installers that were sitting in the waiting area got up off their seats and stood around me. Enough was enough.
I thanked the salesperson politely and told him I decided to take go elsewhere. He looked me like I had three heads. I understand that every business needs to profit from a sales transaction. Commissions are earned from the products sold, but, these guys are way off on understanding the value of each customer.
I used to rave about these guys. Not any more… I went to Sullivan Tire in Watertown, from a friend’s referral. Got treated courteously, no upsell and my car drives great with it’s four new tires.