Zoots

I find them very friendly and my clothing has come out good each time. Very convenient to have dry cleaner open 7 days a week.

Wow — lots of bad reviews of this place. I have had absolutely no major issues with them having gone to this location a couple times. I think they over-​washed a pair of pants once, but other than that my shirts and sweaters have come back just fine and clean and pressed properly. The staff has always been wicked friendly too. I like that you can park right out front and that they have convenient hours.
The ONLY reason for the three instead of four stars is the pair of pants that I think were not done right — and I should have just gone back to the store with them. I would use this location as my daily dry cleaner if we weren’t moving out of this part of town!

We’ve experienced multiple issues with getting our complete order back when rushed. Additionally the employees are generally not friendly. I am typically told to just come back. They’re drop off is relatively easy if you have a bag but it doesn’t outweigh the inconsistency with their ability to provide a consistent and reliable service.

I always had my shirts done at the Zoots in Framingham, and was happy to find a Zoots in West Roxbury after I moved.
One Friday morning, I was rushing to work a few minutes late per usual and arrived at Zoots with a bundle of shirts in the easy to identify purple bag — with a slip from the Framingham store.
I dropped it on the counter and the associate mentioned I needed to set up a new account as it is not a central Zoots network, and I mentioned I would call him on my drive in to work as I was in a rush (these days, who isn’t).
So I hop in my car, and I light em up. Engine revving off the rev limiter, smoke billowing from the tires. I’m talkin, enough smoke to make a small child choke. I take the 90 degree turn onto the intersection, and let go of the emergency brake as the rims were almost on fire.
I then started to jam to my favorite tunes, and remembered I had to call the guy at Zoots.
He remembered who I was (great short term memory) and I proceeded to set up my account via the phone– credit card, address, email, and locker pin.
A few days later on a more relaxed morning, I strolled over there in my Impala and swiftly made my way into the lockers to grab my shirt. The same associate recognized me and mentioned that I could also drop off in the other door if I’d like.
Kudos to you, my man.

Brought my silk dress there with a water stain on it. When it came back, it was pressed, but not cleaned! The stains were still there and hadn’t been touched and there was a tag attached to the dress saying «fabric ruined» (no one brought this to my attention and it sat in my closet for months before I looked). They charged me for it. Guess what? I worked on the stains myself with a home cleaning kit and they came out with practically no effort. I’ll never go back!

I bought the Groupon and decided to drink the lemonade and use these folks instead of my regular cleaners. Thot with this large amount, I could get some large items taken care of that I’d been neglecting. They almost got the chocolate milk stains off my cashmere sweater (at least is wasn’t shrunken, but for $ 16.95 it should have looked better), but my hubby was disgusted at the seams on his pants and white spots on his shirts. I still have a small credit, but can’t bear to take anything back. :-(

AWFUL. Ruined my closed. When you bring your clothes to zoots, they don’t tell you how much each item costs. I was told my 6 sweaters weren’t priced until they clean them. Of course, all six were the maximum price. Mens suits are priced as one, they tried to charge my two womens suits as seperates (which costs more). To make this story even worse, I have white spots on all of my clothes, AND they shrunk my sweaters. I am so angry with this «award winning company». What an absolute joke. I will be returning when I have time to complain. My sweaters are ruined (too damn short for my arms), and I don’t know if they can fix the white spots. Very unhappy, angry, dissatisfied customer.

I have also had a negative experience with this dry cleaner. While they are excellent on convenience (e.g. easy drop off, personal bag, credit card on file), I find that the quality is terrible. I dropped off several items (e.g. sweaters, dresses, coats), and when I went to wear them I found that the color of one of the sweaters had faded (brand new $ 70), another new $ 80 cardigan came back faded, completely misshaped and distorted, and looking about10 years old. I literally can’t wear it again. Actually, all of the sweaters and dresses seemed to have some sort of textured film on them. I have no idea what they did, but they aged all of my clothes 5 years… I’m afraid to drop anything off. Service was okay, but something is wrong.
From: Bill S’s girlfriend.

This place is less expensive than my former dry cleaner, Dependable (a misnomer), but after a few months of decent service things have deteriorated. Today I had it. Grabbed a shirt from an order I picked up two days ago and it had a tag on it that reads: DEFECTIVE CONDITION BEFORE CLEANING. The reason was a cracked button. OK, that happens. But why wouldn’t they replace the button for me? On numerous occassions orders come back late or incomplete. And they tore a shirt in my last order. Don’t even bother to file a claim. They have a 5 — 6 week process that includes, and I quote, «forensic testing of the material to determine the cause.» CSI: West Roxbury. Time to find another cleaner.